Selecting and Managing Your Call Recording Services
The call recording feature available in your AVOXI Core platform will always be turned on by default unless you have explicitly requested otherwise. Turning on/off the call recording feature can be easily accomplished by directly selecting the phone line(s) or extension(s) you want to manage.
Turning On Call Recording for Phone Lines
From the home page, go to the “My Numbers” panel and click on the call recording switch associated to the phone line for which you want to enable the feature. Then, select the appropriate storage package and click on the “Buy Now” button to complete the task.
Note: You may upgrade or downgrade your call recording storage plan at any time.
Turning Off Call Recording for Phone Lines
To turn off call recording, go to the phone line profile page. To do so, click on the phone line you want to manage and scroll down to the “Phone Line Feature Configuration” panel.
There, you will find a switch toggle where you can turn off/on the call recording feature.
Confirm your action by clicking on the Disable Feature button.
Note: Turning off the call recording feature will disable and delete all recorded files for that phone line. Make sure to download any recording before disabling the feature.
Turning On/Off Call Recording for Extensions
To turn on/off call recording for your extensions, click on Extensions in the main menu. Then, select the extension you want to manage.
Scroll down to the feature configuration panel and toggle the call recording feature switch on/off to enable or disable.
Note: Turning off the call recording feature will disable and delete all recorded files for that extension. Make sure to download any recording before disabling the feature.
Have more questions?
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