IVR Software

IVR software gives your callers a menu of options so they can route themselves to the correct department. AVOXI’s hosted IVR system saves your team’s time, lowers business costs, and leads to better customer satisfaction rates.

cloud-ivr-system

Try Hosted IVR Software Risk-Free

IVR system software (Interactive Voice Response) allows you to manage your voice menus and call flows from an intuitive online interface. Managed in the cloud, AVOXI's hosted IVR solution lets you create multi level IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. Manage your cloud IVR, call recordings, call logs and much more from one online interface. Activate a phone number from any of AVOXI’s 170+ available countries and try the top international IVR solution today!

ivr software

Save Time for Agents and Callers with IVR Routing

Give your callers a better experience by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with a well-organized IVR system.

hosted ivr

Personalize Your Customer Experience

Create an unlimited number of customized greetings and menus within your IVR system to deliver a more personalized customer experience with effective call routing.

online ivr

Affordable International IVR Coverage

AVOXI includes hosted IVR features with every phone number you purchase. Available in 170+ countries, no other IVR service provider gives you the coverage that AVOXI does!

cloud-ivr-software

Setting Up Your Cloud-Based IVR is Easy and Affordable

Our cloud IVR software is simple to set up an is included with each phone number at no extra cost

  • Unlimited Menus: Set up as many IVR menus as your business needs, with options to route to users, numbers, groups, queues, or other IVRs.
  • International IVR: Use your IVR internationally to route your inbound phone calls to anywhere in the world.
  • Personalized Greetings: Setup cloud IVR with custom greetings that suits your business and directs callers based on their needs.
  • Custom Routing: Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
  • Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call metrics (only available after purchasing user licenses). 
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

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Intercom

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Shopify

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Odoo

Odoo

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Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Common Questions About Interactive Voice Response

What is an IVR system?

An IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.

How much does IVR hosting cost?

Hosted IVR is included with the purchase of any virtual phone number from AVOXI! You only pay for your phone numbers and users. Phone number pricing depends on the type of phone number you choose and how much call volume you expect.

Can I set up my IVR online?

Yes, our web-based IVR allows you to customize your menus, call flows, and much more from your online interface.

How long does it take to set up my virtual IVR?

When you buy an IVR number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your cloud IVR's call routing rules and menu options instantly.

Do you offer international IVR solutions?

AVOXI offers local and toll free cloud IVR numbers in 170+ countries. You can activate new international IVR numbers instantly from your user interface.

What else can AVOXI do for my business?

In addition to providing the top hosted IVR solution for businesses around the world, popular solutions from AVOXI include cloud contact center software and virtual phone lines from 170+ countries.

Still Have Questions About IVR Software?

We are here to help! Get a demo or try a free trial to see what our cloud-based IVR can do for you.