IVR Routing | Cloud Call Routing & IVR Software
Smarter Call Flows & IVRs with Flow Builder
Design, manage, and optimize intelligent call flows that connect customers to the right destination—anywhere in the world.
Trusted by the World’s Leading Enterprises
Intelligent Call Orchestration
Design Smarter
Global Call Flows
Complete control of global voice routing with Flow Builder.
Total Control Across Global Operations
AVOXI Flow Builder orchestrates routing across locations, systems, and teams—delivering consistent, reliable voice experiences worldwide. Manage both complex call flows and IVR menus from one intuitive interface.
- Route calls across regions and teams with precision.
- Adjust logic by agent, language, time, or call volume.
- Balance traffic with percentage and failover routing.
- Unify routing across multiple voice and contact center platforms.
Build Differentiated Customer Experiences
Advanced Flow Builder adds deeper intelligence through API connectivity to deliver faster, more relevant customer interactions while reducing manual transfers and agent workload. Route intelligently based on data from external systems, including:
- Account, order, or reservation numbers
- Location, language, or VIP status
- Customer segment or account priority
Flexible Routing Across Your Enterprise
Flow Builder gives you the flexibility to move voice traffic anywhere across your contact center and enterprise. Whether you’re routing through SIP trunks, forwarding calls to specific teams, or integrating with CCaaS and UCaaS platforms, Flow Builder keeps your communications seamless and intelligent.
- Call Forwarding: Route inbound calls to the right destination, no matter where agents are located.
- SIP Integrations: Connect with your existing CCaaS, UCaaS, or PBX environments.
- Advanced SIP Protocols: Use advanced SIP protocols to optimize routing with AI applications.
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