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Global Number Portability – Your Toll Free Number Porting Guide

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Are you frustrated by how hard it is to find information about toll free number porting in more than one country at a time? So were we, so we put together a complete global number portability guide! Our information comes from:

  1. Documentation published online from each country's regulatory body.
  2. AVOXI's internal documentation from local carriers around the world.

We included 800 number porting information from 50+ countries below. If you don't see what you're looking for, let us know so we can look up the information for you! Our local carrier partnerships span across 120+ countries worldwide.

Toll Free Number Porting Process?

In most countries, the process of porting 800 numbers include:

  1. The new service provider notifies the existing service provider of the requested port.
  2. The existing provider is asked to validate the customer's information.
  3. The existing provider confirms the customers' information with the winning service provider. (Note: if the customers' information is not submitted correctly this can delay the process.)
  4. The new provider notifies the regulatory body of the port request.
  5. The regulatory body creates a pending port and sends a notification to the existing service provider.
  6. The new service provider notifies the governing body to activate the port.
  7. The pending port is activated in the national SIP network and instantly broadcast to the telecommunications industry network.

Although the porting process may appear simple, there are often delays in the process due to incorrect information or individuals and associations creating bottlenecks.

How Long Does it Take to Port 800 Numbers?

The timeline to port a toll free number is base on your existing provider and the type of number you wish to port. Most services recommend that you plan on 15 - 30 business days to port an existing 800 number to a new provider. In our experience, most customers have been able port toll free numbers to AVOXI's network in 7-14 days business days.

How Much Does 800 Number Porting Cost?

Toll free number porting fees are usually imposed by one of the two carriers involved in the transfer. Here are some examples of what services charge to port your toll free number to their network:

  • AVOXI: AVOXI will port your existing toll free numbers at no additional cost.
  • eVoice: eVoice charges a one-time administrative fee of $40 (equivalent local currency) per 800 number.  
  • CallHippo: CallHippo will port your U.S. and Canada toll free number free of charge.  Should you wish to port a number outside of this region there will be a one-time porting fee (exact fees are not disclosed).  
  • GlobalCallForwarding: Global Call Forwarding will port your existing toll free number on higher-value service plans for free.  Porting fees may apply to pay as you go or entry-level service plans.
  • Grasshopper: Grasshopper charges $30 (equivalent local currency) one-time transfer fee to port numbers on a Solo, Partner or Small Business Plan.  
  • RingCentral: RingCentral allows you to request to transfer your toll-free number to another carrier at no extra charge.

Toll Free Number Portability Rules by Country

Anguilla

Portability:   Yes but restrictions apply

Regulator:   Anguilla Telecommunications Government Regulations

Details:   Anguilla belongs to the North American Numbering Plan (NANP), and all toll free numbers in the country are regulated by the Anguilla Telecommunications Government.  Anguilla international toll free service can only terminate in Canada.  

Antigua

Portability:  Yes but restrictions apply.

Regulator:  Ministry of Telecommunications, Science, and Technology | Telecoms Division

Details:   Toll free numbers in Antigua are regulated by the Ministry of Telecommunication.  Antigua international toll free service can only terminate in Canada.  

Argentina

Portability: International carriers only.

Regulator: Comision Nacional de Comunicaciones (CNC).

Details: Argentina toll free numbers are regulated by Comision Nacional de Comunicaciones (CNC). They do not allow number porting between domestic carriers.  

Australia

Portability:   Yes

Regulator:   Australian Communications and Media Authority (ACMA).

Details:   Toll free numbers in Australia are regulated by the Australian Communications and Media Authority (ACMA).  The industry established a body, Industry Number Management Services (INMS), to allocate individual numbers,  administer the centralized reference database and manage the porting of local and toll free numbers.

Austria

Portability: Yes

Regulator:   Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)  

Details:   Toll free numbers in Austria are regulated by the Austrian Regulatory Authority which provides operational support to the Telekom-Control-Commission (TTK).  

Bahamas

Portability:   Yes

Regulator:   Utilities Regulation & Competition Authority (URCA)

Details:  The Bahamas belongs to the North American Numbering Plan (NANP).  Toll-free telephone numbers in the Bahamas are regulated by the URCA with coverage available from all the islands and cays in the Bahamas, the major islands are listed below.   New Providence (Nassau), Grand Bahamas (Freeport), Abaco, Eleuthera (Harbour Is, Spanish Wells) Bimini, The Berry Islands & Cays, Andros, The Exumas, Long Island, Cat Island, Acklins, Crooked Island, Ragged Island, Inagua, San Salvador and Rum Cay

Barbados

Portability:   None

Regulator:   Government Telecommunications Unit

Details:  Barbados belongs to the  North American Numbering Plan (NANP). Toll free numbers in the country are regulated by the Government through its Telecommunications Unit.  

Belarus

Portability:   None

Regulator:   The Ministry of Communications and Informatization of the Republic of Belarus

Details:   Toll free numbers in Belarus are regulated by its governing body, The Ministry of Communications and Informatization of the Republic of Belarus.  Porting of toll free number services in the country is currently blocked.

Belgium

Portability:  Yes, restrictions may apply.

Regulator:   Belgian Institute for Post and Telecommunications (BIPT)

Details:   Belgium's toll free number service is regulated by telecommunication authority BIPT and while they are portable, restrictions may apply.  

Belize

Portability:   None

Regulator:   Public Utilities Commission (PUC)

Details:  Toll free phone numbers in Belize are regulated by the Telecommunications Sector of the Public Utilities Commission (PUC) in accordance with the Belize Telecommunications Act, 2002, No. 16 of 2002.    The PUC does not currently allow 1-800 number portability to local or international carriers.

Bolivia

Portability:   None

Regulator:   Superintendencia de Telecomunicaciones

Details:  Toll free numbers in Bolivia are regulated by governing body, under its telecommunication sector Superintendencia de Telecomunicaciones who do not permit number portability.  

Bassonia

Portability:   None

Regulator:   Communications Regulatory Agency of Bosnia and Herzegovina (CRA)

Details:  Toll free number service in Bosnia and Herzegovina are managed and supervised by the regulatory agency CRA.  Porting of numbers in Bosnia and Herzegovina are currently blocked.

Botswana

Portability:   None

Regulator:   Botswana Communications Regulatory Authority (BOCRA)

Details:   Toll free numbers in Botswana are regulated by BOCRA, the current Telecommunications Act [Cap 72:03] do not allow for number porting.  

Brazil

Portability:   International carriers only

Regulator:   Agencia Nacional de Telecomunicacoes (ANATEL)

Details:   0800 numbers in Brazil are governed by its communications regulator,  ANATEL.  Number portability is not permitted on domestic carriers.  

Brunei

Portability:   Yes

Regulator:   The Authority for Info-communications Technology Industry of Brunei Darussalam

Details:   Numbers in Brunei are controlled through its governing body AITI .  Regulations permit porting of toll free numbers, but restrictions may apply.

Bulgaria

Portability:   Yes

Regulator:   Communications Regulation Commission (CRC)  

Details:  Bulgaria's regulating body CRC, allow porting of  00800 numbers to both domestic and international carriers

Cambodia

Portability:   None

Regulator:   Ministry of Posts and Telecommunication MPT

Details:  Toll free numbers in Cambodia are governed by MPTC.  The country's current regulations do not permit number portability.

Canada

Portability:  Yes

Regulator:   Canadian Radio-television and Telecommunications Commission  

Details:   Canada is one of the 20 countries which belongs to the North American Number Plan (NANP).  The CRTC is an independent public authority in charge of regulating and supervising toll free numbers and number porting.

Chili

Portability:  None

Regulator:  Subsecretaria de Telecommunicacaiones (SUBTEL)

Details:   Toll free numbers in Chili are regulated by (SUBTEL) and are not portable.

Colombia

Portability:   None

Regulator:   Telecommunication Regulator of Cambodia.

Details:   Toll free numbers in Colombia are regulated by the governing body TRC and the country's current regulations do not permit number portability.

Croatia

Portability:  None

Regulator:   Croatian Post and Electronic Communication Agency

Details:  Toll free numbers in Croatia are regulated by its Hakom Croatia Regulatory Authority (HAKOM).   

Cyprus

Portability:  None

Regulator:  Cyprus Telecommunications Authority

Details:  Toll free numbers in Cyprus are regulated by the Cyprus Telecommunication Authority who do not permit the porting of toll free numbers.

Czech Republic

Portability:   None

Regulator:   Czech Telecommunication Office

Details:  Toll free numbers in the Czech are regulated by the CTU and are not portable.

Denmark

Portability:   Yes

Regulator:   National Telecom Agency

Details:   Denmark 808 and 802 toll free numbers are controlled by the (NTA)  who allow both domestic and international porting.

Dominican Republic

Portability:  None

Regulator:   Instituto Dominicano de las Telecomunicaciones

Details:  The Dominican Republic belongs to the North American Numbering Plan (NANP),  with its regulatory authority being the  Instituto Dominicano de las Telecomunicaciones.  The current telecommunication regulations do not permit toll free number porting.

Finland

Portability:  Domestic only

Regulator:   Finnish Communications Regulatory Authority

Details:  Toll free numbers in Finland are regulated by FICORA the Finnish communication regulatory authority, only allow portability on domestic toll free numbers.

Germany

Portability:   International only

Regulator:   Federal Network for Electricity, Gas, telecommunications, Post and Railway

Details:  The current regulations set out and controlled by BNetzA, only permit porting of international 0800 numbers.  

Hong Kong

Portability:   Yes, restrictions may apply.

Regulator:   Office of the Communications Authority

Details:  The Hong Kong regulatory board, (OFCA) permit the porting of toll free numbers but restrictions may apply.

Ireland

Portability:  Yes, a restriction may apply.

Regulator:   Commission for Communications Regulation

Details:   The ComReg regulates toll free numbers in the Republic of  Ireland and all offshore islands. All 1800 numbers are portable although restrictions may apply.

Israel

Portability:  International only

Regulator:   Ministry of Communications (MOC)

Details:  Toll free numbers in Israel are regulated by the MOC  who only permit porting between international carriers.

Italy

Portability:   Yes, restrictions may apply

Regulator:    L'Autorita per le Garanzie nelle Communicazioni

Details:   The AGCOM regulates toll free numbers in Italy, San Marino, and the Vatican city.  800 toll phone numbers are portable but restrictions may apply.

Japan

Portability:  None

Regulator:  Ministry of Internal Affairs and Communications

Details:  Japan's regulatory authority, SOUMO do not permit the porting of toll free numbers.

Netherlands

Portability:  Yes

Regulator:   OPTA-Dutch Independent Post and Telecommunications Authority  

Details:  The OPTA- Dutch Independent Post and Telecommunications Authority (which merged into the Authority for Consumer and Markets on April 1st, 2013), policy rules allow for number portability.  

New Zealand

Portability:   Yes

Regulator:   Commerce Commission of New Zealand

Details:  New Zealand toll free numbers are regulated by the Commerce Commission, which allows customers to port numbers to domestic and international carriers.

Nigeria

Portability:  None

Regulator:   Nigerian Communications Commission (NCC)

Details:   Toll free numbers in Nigeria are regulated by the (NCC) and are not portable to domestic or international carriers.

Norway

Portability:

Regulator:  Norwegian Communications Authority (Nkom)

Details:   Toll free number portability between providers is implemented in accordance with the technical specification for Number Portability for geographic and non-geographic numbers in Norway”. Providers must submit an application to the Norwegian Communications Authority (Nkom) for the allocation of provider codes for number portability.

Panama

Portability:   None

Regulator:   Autoridad Nacional de los Servicios Públicos (ASEP)

Details:  The telecommunication regulations of Panama, set out by  Autoridad Nacional de los Servicios Publicos does not permit number portability!

Peru

Portability:   International only

Regulator:   Organismo Supervisor de Inversión Privada en Telecomunicaciones (OSIPTEL)

Details:   Toll free numbers in Peru are regulated by OSPITEL, Organismo Supervisor de Inversion Privada en Telecomunicaciones.  The current communications specification only allow for number portability to international carriers.

Poland

Portability:   None

Regulator:   UKE Office of Electronic Communications

Details:  The regulating authority UKE do not permit toll free number portability.

Puerto Rico

Portability:   None

Regulator:   Junta Reglamentadora de Telecomunicaciones.

Details:   Puerto Rico’s toll free numbers are controlled by the Junta Reglamentadora de Telecomunicaciones.  The current regulation in the country doesn't' permit 00-800 number porting.

Romania

Portability:   None

Regulator:   National Regulatory Authority for Communications

Details:   Toll free numbers in Romania are regulated by the National Regulatory Authority for Communications and are not portable to local or international carriers.

Spain

Portability:  Domestic only (DC 1 Carriers)

Regulator:  Comision del Mercado de las Telecomunicaciones (CMT)

Details:   Toll free numbers in Spain, the Balearic Islands, and Canary Island are set-out and regulated by Comision del Mercado de las Telecomunicaciones. Number portability is permitted, with domestic toll free numbers only portable to DC 1 carriers.

South Africa

Portability:    None

Regulator:    Independent Communications Authority of South Africa (ICASA)

Details:   The Independent Communications Authority of South Africa (ICASA) only allow geographic number porting.  As AVOXI is one of the few locally licensed telecommunication providers, we can offer in-country local geographical number porting.  Toll Free, 086 and 087 numbers have currently been blocked by ICASA.

Singapore

Portability:    None

Regulator:    Info-Communications Development Authority (IDA)

Details:  Singapore telecommunications authority, Info-Communications Development Authority (IDA) do not allow toll free number porting.

Slovakia

Portability:   None

Regulator:   Telecommunication Office of the Slovak Republic

Details:  Slovakia's regulating body, Telecommunication Office of the Slovak Republic do not permit porting on toll free numbers.

St. Kitts and Nevis  

Portability:   None

Regulator:   National Telecommunications Regulatory Commission of Saint Kitts and Nevis  

Details:   Toll free numbers in St. Kitts and Nevis are regulated by the NTRC and are not portable to domestic or international carriers.

St. Vincent and The Grenadines

Portability:    None

Regulator:    National Telecommunications Regulatory Commission of Saint Vincent and the Grenadines

Details:  Toll free numbers in St. Vincent and the Grenadines are regulated by the NTRC and are not portable to domestic or international carriers.

St. Lucia 

Portability:    None

Regulator:    National Telecommunications Regulatory Commission of Saint Lucia  

Details:   Toll free numbers in St. Lucia are regulated by the NTRC and are not portable to domestic or international carriers.

Sweden

Portability:   None

Regulator:   National Posts & Telecommunications Agency

Details: Sweden's toll free numbers regulatory authority, PTS allows for 02 / 0200 number portability.

Switzerland

Portability:   International carriers only

Regulator:    Federal Office for Communications (BAKOM-OFCOM)

Details:  Toll free numbers in Switzerland are controlled by the governing body, BAKOM who only allow porting on international carriers.

Taiwan

Portability:   None

Regulator:   National Communications Commission Republic of China (Taiwan)

Details:  According to regulations set out by the National Communications Commission, 00801 International toll free and  0800 domestic toll free numbers in Taiwan are not portable.

Trinidad and Tobago

Portability:  Yes, restrictions may apply

Regulator:  Telecommunications Authority of Trinidad and Tobago (TATT)   

Details:  Toll free numbers in Trinidad and Tobago are regulated by TATT, who permit porting to both local and international carriers.

Turkey

Portability:    None

Regulator:     Information and Communication Technologies Authority

Details:   Toll free numbers in Turkey are not portable, as per the regulations set out by its regulating body BTK.

United Kingdom

Portability:  Yes

Regulator:   Ofcom

Details:   The United Kingdom’s toll free number system is regulated by the Ofcom (Office of Communications) and is fully portable since 1997.

United States

Portability:  Yes

Regulator:   Federal Communications Commission

Details:   The United States belongs to the North American Numbering Plan (NANP).  Toll-free telephone numbers in the United States are regulated by the Code of Federal Regulations (CFR) which permits the porting of  RespOrgs assign the numbers.

Interested in Porting Your Toll Free Number?

AVOXI offers toll free, and local business numbers from over 140 countries.  When you choose us, you get:

  • Free number porting.
  • Unlimited audio conferencing for up to 500 participants at a time.
  • 15 days free call recording with extended plans available.
  • Time-of-day routing at no extra charge.
  • Multiple levels of failover routing backed by data centers in North America, Africa, and Asia.
  • Industry-leading VoIP call quality, tracked by MOS score.
  • 20+ other business features like IVR and call grouping.
  • The ability to add new business numbers instantly via your online portal.

No minimum contracts or setup fees, plus 30 days to test your number risk-free.

AVOXI is a registered carrier and RespOrg. If you seek to port your toll free number, talk to a specialist about how to start the process.