Cloud Call Recording Software
Cloud-hosted call recording (VoIP phone recording) is a call management feature used for quality assurance purposes and legal compliance. Easily manage outbound and inbound call recordings, score calls, leave feedback notes and much more. Every call recording service plan includes unlimited hosted call recording storage.
Cloud Contact Center Call Center Features Call Recording
Cloud Call Recording Systems
Our cloud call recording software is integrated right into your call center software, making it easy to track agent performance and gain valuable customer feedback. Store recorded calls for 30, 60, 90, or 365 days to stay in compliance with regulations or have calls to reference for training. AVOXI cloud call recording will help propel your operation to the next level, mitigate against potential liability, implement new training processes, avoid legal headaches, improve customer loyalty, create brand recognition, and reduce your business’s monthly recording costs.
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Cloud-hosted call recording, also known as VoIP phone recording, is a call management feature for used for quality assurance purposes and legal compliance. Every VoIP phone number from AVOXI includes a 30 day free trial free of hosted call recording service. Extended call recording storage is included with any additional user extensions you add to your hosted PBX or business phone service.
Comply with Federal Regulations
Having a record of conversations can save your business time and money by limiting liability. In case of a customer raising a complaint, you can keep records to help alleviate any possibility of legal headaches.
Identify and Improve Team Performance
Get an in-depth look into how your agents interact with callers. Reference recordings to measure the quality of conversation, provide training, and impress customers while building brand loyalty.
Get Affordable Call Center Call Recording
Call center call recording software is competitively priced at $6.99 per month per number. Plus, you'll get features like IVR, call routing, call queuing, and more to improve your team's performance.
Cloud Call Recording Software
- Customizable Storage: You can edit your storage options right from the AVOXI Genius interface. Store call recordings for 30, 60, 90, or 365 days.
- Enable Recording with a Click: If you have multiple numbers with AVOXI, you can easily enable or disable call recording with a simple mouse click.
- Complete Control Over Recordings: If you don’t want to record, you can simply deactivate for the call right from your softphone pop up.
- Secure and Encrypted Data Storage: Your data is one of your businesses most valuable assets. We ensure all data is protected and complies with industry standards.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Bitrix
Hubspot
Pipedrive
Diduenjoy
Intercom
Salesflare
Freshdesk
Nicereply
Shopify
Freshsales
Odoo
SugarCRM
Help Scout
Outreach
Zendesk
Common Questions About Cloud Call Recording
When you buy a number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing your hosted call recording system settings instantly.
Hosted call recording software is priced at $6.99 per month per number.
Call recordings can be stored at 30, 60, 90, or 365-day increments.
With AVOXI's cloud call recording system, all call recordings are stored for free.
Yes! AVOXI Genius supports call recording for both inbound and outbound calls. In your recording settings, you can even select to record only inbound calls, only outbound calls, or both.
In addition to providing the best cloud call recording solution, popular services from AVOXI include virtual business phone numbers in 160+ countries and cloud contact center software.
Singapore: 800 852 6179
Israel: 180 946 5062
New Zealand: 0800 450 951
Malaysia: 1800 819 244
Italy: 800 790 731
Netherlands: 0800 023 4197
Spain: 800 654 432
Japan: 81 3 4579 9469
Thailand: 1800 011 013
Switzerland: 0800 899 839
Worldwide: +1 (770) 937-9735