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Best Australia Virtual Number Providers (1800, 1300, Local)

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It’s no surprise Australia virtual phone numbers are in such high demand. The country is known for its business-friendly regulatory environment and was recently ranked No #5 on the Heritage Foundation’s 2018 Index of Economic Freedom. As one of the wealthiest countries in Asia-Pacific, it is becoming increasingly popular with companies looking to expand into the region.

To establish a business presence in the region, you’ll need an Australia virtual number. Today, we’ll make your search for an Australian business number easier by showing you pricing from 4 of the most popular providers. Full disclosure, when it comes to great call quality at fantastic pricing, we firmly believe that we offer the world’s best service. Because we believe this, we hope to save you time on your search by showing you exactly what is offered by 4 of our top competitors: Optus, Alltel, Sonetel, and eVoice.

Types of Australian Business Numbers

There are three types of virtual numbers in Australia covered in this article. These are:

  • 1800 Numbers (International Toll Free)
  • 1300 Numbers (Local Rate National)
  • Australia Local Numbers (Geographic Dial-Codes)

We’ll include a brief explanation of how each number type along with pricing from each provider below.

Australia 1800 Numbers (Toll Free)

1800 phone numbers are also known as free call or toll free numbers. These international business numbers have no geographical limitations and are free to callers from any fixed landline in Australia, though mobile callers may be subject to carrier charges. Australia toll free service help businesses project a professional image and provide callers a free and convenient way to connect with your business. ACMA (Australia Communication & Media Authority) Regulations make 1800 numbers portable, giving your businesses the freedom to switch providers and retain their lead generating number. You can learn more on our Australia toll free page.

1300 Numbers (Local Rate)

1300 numbers are ten-digit business numbers unique to Australia and Malaysia. these “local call” numbers help businesses establish a professional image while providing customers a single point of contact. They are also known as “local call” numbers, as callers are only charged local rates when dialing 1300 phone numbers. You can learn more from our Australia 1300 number page.

Australia Local Numbers

Australia local numbers are business numbers with city-specific dial-codes. Popular with businesses that want to establish a local presence nationally or in a certain city, they allow callers to reach your business at local call even if forwarding overseas. Learn more on our Australia local number page.  

Alltel Pricing

Alltel 1800 and 1300 number services are also sold with Micro, Starter, Grow or Advance pricing plans and pay-per-minute call rates. There are no minimum contracts, but you must provide 30 days written notice for cancellation. Alltel’s policy sheet states additional fees may apply.

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Micro Plan:

  • Setup: $19 AUD ($14 USD)
  • Monthly: $14 AUD ($10 USD)
  • Landline Calls (forwarded to landline): $0.107 AUD ($0.079 USD) per minute
  • Mobile Calls (forwarded to landline): $0.167 AUD ($0.012 USD) per minute
  • Calls forwarded to your mobile: $0.299 AUD ($0.22 USD) per minute

Starter Plan:

  • Setup: $19 AUD ($14 USD)
  • Monthly: $19 AUD ($14 USD)
  • Landline Calls (forwarded to landline): $0.097 AUD ($0.079 USD) per minute
  • Mobile Calls (forwarded to landline): $0.167 AUD ($0.012 USD) per minute
  • Calls forwarded to your mobile: $0.239 AUD ($0.18 USD) per minute

Grow Plan:

  • Setup: $19 AUD ($14 USD)
  • Monthly: $29 AUD ($21 USD)
  • Landline Calls (forwarded to landline): $0.057 AUD ($0.042 USD) per minute
  • Mobile Calls (forwarded to landline): $0.067 AUD ($0.050 USD) per minute
  • Calls forwarded to your mobile:  $0.169 AUD ($0.012 USD) per minute

Advanced Plan:

  • Setup: $19 AUD ($14 USD)
  • Monthly: $50 AUD ($36 USD)
  • Landline Calls (forwarded to landline): $0.097 AUD ($0.079 USD) per minute
  • Mobile Calls (forwarded to landline): $0.107 AUD ($0.079 USD) per minute
  • Calls forwarded to your mobile: $0.239 AUD ($0.18 USD) per minute
alltel pricing for 1800 numbers

Alltel Features and Add-ons

All toll free numbers purchased from Alltel include basic calling features, with the option to add-on desired features through the online shopping cart at an additional cost.

Included in Micro Plan:

  • Time of day routing
  • Voicemail service
  • Call handling
  • Barring functions.

Included in Starter Plan:

  • Everything in Micro
  • 30 minutes of free calls to local numbers

Included in Grow Plan:

  • Everything in Starter
  • “Unlimited” local calling (subject to terms of service)

Included in Advanced Plan:

  • Everything in Grow
  • IVR
  • Hosted call recording
  • Access to online portal to manage your virtual 1300 number.

Add-on Feature Charges:

Region-Based Routing

  • $29 AUD ($21.61 USD) per month
  • $49 AUD (36.51 USD) setup

Area-Based Call Routing

  • $49 AUD ($36.51 USD) per month
  • $79 AUD ($58.87 USD) setup

Exchange-Based Call Routing

  • $79 AUD ($58.87 USD) per month
  • $149 AUD ($111.03 USD) setup

Postcode Prompting

  • $99 AUD ($73.77 USD) per month
  • $199 AUD ($148.29 USD) setup

Postcode Prompting with Call Recording

  • $109 AUD ($81.23 USD) per month
  • $248 AUD ($184.81 USD) setup

Business Intro

  • $10 AUD ($7.50 USD) per month
  • $49 AUD ($36.51 USD) setup
  • Professional greeting: $40 - $200 AUD ($29.81 - $149 USD) setup

IVR (15 menu options)

  • $10 AUD ($7.50 USD) per month
  • $99 AUD ($73.77 USD) setup fee
  • 1-3 additional sub-menus: $15 AUD ($11.18 USD) per month

Professional Greeting

  • $49 - $200 AUD ($36.51 - $149 USD) setup

One-time setup fees for 1800 numbers:

  • Free: $0
  • Gold: $49
  • Platinum: $99
  • Pairs: 2 for $49
alltel 1800 numbers available

Optus Pricing

Optus Australia 1800 services are similar to 1300 phone number plans. Toll free business numbers purchased on their Standard Package are subject a 12 month contract period.

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Standard Plan:

  • Setup Fee: No set-up fee
  • Monthly: $27.50 AUD ($20.68 USD) per month
  • Landline Calls (forwarded to landline):$0.132 AUD ($0.099 USD)
  • Mobile Incoming Calls: $0.165 AUD ($0.12 USD)

Advanced Plan:

  • Setup Fee: None
  • Monthly: $165.00 AUD ($123.77 USD) per month

NOTE: Optus does not advertise the per-minute call charges of their Advanced Package online.

optus 1800 number pricing

Optus Features and Add-ons

Included in Standard Plan:

  • Call forwarding
  • Time of day call routing
  • Geographic call routing
  • Voicemail service
  • Call handling
  • Dial-by-name directory

Included in Advanced Plan:

  • Standard Plan Features plus
  • Extended geographic call routing
  • Call access
  • Call barring.

eVoice Pricing

eVoice 1800, 1300, and Australia local numbers can be purchased online.  There is no contract period and virtual number service comes with a 30-day money back guarantee.

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Basic Plan:

  • Setup Fee: No set-up fee
  • Monthly: $15 AUD ($11 USD) per month
  • Includes $15 AUD ($11 USD) of Minutes: 100 Landline / 35 Mobile minutes
  • Landline Calls (forwarded to landline):$0.15 AUD ($0.11 USD) per minute
  • Mobile Calls (forwarded to landline): $0.40AUD ($0.30 USD) per minute

Plus Plan:

  • Setup Fee: No set-up fee
  • First Month: $17.50 AUD ($13 USD)
  • From Second Month Ongoing:  $35 AUD ($26.00 USD)
  • Includes $35 AUD ($26.00 USD) of Minutes: 350 Landline/115 Mobile minutes
  • Landline Calls (forwarded to landline):$0.10 AUD ($0.074 USD) per minute
  • Mobile Calls (forwarded to landline): $0.30 AUD ($0.22 USD) per minute

Pro Plan:

  • Setup Fee: No set-up fee
  • First Month: $24.50 AUD ($18 USD)
  • From Second Month Ongoing:  $70 AUD ($52 USD)
  • Includes $70 AUD ($52 USD) of Minutes: 770 Landline/280 Mobile minutes
  • Landline Calls (forwarded to landline):$0.09 AUD ($0.067 USD) per minute
  • Mobile Calls (forwarded to landline): $0.25 AUD ($0.18 USD) per minute

Premium Plan:

  • Setup Fee: No set-up fee
  • First Month: $28 AUD ($21 USD)
  • From Second Month Ongoing:  $140 AUD ($103 USD)
  • Includes $140 AUD ($103 USD)  of Minutes: 1750 Landline / 700 Mobile minutes
  • Landline Calls (forwarded to landline): $0.08 AUD ($0.059 USD) per minute
  • Mobile Incoming Calls: $0.20 AUD ($0.15 USD) per minute
evoice australia pricing

eVoice Features and Add-ons

Included in Basic Plan:

  • Call Overflow
  • Voice to Email
  • Call Forwarding

Included in Plus Plan:

  • Call Overflow
  • Voice to Email
  • Call Distribution
  • Call Announcer
  • Call Forwarding
    • Day Routing Restricted
    • Call Access State routing
    • Time Routing

Included in Premium Plan:

  • Standard features
  • Call Overflow
  • Voice to Email
  • Call Forwarding
    • Day Routing
    • Restricted Call Access
    • State routing
    • Time Routing
  • Call Distribution
  • Call Announce
  • Call Recording
  • Online Data
  • Customised Greeting IVR

Add-on Features and Additional Charges:

These features are charged individually

IVR 5 + Options Single-Layer:

  • $125AUD ($92 USD) per month
  • $250 AUD ($185 USD) setup fee
  • $35 AUD ($26 USD) Change cost

IVR 5 + Options Multi-Layer:

  • $250 AUD ($185 USD) per month
  • $500 AUD ($370 USD) setup fee
  • $35 AUD ($26 USD) Change cost

Postcode Prompting:

  • $250 AUD ($185 USD) per month
  • $250 AUD ($185 USD) setup fee
  • $50 AUD ($37 USD) Change cost

Escalation changes are charged at $50 AUD ($37.00 USD)

Change requests after hours or public holiday at $100 AUD ($74 USD)

Sonetel Pricing

Sonetel Australia toll free services can be purchased through their website after a registration and validation processes.  All local and 1800 numbers purchased on a Sonetel plan have no minimum contract period.

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Sonetel Australia 1800 Number Pricing

Standard Plan:

  • Setup Fee: $92 AUD ($68 USD)
  • Monthly: $8 AUD ($5.99 USD)
  • Incoming Calls: $0.94 AUD ($0.07 USD) per minute
  • Call Forwarding (Australia Landline): $0.269 AUD ($0.02 USD) per minute
  • Call Forwarding (Australia Mobile): $0.067 AUD ($0.05 USD) per minute

Premium Plan:

  • Setup Fee: $92 AUD ($68 USD)
  • Monthly: $8 AUD ($5.99 USD)
  • Incoming Calls: $0.94 AUD ($0.07 USD) per minute
  • Call Forwarding (Australia Landline): $0.269 AUD ($0.02 USD) per minute
  • Call Forwarding (Australia Mobile): $0.067 AUD ($0.05 USD) per minute

Note: Sonetel’s fair usage policy does not allow unlimited minutes or services for numbers that are connected to a PBX or calls being forward to a call center.

sonetel australia toll free pricing

Australia Local Number Pricing

Standard Plan:

  • Setup Fee: $92 AUD ($68 USD)
  • Monthly: $8 AUD ($5.99 USD)
  • Incoming Calls: $0.94 AUD ($0.07 USD) per minute
  • Call Forwarding (Australia Landline): $0.269 AUD ($0.02 USD) per minute
  • Call Forwarding (Australia Mobile): $0.067 AUD ($0.05 USD) per minute

Premium Plan:

  • Setup Fee: $92 AUD ($68 USD)
  • Monthly: $8 AUD ($5.99 USD)
  • Incoming Calls: $0.94 AUD ($0.07 USD) per minute
  • Call Forwarding (Australia Landline): $0.269 AUD ($0.02 USD) per minute
  • Call Forwarding (Australia Mobile): $0.067 AUD ($0.05 USD) per minute

Note: Sonetel’s fair usage policy does not allow unlimited minutes or services for numbers that are connected to a PBX or calls being forward to a call center.

sonetel australia virtual number pricing

Sonetel Features and Add-ons

Included in Standard Plan:

  • Global call forwarding.
  • Free conference calling for up to 4 participants.
  • Conference call rooms for up to 100 participants.
  • Voice Response.
  • Free call recording.
  • Custom Caller ID.

Included in Premium Plan:

  • All features in standard.
  • Free call forwarding to Australia landlines (up to 2,500 minutes).
  • Free conference calling up to 25 participants (local numbers only).
  • Free fax-to-email (up to 1,000 faxes per month).
  • Free SMS-to-email (up to 2,500 SMS per month).

How Can We Improve?

We hope this list proved useful to you as you research your service options. If you didn’t find what you were looking for, send us feedback and let us know how we can improve our list! And make sure you check back with us as we add new providers to this article regularly.

Interested in an Australian Virtual Number from AVOXI?

If you're interested in our business number services, let us know today! Set up is simple and affordable. Try out your new Australia virtual phone number with 20+ business features for 30 days risk-free.

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Purchase Online

Set up USA virtual phone numbers online. After your purchase, an AVOXI specialist will reach out to you and ensure your service is working according to your preferences.

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 Australia: 1 800 834 558
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