Call Queue Software
Call Queue Software
Improve caller experience with intelligent queueing. Use queue callback, IVR routing, and more to enhance every customer interaction.
Trusted by the World’s Leading Enterprises
Intelligent Call Queue Management
Increase productivity by organizing and formally grouping your teams. Customize ring strategies to distribute calls efficiently, ensuring customers get support quickly. Integrate your queue management with CRMs and other business tools to automate workflows and monitor agents with ease.
Intuitive Call Queue Configuration
Configure your system in minutes with a few clicks. Upload custom hold music and personalized messaging while setting timeout limits to manage how long callers wait before reaching voicemail.
Advanced Routing Strategies
Deploy round-robin or "ring all" strategies to optimize agent activity. Reduce abandoned calls with queue callbacks, allowing customers to hang up and receive a call once an agent is available.
Real-Time Performance Insights
Monitor live metrics like average wait times and callers on hold from a single dashboard. Use historical queue reports to identify trends, optimize scheduling, and improve team performance.
Live Call Queue Management
Simplify Your Call Queue Setup
Configure a call queue system in minutes. Measure team performance and customer impact from a central interface designed to simplify how you manage global inbound traffic and agent workflows.
- Agent Coaching: Monitor live calls to manage and coach your team in real time.
- Smart Callbacks: Reduce abandoned calls by offering customers an automated callback option.
- Custom Prompts: Easily manage routing with unique hold music and IVR prompts.
Common Questions About Call Queue Management
No, AVOXI's call queue system has no limit for how many call queues you can have simultaneously running.
Yes! You can implement our call queue management software over the top of your existing virtual phone system.
Setting up call queues in AVOXI is easy. Start by selecting the "Teams" icon located on the left-hand side navigation bar. Click the +Add button located at the top right-hand corner. Simply configure your team settings and add members from our easy to use interface.
AVOXI's phone queue system is included at no extra cost to all licensed AVOXI Contact Center users. Licenses start at just $49.99 per user per month.
Queue Callback is a feature of the Engaged Enterprise package of AVOXI Contact Center.
In addition to providing the best cloud call recording solution, popular services from AVOXI include virtual business phone numbers in 150+ countries and cloud contact center software.
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