Call Queue Software
Call queue management is one of the many contact center features included with the AVOXI platform. Your call queue software allows you to customize your agent queues from anywhere and make more intelligent decisions with detailed analytics and quality monitoring features. Configure your IVR menus, automated call flows, queue-based routing rules and more from your web-based interface.
Dynamic Call Queue Management
Our platform gives you complete control over your agent groups, user profiles, queue-based routing rules and so much more. Our reports include an analytics dashboard dedicated to call queue performance metrics so you can make better decisions and improve your customer interactions fast.
Super Flexible, Amazingly Affordable Call Queue System
Enterprise-level features and reliability don't have to come at a ridiculous price. AVOXI's call queue system works as a stand-alone solution or over the top of any existing PBX. You have complete control of your call queue configuration and several other call management features, including phone recordings, softphone applications, call recording, live call monitoring, custom dispositions, intelligent analytics and so much more.
Try AVOXI's Call Queue Management Software Risk-Free
Start your free trial today and see just how easy call queue management can be.
Features Included with Your Call Queue Software
When it comes to delivering advanced features at an amazing value, nobody goes as far as AVOXI. Your call queue software includes an amazingly flexible cloud PBX with every feature you need to improve your team's performance.
How to Set Up Your Call Queue Software
STEP 1: Choose a Virtual Number
Choose a virtual number from our online shopping cart. After setting up your number, you will receive a confirmation email with your login credentials. From there, you will have the option to start a free trial with our contact center software platform.
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STEP 2: Review Your Account Details and Place Your Order
After completing your order, you will receive an email with your login credentials. Once you log in, you customize your call queue routing rules, IVR menus, custom greetings, and other call management features. You can also set up alternative methods of payment, such as Paypal.
Note: If the email you provided is not associated with your listed business, you will still be able to login and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (this process takes 5 minutes or less).
STEP 3: One of Our Dedicated Experts Will Make Sure You Have Everything You Need
An AVOXI expert will reach out to ensure your call queue system is set up properly and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.
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What Customers Are Saying About AVOXI
Frequently Asked Questions
After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less. Once activated, you can customize call queues or configure new queue-based routing rules instantly, anytime.
Yes, our virtual call queue software works over the top of any existing phone system or as a stand-alone call management solution.
AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface.
Have Questions About Our Call Queue Software?
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