At AVOXI, we know global communications. Known as the best toll free service for business in over 140 countries and some of the most competitive call rates in the market, we are a trusted VoIP service provider for over 2,000 businesses worldwide.
In this update from our 2017 article, AVOXI revisits and compares the top international toll free number providers and evaluates how the providers rank on inventory, pricing, features, and support services. As you search for the best toll free number service for your business, take a look at the comparisons for TollFreeForwarding.com, The Real PBX, WMX Global, GlobalCallForwarding.com, and AVOXI on factors like number availability, toll free number features, and customer support.
Today’s businesses aren’t just looking for US toll free numbers. Growing consumer groups around the world make it essential for businesses to choose a toll free provider with extensive number availability.
A long-standing international toll free number provider, TollFreeForwarding.com offers international toll free numbers for over 120 countries and local phone numbers for over 1,000 major cities worldwide. Purchase of toll free numbers is available directly from the website. To identify whether or not the requested number is in current inventory, you’ll see the selection of available numbers like indicated below:
If not in current inventory, no selection of numbers appears. You’ll need to contact a sales representative.
Clicking on the green question mark provides information about acquiring a toll free number for the country selected.
GlobalCallForwarding.com states it offers 150+ countries, but the drop down list shows less. Still, it offers a good selection equivalent to TollFreeForwarding.com. Also, online purchasing is available, and GlobalCallForwarding maintains an extensive inventory—showing availability even for hard to get numbers like for the UAE used in the TollFreeForwarding.com example.
Like TollFreeForwarding.com, GlobalCallForwarding.com makes it easy to purchase international toll free numbers online.
The Real PBX
The Real PBX provides toll free numbers for “most countries around the world,” including popular regions like the US, Canada, and Australia. They offer a variety of packages suited for the needs of small to medium-sized businesses. Reviewing what’s available under “Pricing” indicates a limited selection and primary focus on US/Canada, United Kingdom, and Australia. You will need to contact The Real PBX for more information about number availability and pricing for other countries.
WMX Global offers international toll free numbers in more than 100 countries. Unlike TollFreeForwarding.com and GlobalCallForwarding.com, WMX Global does not offer direct online purchase of toll free numbers from the website. You’ll need to request a quote to check on number availability and pricing.
With international toll free numbers for over 120 countries and local phone numbers for over 3,000 cities worldwide, AVOXI helps businesses connect with their customers, no matter where those customers reside.
Like TollFreeForwarding.com and GlobalCallForwarding.com, AVOXI allows customers to purchase international toll free numbers online. However, AVOXI also has VoIP specialists on hand to provide consultation and additional support or to acquire numbers not listed in the shopping cart inventory. Similar to TollFreeForwarding.com, the numbers available in the shopping cart inventory show up in the dropdown list for the country and number type selected.
For toll free service providers like TollFreeForwarding.com, GlobalCallForwarding, and AVOXI, it’s easy to compare pricing using the online shopping tools. Just input the country, select the type of number, select the ring to SIP/VoIP address or phone number, and the pricing displays for various minute packages.
For example, here’s TollFreeForwarding.com’s price bundles in the Starter plan for a UK toll free number forwarding to SIP/VoIP. It’s easy to determine the monthly fee and identify per minute rates for any minute overages.
Most international toll free numbers come with a basic set of call management features. The basic features included vary by provider. And, some features are available only in higher level packages or as a paid add-on.
Like many international toll free number providers, TollFreeForwarding.com offers advanced call management features with its toll free numbers. Features include:
- Call Forwarding
- IVR (Virtual Attendant)
- Call Recording*
- Voicemail to Email
- Fax to Email
- Real Time Call Reporting
*TollFreeForwarding.com charges an additional monthly fee to activate the call recording feature. This feature is not included in the monthly fee you pay for your international toll free number and minutes.
Every toll free number from GlobalCallForwarding.com also comes with a set of built-in features, including:
- Advanced Call Forwarding
- Call Recording
- Call Filtering (Black & White Lists)
- Call Transfer*
- And more
*Some features are only available if your monthly fees meet a certain threshold. For example, Call Transfer is available to all levels of the pricing plan if your monthly bill is greater than $500.
The Real PBX
Every international toll free number from the Real PBX is supported by a cloud PBX platform. They offer many features, including all those offered by GlobalCallForwarding.com and TollFreeForwarding.com. Additional features include:
- Call Conferencing
- Click to Call
- Unified Messaging
- Call Hunting (Ring Groups, or Hunt Groups)
Like the other international toll free providers we’ve reviewed, The Real PBX tacks on additional charges for some features, such as call recording and additional extensions.
WMX Global offers international numbers along with the following features:
- Call Reporting
- Voicemail to Email
- Custom IVR Available in 170 Languages
- Automated International Testing
WMX Global’s unique feature set goes above and beyond the basic needs of most businesses. It is tailored to medium to large businesses that need comprehensive global solutions. You’ll need to request a quote to get pricing.
Every toll free number from AVOXI comes with 40+ business-class features. There are no hidden fees or surprise charges for essential features like call groups or call transfer.
The most popular features include:
- Call Forwarding
- Call Groups (Hunt Groups, or Ring Groups)
- Call Recording
- Time of Day Routing
- Find Me/Follow Me
- Mobile User Interface
AVOXI also offers an add on feature for hosted call recording in 30, 90, or 365 day packages.
Today, international toll free numbers are easy to manage. But, if you have problems with your numbers or your toll free service, you want to know that your international toll free provider will be available to help.
TollFreeForwarding.com does not offer true 24/7/365 support, but it’s close. Their support team is available at the following times (all in Pacific Daylight Time or PDT,):
Sunday: 6:00 AM – 2: 30 PM and 6:00 PM to 12:00 AM
Monday – Thursday: 24 Hours
Friday: 12:00 AM – 9:30 PM
Saturday: 6:00 AM – 2:30 PM
If you aren’t sure how PDT translates to your local time zone, that’s okay. TollFreeForwarding.com has an indicator on their support page that shows whether support is open.
GlobalCallForwarding.com offers 24/7 support. They have two main offices: one is in Delray Beach, Florida, USA and the other is in Wattana District, Bangkok. As a quick resource, GlobalCallForwarding.com provides an extensive FAQs page on their website.
The Real PBX
The Real PBX also offers anytime support via live chat, email, and phone. There is “Self-Care Access” once you login to your account.
WMX Global does not publish their support hours on their website. However, they claim to have an “award winning” support team that is trained to “3rd line standards,” meaning that every staff member is knowledgeable enough to answer technical questions.
AVOXI offers 24/5 customer support and 24/7 emergency support. Support staff are available by phone, email, and live chat to all customers during this time. Live chat with the support staff is also available from the Online Portal, enabling faster response times and quick resolutions to technical issues. In addition, AVOXI provides support content and how to guides on its website.
Additional Resources and Articles
Ready to learn more about the top international toll free number providers? Explore these related articles: