Virtual Call Center Software

Save Money and Streamline Operations with AVOXI’s Virtual Call Center Solution

AVOXI’s virtual call center solution – SMART QUEUE® adds more to your bottom line. Our hosted call center software solution is built on open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Your business needs flexibility.  Our virtual call center solutions were developed with that in mind.  They are scalable, enabling you to quickly and cost-effectively add new users to your system and increase their productivity by providing easy access to all features and capabilities.

Whatever your requirements may be, AVOXI is ready to help.  Our engineers will work with you to design a system that meets your unique business requirements.  You never have to worry about upgrades and maintenance with our cloud call center solution. The AVOXI team will worry about it for you while we will let you focus on your core business.

Learn More About Smart Queue

Download Data Sheet

Smart Queue Call Center Solution Pricing

Start & Grow

  • $25/mo

    Billed Monthly


    $240 Billed Annually

  • per agent per month

  • Call Recording for 15 Rolling Days

  • Time of Day Routing

  • Remote Agents

  • Real Time Historical Call Reporting

  • Basic IVR

  • FREE Softphones

Take Flight

  • $35/mo

    Billed Monthly


    $360 Billed Annually

  • per agent per month

  • Start and Grow
  • Live Call Monitoring

  • Quality Assurance Evaluations

  • Call Whisper / Call Barge In

  • Custom Caller ID*

  • Custom Report Builder

  • Pre-Determined Call Disposition

  • Agent Performance Tracker

Without Limits

  • $55/mo

    Billed Monthly


    $600 Billed Annually

  • per agent per month

  • Take Flight
  • Complex IVR

  • Extended Call Recording1

    1. Extended call recording storage is provided at additional cost.
  • Call Whisper / Call Barge In

  • Automated Report Distribution via Email

  • Geographical Routing2

    2. Requires AVOXI Professional Services for initial configuration.
  • FREE Supervisor License

  • Up to 2 US toll free Numbers FREE

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30 Day Service Guarantee

You are fully protected by our 100% 30 Day Service Guarantee.

If you are unsatisfied with your solution for any reason, you may cancel any time during the first 30 days of service. When you cancel services during this time period and cite the 30 Day Service Guarantee, AVOXI will refund the monthly recurring charge per seat. *Minutes not included. Guarantee is applicable for up to 5 seats on either AVOXI Core or Smart Queue products.

The superior technology used by AVOXI also ensures peace of mind.”

– Jonathan Dali / Head of Marketing eManagement Ltd.

What’s truly impressive is they have true 24/7 technical support.”

– Preyan Moodley / IT Manager at Ker & Downey

Benefits of SMART QUEUE

  • Minimal capital investment
  • Predictable monthly operating expenses
  • Rapid deployment
  • Cost-effective scalability
  • High levels of reliability and security
  • 24X7 technical support
  • Supports over 10 languages
AVOX Smart Queue Virtual Call Center Platform
  • International VoIP
  • Technology Budget Friendly
  • Scalable

AVOXI serves call centers in Africa, Caribbean, Europe, India, Latin America and Philippines, providing integrated cloud-based phone system solutions and international VoIP services for customer service call centers and technical support call centers. Whether your call center has 5 or 500 agents, we can deliver a virtual call center software solution to meet your business requirements and technology budget.


  • Time of Day Routing
  • IVR/Auto Attendant
  • Real Time Monitoring
  • Quality Assurance /Input Tracking
  • Extended Call Recording
  • Inbound Call Queues
  • Automatic Call Distribution (ACD) Skills-based Routing
  • Call Forwarding

Call Center Guide

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Bundled Calling Plans

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