IVR Routing | Cloud Call Routing & IVR Software
Smarter Call Flows & IVRs with Flow Builder
Design, manage, and optimize intelligent call flows that connect customers to the right destination—anywhere in the world.
Trusted by the World’s Leading Enterprises
Intelligent Call Orchestration
Design Smarter
Global Call Flows
Complete control of global voice routing with Flow Builder.
Total Control Across Global Operations
AVOXI Flow Builder orchestrates routing across locations, systems, and teams—delivering consistent, reliable voice experiences worldwide. Manage both complex call flows and IVR menus from one intuitive interface.
- Route calls across regions and teams with precision.
- Adjust logic by agent, language, time, or call volume.
- Balance traffic with percentage and failover routing.
- Unify routing across multiple voice and contact center platforms.
Build Differentiated Customer Experiences
Advanced Flow Builder adds deeper intelligence through API connectivity to deliver faster, more relevant customer interactions while reducing manual transfers and agent workload. Route intelligently based on data from external systems, including:
- Account, order, or reservation numbers
- Location, language, or VIP status
- Customer segment or account priority
Flexible Routing Across Your Enterprise
Flow Builder gives you the flexibility to move voice traffic anywhere across your contact center and enterprise. Whether you’re routing through SIP trunks, forwarding calls to specific teams, or integrating with CCaaS and UCaaS platforms, Flow Builder keeps your communications seamless and intelligent.
- Call Forwarding: Route inbound calls to the right destination, no matter where agents are located.
- SIP Integrations: Connect with your existing CCaaS, UCaaS, or PBX environments.
- Advanced SIP Protocols: Use advanced SIP protocols to optimize routing with AI applications.
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Voice Platform
See how easy global voice solutions can be with our
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Common Questions About
Interactive Voice Response
An IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.
Hosted IVR is included with the purchase of any virtual phone number from AVOXI! You only pay for your phone numbers and users. You only pay for your phone numbers and usage.
Yes, our web-based IVR allows you to customize your menus, call flows, and much more from your online interface.
When you buy an IVR number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your cloud IVR's call routing rules and menu options instantly.
AVOXI offers local and toll free cloud IVR numbers in 150+ countries. You can activate new international IVR numbers instantly from your user interface.
In addition to providing the top hosted IVR solution for businesses around the world, popular solutions from AVOXI include cloud contact center software and virtual phone lines from 150+ countries.
