AVOXI has led the toll free number space for over 17 years. Because it’s such an important asset to businesses of all sizes, we know we’re not the only toll free service provider in the marketplace. Toll free call forwarding is an excellent (and inexpensive) VoIP business tactic that helps businesses cater to international customers by simplifying the sales and customer service strategy. In this article, we’ll compare two of the top providers of toll free forwarding services to AVOXI’s offering.
The world has gone global, and it’s unrealistic to open an office in every single country in which you want to do business. That’s why telecommunications companies offer call forwarding services for toll free and local phone numbers. Making your business easily accessible to customers around the globe boosts your business and improves customer experience at a fraction of the cost of opening another office.
Which toll free forwarding service is right for you?
Setting up toll free call forwarding for your international business could be a game changer. While AVOXI offers these services, we want to be sure that you know what else is out there. That helps make certain that you select the product that is right for your business, your budget, and your brand.
Two of the most popular toll free forwarding providers—TollFreeForwarding.com and Global Call Forwarding (United World Telecom)—offer a variety of products, features, and services at a variety of price points. Here we’ll examine each provider’s:
- Cost of services
- Unique features and functionality available
An international telecommunications provider, TollFreeForwarding.com offers toll free call forwarding in 120+ countries and local line forwarding in over 1,000 cities. The company also boasts that they can have your number activated and up and running in 60 seconds.
TollFreeForwarding.com offers a free trial on their products for up to 20 days. They don’t require a long-term contract, a set-up fee, or any new equipment. Plus, they have one of the fastest set-up times (claiming that you can start receiving calls in three minutes).
Depending on the size of your business and how much you anticipate using your call forwarding services, there are several tiers of price points to choose from. If your business needs take you beyond their tiers, you can call for more information on a larger, custom option.
Products include access to a 24/7 online control center. If you exhaust your available minutes, your service will not be disrupted. Instead, your additional usage will simply be charged at a premium metered rate.
What does TollFreeForwarding.com include with their service?
TollFreeforwarding.com offers a number of VoIP features with their toll free phone numbers. However, they do charge for most features you use with your toll free number, including:
- IVR ($100 one-time set-up fee)
- Call Recording (+$7/month + Additional 3¢/minute)
- Call Recording Long-Term Storage (3¢/minute/month)
- Number Administration Service Center (NASC) Charge ($50 one-time fee if company will not allow transfer of existing toll-free number)
- Local Number Port Charge ($40 one-time fee to transfer local number from current carrier)
Global Call Forwarding (United World Telecom)
Built by its parent company United World Telecom in 2007, Global Call Forwarding provides international toll-free and local call forwarding services. The company offers international call forwarding services from nearly 140 countries and hundreds of cities, giving customers a simple way to reach businesses over the phone no matter where the business is geographically located.
Global Call Forwarding offers a free trial based on the size of the plan. They do not require long-term contracts, will not charge a cancellation fee, and do not require any new equipment. They do, however, take a little longer to get you set up. During the week, set-up can take up to 24-hours—even longer if you register the number over the weekend.
Global Call Forwarding Pricing
The call forwarding products have several different pricing levels, but they also have a ton of included features and benefits. Costs adjust based on your toll free number and your destination phone number.
What does Global Call Forwarding include with their service?
- Time of Day Routing
- Black and White Lists
- Simultaneous Calling
- Failover Forwarding
- Advanced IVR
- Local Ringback Tones
- Customer Greeting
- Call Transfer
- Voicemail to Email
- Fax to Email
- Dedicated Account Manager
- 24/7 Customer Support
- Rollover (Cost varies depending on plan. Only available on Preferred, Gold, or Platinum plans)
- Call Recording (Cost varies depending on plan)
The Call Forwarding Service is offered as a part of AVOXI’s Core cloud PBX phone system, which is designed to help businesses stay connected. You can choose to have your calls forwarded to as many numbers or devices as you’d like. Determine whether you want to have them ring to the selected numbers at the same time, or to have them ring in a specific order until the call is answered.
Costs vary based on your selected ring to elements; so it’s best that you access our AVOXI Shopping Cart to view the different rates. Minute packages offer a highly competitive price point, and all numbers come with the AVOXI Cloud PBX platform.
We offer toll-free numbers for 120+ countries and local numbers for 2,500+ cities worldwide. That makes it easy for you to stay in touch with customers all over the world.
What Does AVOXI Include with Toll Free Forwarding Service?
We offer plenty of added features and benefits to ensure business-class communication setup.
- Skill-based routing
- Geographic routing
- Time-of-day routing
- Hosted Call Recording
- Scheduled Call Forwarding
- Selective Call Forwarding
- IVR/Auto Attendant
- Call Groups
- Voicemail to Email
- And more.
Which Toll Free Forwarding Provider is the Right Choice for Your Business?
We want to make sure you have everything you need from your toll free forwarding service. Our business is based on helping you grow your business through telecommunications. And we know that no two businesses are exactly alike. Though doing your own research is important, we’d love to talk with you and answer any questions you may have. Give us a call (on our toll-free or local number) or shoot us a note.