SMART QUEUE®
Virtual Call Center Solution

Save Money and Streamline Operations with AVOXI’s Virtual Call Center Solution

AVOXI’s virtual call center solution – SMART QUEUE® adds more to your bottom line. Our hosted call center software solution is built on open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Your business needs flexibility.  Our virtual call center solutions were developed with that in mind.  They are scalable, enabling you to quickly and cost-effectively add new users to your system and increase their productivity by providing easy access to all features and capabilities.

Whatever your requirements may be, AVOXI is ready to help.  Our engineers will work with you to design a system that meets your unique business requirements.  You never have to worry about upgrades and maintenance with our cloud call center solution. The AVOXI team will worry about it for you while we will let you focus on your core business.

Start & Grow

$20/month
Billed Annually or $25/month
  • Call Monitoring
  • Complex IVRs
  • Call Recording
  • Quality Assurance
  • Time of Day Routing
  • Remote Agent
  • Includes BRIA Softphone
  • Screen POPS
  • Payroll Reporting Module
  • Skills-Based Routing
  • Call Whisper
  • Custom View for Reports
  • Extended Call Recording

Take Flight

$30/month
Billed Annually or $35/month
  • Call Monitoring
  • Complex IVRs
  • Call Recording
  • Quality Assurance
  • Time of Day Routing
  • Remote Agent
  • Includes BRIA Softphone
  • Screen POPS
  • Payroll Reporting Module
  • Skills-Based Routing
  • Call Whisper
  • Custom View for Reports
  • Extended Call Recording
  • VPN Connectivity
  • CRM Integration
  • MPLS Connectivity
  • Custom Caller ID

Without Limits

$50/month
Billed Annually or $55/month
  • Call Monitoring
  • Complex IVRs
  • Call Recording
  • Quality Assurance
  • Time of Day Routing
  • Remote Agent
  • Includes BRIA Softphone
  • Screen POPS
  • Payroll Reporting Module
  • Skills-Based Routing
  • Call Whisper
  • Custom View for Reports
  • Extended Call Recording
  • VPN Connectivity
  • CRM Integration
  • MPLS Connectivity
  • Call Recording Encryption
  • Geographical Routing
  • Text to Speech
  • Custom AGIs and Scripts
  • Custom Caller ID

You are fully protected by our 100% No Risk Money Back Guarantee.

During your first 30 days, if you’re not satisfied with our AVOXI products, we’ll happily refund 100% of your purchase price.

*Minutes not included. Only applicable towards setup and monthly fees.

The superior technology used by AVOXI also ensures peace of mind.”

- Jonathan Dali / Head of Marketing eManagement Ltd.

What’s truly impressive is they have true 24/7 technical support.”

- Preyan Moodley / IT Manager at Ker & Downey

SMART QUEUE®'s VoIP solution supports over 10 languages and contains the following features:

  • Time of Day Routing
  • IVR/Auto Attendant
  • Real Time Monitoring
  • Quality Assurance /Input Tracking
  • Call Recording/Extended Call Recording
  • Inbound Call Queues
  • Automatic Call Distribution (ACD) Skills-based Routing
  • Call Forwarding
  • International VoIP
  • Technology Budget Friendly
  • Scalable

AVOXI serves call centers in Africa, Caribbean, Europe, India, Latin America and Philippines with integrated cloud-based phone system solutions and international VoIP services for customer service call centers and technical support call centers. Whether your call center has 5 or 500 agents, we can deliver a virtual call center software solution to meet your business requirements and technology budget.