Virtual Call Center Software


Save Money and Streamline Operations with AVOXI’s Virtual Call Center Solution

AVOXI’s virtual call center solution – SMART QUEUE® adds more to your bottom line. Our hosted call center software solution is built on open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Your business needs flexibility.  Our virtual call center solutions were developed with that in mind.  They are scalable, enabling you to quickly and cost-effectively add new users to your system and increase their productivity by providing easy access to all features and capabilities.

Whatever your requirements may be, AVOXI is ready to help.  Our engineers will work with you to design a system that meets your unique business requirements.  You never have to worry about upgrades and maintenance with our cloud call center solution. The AVOXI team will worry about it for you while we will let you focus on your core business.

Smart Queue Call Center Solution Pricing

Start & Grow

  • $15

  • per agent per month

  • Call Recording for 15 Rolling Days

  • Time of Day Routing

  • Remote Agents

  • Real Time Historical Call Reporting

  • Basic IVR

  • FREE Softphones

Take Flight

  • $20

  • per agent per month

  • Start and Grow
  • Live Call Monitoring

  • Quality Assurance Evaluations

  • Call Whisper / Call Barge In

  • Custom Caller ID*

  • Custom Report Builder

  • Pre-Determined Call Disposition

  • Agent Performance Tracker

Without Limits

  • $40

  • per agent per month

  • Take Flight
  • Complex IVR

  • Extended Call Recording*

  • Call Recording Encryption

  • Call Whisper / Call Barge In

  • Bulk SMS Notifications Module

  • Geographical Routing*

  • FREE Supervisor License

  • FREE Softphones

  • Up to 2 US toll free Numbers FREE

Don't see what you are looking for?

We can build it!
Contact Us Today

You are fully protected by our 100% No Risk Money Back Guarantee.

During your first 30 days, if you’re not satisfied with our AVOXI products, we’ll happily refund 100% of your purchase price.

*Minutes not included. Only applicable towards setup and monthly fees.

The superior technology used by AVOXI also ensures peace of mind.”

– Jonathan Dali / Head of Marketing eManagement Ltd.

What’s truly impressive is they have true 24/7 technical support.”

– Preyan Moodley / IT Manager at Ker & Downey

Benefits of SMART QUEUE

  • Minimal capital investment
  • Predictable monthly operating expenses
  • Rapid deployment
  • Cost-effective scalability
  • High levels of reliability and security
  • 24X7 technical support
  • Supports over 10 languages
AVOX Smart Queue Virtual Call Center Platform
  • International VoIP
  • Technology Budget Friendly
  • Scalable

AVOXI serves call centers in Africa, Caribbean, Europe, India, Latin America and Philippines, providing integrated cloud-based phone system solutions and international VoIP services for customer service call centers and technical support call centers. Whether your call center has 5 or 500 agents, we can deliver a virtual call center software solution to meet your business requirements and technology budget.

Features:

  • Time of Day Routing
  • IVR/Auto Attendant
  • Real Time Monitoring
  • Quality Assurance /Input Tracking
  • Extended Call Recording
  • Inbound Call Queues
  • Automatic Call Distribution (ACD) Skills-based Routing
  • Call Forwarding

Call Center Guide

Download the Call Center Guide

Download

Free Demo

Request a Free Demo

Request Demo

Free Quote

Get a Free Quote Today

Get a Quote

Offers and Specials

Check out our Offers & Specials

Offers & Specials