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Best Australia Virtual Number Providers in 2019

best australia virtual phone number providers

To establish a business presence in Australia, you’ll need an Australia virtual number. Searching for the best Australian virtual numbers can be complicated, so we want to make your search easier by showing you pricing from some of the most popular providers. Use our provider comparison guide to help you decide exactly which number type, features, and prices are right for your business.

Interested in an Australia Virtual Number from AVOXI?

Types of Virtual Phone Numbers in Australia

There are three types of virtual numbers in Australia covered in this article:

1.1800 Numbers (International Toll Free)

  • Also known as free call numbers
  • No geographical limitations
  • These numbers allow your customer to call your business for free
  • Toll free numbers help to give your business a more professional appearance

2. 1300 Numbers (Local Rate National)

  • Unique to Australia and Malaysia
  • Give your customers a single point of contact
  • Your customers are only charged local rates

3. Australia Local Numbers (Geographic Dial-Codes)

  • City-specific dial codes
  • Help to establish a local presence

Top 5 Australian Virtual Number Providers

When it comes to great call quality at fantastic pricing, we firmly believe that we offer the world’s best service. Since we so strongly believe this, we hope to save you time on your search by showing you exactly what is offered by 5 of our top competitors: Alltel, Optus, eVoice, and Callhippo.

 

All prices shown below are reflected in USD. At the time of the most recent update, January 29th, 2019, the conversion rate is 0.72 USD to 1 AUD.

Alltel

Alltel is a specialist carrier of Australian 1800, 1300, and local numbers, as well as a provider of business phone systems and services. Alltel offers different plans for different types of Australia numbers, with no contract required. We’ll go through each available plan for each number type below.

alltel logo

Alltel 1300 & 1800 Number Pricing

Alltel’s 1300 and 1800 numbers are priced exactly the same, the only difference being that 1300 number plans might have one or two additional features that 1800 number plans do not, and vise versa. Let’s just refer to the 1300 number plans and pricing structure.

alltel australia toll free number pricing

 Micro Plan:

  • Setup fee: $21.49
  • Monthly fee: $10.03
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.077
    • Mobile: $0.12
  • Rate per minute for calls forwarded to your mobile: $0.21

Starter Plan:

  • Setup fee: $21.49
  • Monthly fee: $13.61
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.069
    • Mobile: $0.077
  • Rate per minute for calls forwarded to your mobile: $0.17

Grow Plan:

  • Setup fee: $21.49
  • Monthly fee: $20.77
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.041
    • Mobile: $0.048
  • Rate per minute for calls forwarded to your mobile: $0.12

Advanced Plan:

  • Setup fee: $35.82
  • Monthly fee: $20.77
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.069
    • Mobile: $0.077
  • Rate per minute for calls forwarded to your mobile: $0.17
alltel australia virtual numbers

Alltel also offers corporate pricing at custom rates for larger sized businesses. You can request a quote based on your specific business needs.

Once you’ve chosen a plan, Alltel gives you the option to choose from its Free, Gold, Platinum, or Advance inventory of virtual numbers. You also have the option to transfer an existing number, or activate a smartnumber, which is just Alltel’s version of a custom or vanity phone number.

Alltel Local Virtual Numbers Pricing

Alltel’s local number plans allow your business to grow and expand, while establishing a local presence in Australia. They offer two different local number plans.

alltel australia local number pricing

Local Connect:

  • Setup fee: $7.16
  • Monthly fee: $10.75
  • Rate per minute for calls forwarded to your landline:
    • Local: $0.033
    • National: $0.076
    • Mobile: $0.15
  • Rate per minute for calls forwarded to your mobile: $0.15

Local Connect Pro:

  • Setup fee: $7.16
  • Monthly fee: $14.33
  • Rate per minute for calls forwarded to your landline:
    • Local: $0.033
    • National: $0.076
    • Mobile: $0.15
  • Rate per minute for calls forwarded to your mobile: $0.15

Alltel Features

Alltel offers a variety of different features to enhance your virtual business number. Feature availability depends on the plan that you choose. There are also some features that you can choose to add on for an additional charge.

  • Business intro
  • Call reporting
  • Voicemail2Email
  • Call Recording
  • Time and day based routing
  • Post-code prompting
  • Local-based routing
  • State-based routing
  • Call forwarding
  • Call splaying
  • Call overflow
  • Call forwarding menu (IVR)
  • Hunt group

Optus

Like Alltel, Optus is another virtual number provider that is unique to Australia. Optus offers both 1300 and 1800 inbound numbers, along with several other personal, business, and enterprise services and solutions. Unlike Alltel, Optus requires that customers agree to a 12 month minimum contract for when they purchase a standard plan.

optus logo

Optus Pricing

Also like Alltel, Optus prices 1300 numbers and 1800 numbers the same. They have two different plans: Standard and Advanced.

optus australia toll free number pricing

Standard Plan:

  • Setup fee: None
  • Monthly fee: $19.70 + additional usage charges
  • Rate per minute for calls forwarded to your landline:
    • Local: $0.063
    • National: $0.095
    • Mobile: $0.012
  • Rate per minute for calls forwarded to your mobile: $0.012

Advanced Plan*:

  • Setup fee: None
  • Monthly fee: $118.20 + additional usage charges

*NOTE: Optus does not advertise the per-minute call charges of their Advanced Package online.

Optus Features

Standard features:

  • Origin dependent routing (state based only)
  • Time dependent routing
  • Call distributor
  • Call overflow
  • Voicemail - standard
  • Call access - statewide access
  • Call barring - local barring
  • Emergency diversion
  • Service suspension

Advanced features:

  • All standard features
  • Origin dependent routing (area code, exchange and mobile origin location indicator)
  • Call access (call line Identification)
  • Call barring (call line identification)

eVoice

eVoice is a provider of Australian virtual numbers - offering 1300, 1800, and local phone numbers with no contract required. They offer several different plans starting as low as $0/month, as well as a 30-day money back guarantee.

evoice logo

eVoice Australia Virtual Number Pricing

evoice australia virtual number pricing

Pay As You Go:

  • Setup fee: $14.33
  • Monthly fee: $0
  • Rate per minute for calls forwarded to your landline: $0.21
  • Rate per minute for calls forwarded to your mobile: $0.39
  • Included call credit: $0

Starter:

  • Setup fee: $7.16
  • Monthly fee: $7.16
  • Rate per minute for calls forwarded to your landline: $0.086
  • Rate per minute for calls forwarded to your mobile: $0.025
  • Included call credit: $10.75
    • Landline minutes included: 125
    • Mobile minutes included: 43

Basic:

  • Setup fee: None
  • Monthly fee: $17.91
  • Rate per minute for calls forwarded to your landline: $0.079
  • Rate per minute for calls forwarded to your mobile: $0.20
  • Included call credit: $25.07
    • Landline minutes included: 318
    • Mobile minutes included: 125

Plus:

  • Setup fee: None
  • Monthly fee: $42.98
  • Rate per minute for calls forwarded to your landline: $0.072
  • Rate per minute for calls forwarded to your mobile: $0.018
  • Included call credit: $42.98
    • Landline minutes included: 600
    • Mobile minutes included: 240

Pro:

  • Setup fee: None
  • Monthly fee: $32.24
  • Rate per minute for calls forwarded to your landline: $0.072
  • Rate per minute for calls forwarded to your mobile: $0.16
  • Included call credit: $57.31
    • Landline minutes included: 800
    • Mobile minutes included: 348

Premium:

  • Setup fee: None
  • Monthly fee: $68.05
  • Rate per minute for calls forwarded to your landline: $0.064
  • Rate per minute for calls forwarded to your mobile: $0.15
  • Included call credit: $78.80
    • Landline minutes included: 1,222
    • Mobile minutes included: 524

Ultimate:

  • Setup fee: None
  • Monthly fee: $89.54
  • Rate per minute for calls forwarded to your landline: $0.057
  • Rate per minute for calls forwarded to your mobile: $0.14
  • Included call credit: $107.45
    • Landline minutes included: 1,875
    • Mobile minutes included: 789

eVoice Features and Add-ons

In addition to the features that are included with all plans, eVoice offers unique add-on features. Customers can choose from tiers of individual add-on features to pay for each month, or they can choose to pay for an entire bundle of add-on features.

top australia phone forwarding

Included Features:

  • Call Forwarding
  • Call Reporting & Analytics
  • Voice to Email
  • Call Overflow – Sequential
  • My eVoice Portal

Silver Features: $3.58/mo for each OR $7.16/mo for all

  • Call Blocking
  • Business Hours Routing
  • State Based Routing

Gold Features: $7.16/mo for each OR $21.49/mo for all

  • Greetings and Custom Messages
  • Call Announce
  • Simple IVR
  • Percentage Call Splaying
  • Call Overflow - Least Recent
  • Time and Day Based Routing

Platinum Features: $10.75/mo for each OR $35.82/mo for all

  • Key Press to Answer
  • Inbound Call Recording
  • Inbound Caller Display
  • Outbound Caller Display
  • Simultaneous Ring
  • Outbound Call Recording
  • Complex IVR
  • Missed Call Alert – Email
  • Missed Call Alert – SMS
  • Roster Routing

Extra Feature: $71.63 (one-time)

  • Professional Voice Over

For an additional $57.31/mo, customers can receive all features included in the Silver, Gold, and Platinum tiers, along with their original included features

CallHippo

Like eVoice, CallHippo is not exclusively an Australian virtual number provider. CallHippo offers local and toll free numbers to over 50 countries, but Australian numbers can be purchased online. Plans start as low as $0/mo, can be billed annually rather than monthly, and require no contract.

callhippo logo

CallHippo Pricing

CallHippo’s bronze, silver, and platinum plans refer to extensions, or in other words, the cost per user. The basic plan is free, but can only be used for two users.

callhippo australia virtual number pricing

Basic:

  • No monthly subscription costs.
  • Includes basic features, like:
    • Call forwarding
    • Voicemail transcription
    • Mobile apps
    • ... and more
  • Cannot be used if you have 3 or more users answering calls.

Bronze:

  • Monthly fee: $10
  • Includes all of the basic features, along with:
    • Free SMS
    • Call recording
    • Country Blocking
    • ... and more

Silver:

  • Monthly fee: $18
  • Includes all of the basic and bronze features, along with:
    • Free number
    • Call transfer
    • Call queuing
    • ... and more
  • This is their most popular plan

Platinum:

  • Monthly fee: $40
  • Includes all of the basic and bronze features, along with:
    • Additional $3 credit
    • Premium support
    • Custom Integration
    • ... and more

*Free incoming minutes do not apply for Australia Toll Free Numbers

CallHippo's Australia Virtual Number Pricing

callhippo australia toll free number pricing

Toll Free 1800:

  • Monthly Fee: $18.50
  • Setup Fee: $100
  • Inbound Rates: $0.065
callhippo australia local number pricing

Local Virtual Numbers:

  • Monthly Fee: $8
  • Setup Fee: None
  • Inbound Rates: $0.022

Outbound Calling

CallHippo does not include a complete list of outbound rates on their website. They state that outbound calling to Australia starts as low as $0.026 per minute, though these rates will vary depending on the number you call.

Choosing Your Provider

We hope this list was helpful to you as you research your Australian virtual number provider options. If you didn’t find what you were looking for, send us feedback and let us know how we can improve our list! We are confident in AVOXI’s services, prices, and features. For more information about buying an Australian virtual number from AVOXI, contact us below!

Interested in an Australian Virtual Number from AVOXI?

If you're interested in our business number services, let us know today! Set up is simple and affordable. Try out your new Australia virtual phone number with 20+ business features for 30 days risk-free.

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Purchase Online

Set up your Australia virtual phone numbers online. After your purchase, an AVOXI specialist will reach out to ensure your service is working according to your preferences.

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Call AVOXI from

 Australia: 1 800 834 558
 US/Canada: 1 800 394 1980
 United Kingdom: 0800 652 5029
 Worldwide: +1 (770) 937-9735