AVOXI Voice Solutions for Genesys Contact Center

Expand your reach by integrating AVOXI’s unparalleled global voice services directly into your Genesys contact center platform today! 

Genesys (1)

SIP Forwarding to Genesys provides a straightforward and simple solution for companies to take advantage of AVOXI’s global voice coverage and exceptional call quality while operating out of their Genesys contact center. Remote teams can seamlessly route and receive external calls from over 170 countries to any sip-enabled device.


Don’t compromise the quality or coverage of your voice service just because you already have established PBX, CPaaS, or UCaaS provider. Expand your reach and establish new points of presence for customers across the globe. The remarkable quality and coverage of your AVOXI voice service is now easily integrated with most SIP-enabled platforms. SIP Forwarding allows you to maintain relationships with your existing communications service providers while still benefiting from AVOXI’s voice service and number availability across five continents. Whether you're locked into an existing contract with a cloud communication provider or require on-site infrastructure - we help you stay connected with little technical expertise required!

Benefit from the most extensive and reliable voice service no matter where you choose to communicate.

Global Voice Coverage in 170+ countries.

Couple AVOXI's robust inventory of hard-to-get virtual telephone numbers with Genesys and start taking calls anywhere, fast. AVOXI Voice gives international businesses the local presence they need to easily connect with their customers.


Superior Call Quality and Worldwide Reliability.

Genesys customers can benefit from AVOXI’s established network of Tier 1 carriers to ensure redundant and high quality voice call routing. AVOXI’s long tenure of relationships with carriers in local markets means you are getting the best possible rates. Our proactive support team monitors voice connectivity and is here to support you 24/7/365.


Easy to Use Enterprise Software Platform.

AVOXI offers feature-rich voice technology with unparalleled call quality and reliability. Centralize, configure and analyze all of your business numbers from a single platform. Easily expand and route new virtual number services via the AVOXI platform in a few clicks.


Frequently Asked Questions about SIP Forwarding for Genesys

Do I need a Genesys license in order to connect?

Customers are required to have their own Genesys License and account.

Do I need an AVOXI incense to utilize this integration?

An AVOXI license is not required to connect with Genesys. Simply purchase a virtual number from AVOXI and start forwarding via our online platform.

How difficult is it to set-up my SIP voice integration?

Set up is simple. For business admins, follow these simple steps to begin forwarding your AVOXI voice calls via SIP.

Can I use my AVOXI Voice number for both inbound and outbound calls from Genesys?

Yes. AVOXI offers two way voice services across many countries around the world. Some countries are local caller ID capable for incountry services and others are appropriate for international caller ID service.

Is it more expensive to forward my calls to SIP than to an external number?

No, SIP Forwarding provides a more affordable solution for call forwarding because you aren’t charged the typical termination rates related to PSTN or Mobile termination.