Virtual Phone Numbers

Connect with customers anywhere in the world with virtual phone numbers.

Reach More Customers with Virtual Phone Numbers

A virtual phone number is a telephone number accessible through all standard global telephony networks including mobile and landline connectivity. The numbers are virtual because they leverage VoIP (Voice over Internet Protocol) technology to transmit the calls seamlessly and affordably around the world.

Virtual phone numbers help you build and support business anywhere in the world. With toll free and local phone numbers from more countries than anyone in the industry, AVOXI is your business source for international toll free numbers, local phone numbers, and universal international freephone numbers (UIFN).

International Toll Free Numbers

International toll free numbers are individual, country-specific numbers available from more than 100 countries.

Local Phone Numbers

With local phone numbers from AVOXI, you can establish a local presence in markets where you may not have a physical office branch or location.

UIFN Numbers

Universal International Freephone Numbers (UIFN) can be dialed from multiple countries. And like international toll free numbers, they are free to call for your customers.

Managing Your Virtual Number

More than a number—every virtual phone number from AVOXI comes with a feature-rich cloud PBX called AVOXI Core. That means that you get the functionality of a hosted business phone system with your international toll free, local, or UIFN phone number. Get access to essential features, like call forwarding, voicemail, virtual attendant, call recording, time of day routing, call reports and daily logs and more.

Quick and easy to set up, the service for your AVOXI number works with your existing phone system or as a stand-alone phone system. In fact, AVOXI is one of the few virtual number providers proven to operate with your existing phone system of any model or as a stand alone cloud-based system. The AVOXI Core online portal gives you additional flexibility and control to setup numbers, add and remove users, enhance connectivity options like SIP trunks, forward your numbers for primary and disaster recovery services, update virtual attendant settings and review call recordings.

Easy to Manage User Interface

AVOXI provides a seamless user interface with all number purchases. This interface allows customers to control their number routing and feature settings. Additionally, it provides one place to manage multiple virtual attendant and forwarding settings. The interface contains easy bill payment and trouble ticket submission from your computer or mobile device.

Flexibility Meets Reliability

With direct interconnects and relationships with Tier 1 carriers around the world, AVOXI delivers high quality business VoIP service globally. That’s why over 5,000 businesses worldwide trust AVOXI. We offer our customers the best in toll free number reliability and failover provisions, including fully redundant call routing and 24/7 fraud monitoring for secure VoIP traffic.

An AVOXI virtual number works as a standalone cloud communications service or as an added service to your existing phone platform. It’s easy to test and implement new virtual numbers without disrupting or updating your end user or corporate infrastructure. Have an on premise PBX? Using a hybrid solution from Mitel or ShoreTel? AVOXI bridges your on premise or hybrid phone system to an expanded cloud-based international presence through easy call forwarding to a specific number or IP address. You gain the benefits from providing your prospects and customers an easy, familiar format to engage with your business.

How does it work as a standalone? Use your computer or laptop with a headset and good Internet connection—you’re all set. No hardware required.

Get the Right Virtual Number for Your Business

No matter what size or type of business you’re running, you need a virtual phone number for prospects and clients to reach you. But if you’ve already started looking for a virtual phone number for business, you know that there are many options to choose from.

The type of number—international toll free, domestic toll free, shared cost, and others—makes the selection decision a challenge. Coverage and restrictions apply based on the type of virtual number and the originating call and terminating call geographies.

International Toll Free Number (ITFS)

International toll free numbers are specific to the country and are free for your customers in that country to call. AVOXI’s international toll free numbers divert to any fixed or mobile number, or to an IP address.

Typically, numbers using international toll free service (ITFS) are very cost-effective for a business seeking to establish a presence in a specific country. Restrictions apply based on the country. For example, in Germany payphone and mobile networks are accessible but at a premium rate. Also, some payphone and mobile networks block toll free calls. Additionally, a caller using a mobile phone is responsible for paying a mobile surcharge.

Domestic Toll Free Numbers

Country specific, a domestic toll free number offers great accessibility across landline, mobile, and VoIP connectivity. Usually free of the restrictions other types of toll free numbers incur, Domestic toll free numbers are typically free for the caller regardless of device. The only constraint is that the call originates in the same country.

A familiar example of domestic toll free is a USA toll free number or 1 800 number. Accessible from mobile, landline, or online calls, USA toll free numbers have several toll free extensions including 800, 888, 877, 866, 855, 844, and 833. Some mobile networks apply charges depending on the user’s plan. Also, hotels often apply a surcharge on toll free numbers called from the hotel.

Universal International Freephone Numbers (UIFN)

Similar to international toll free numbers, Universal International Freephone Numbers, or UIFNs, are free for customers or prospects to call. And, UIFNs are available in multiple countries. A promising concept—one number accessible from all countries—availability of these freephone numbers depends on several factors.

For example, a UIFN number is not available in all countries. AVOXI provides UIFNs from over 40 countries, but that geographical coverage varies by provider. The coverage, restrictions, and requirements for UIFN numbers also varies by country. Frequently, a UIFN number requires a one-time registration fee and monthly charges are more expensive than an international toll free number. Also, the 11 digit number is not as readily recognizable as toll free compared to other toll free numbers. Setting up a UIFN takes careful planning to leverage the benefits of a universal number.

Shared Cost Numbers

Often, a shared cost number has a small connection fee (comparable to a local call fee) charged to the caller; then the receiver (business) pays for the call minutes (usage). Additional restrictions may apply depending on the country.

Using China as an example, AVOXI offers China 400 numbers that serve North and South China and are accessible from mobile phones. Fixed (landline) and mobile users have access across all 31 Chinese provinces. Callers share the cost by paying a nominal per minute portion of the rate for the call, and the company receiving the call pays the remainder of the rate. This shared cost is comparable to charges for local calls.

Vanity Numbers

Vanity numbers are domestic or UIFN toll free numbers that use simple words or numbers to convey a name or brand such as +1.800.FLOWERS. The key benefits of a vanity number are that it’s easy for customers or prospects to remember and it is free for customers to call.

AVOXI uses a vanity number, 1.800.GO-AVOXI, that’s relevant to our business and easy for customers to recall. Vanity numbers are especially useful for advertising in print, out-of-home (billboards), radio, and television where the focus is on awareness and recall.

Local Numbers (DIDs; DDIs)

This type of virtual phone number is local to the area codes or calling codes relative to the city your business wishes to target. Direct inward dialing (DDI), or direct dial-in (DDI) in Europe and Oceania, are local numbers that help establish a local presence in specific city regions. Using call forwarding features like AVOXI offers, allows businesses to forward “local” inbound calls to any designated phone line or device.

Local numbers allow your business to be present in your targeted community whether or not you have a physical building or store. They are great for multi-location businesses that want to not only have a toll free number available, but also have a local number for each location that encourages customers to do business “locally.”

AVOXI’s 16+ years of experience ensures that we can help you determine the best virtual number options for your particular business. Talk to an AVOXI VoIP specialist today. Find out which type of virtual number is right for you.

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