Call Center Reporting and Analytics Software
Contact Center Activity Dashboards
Drive performance with real-time and historical insights. Monitor service-level metrics, schedule automated reports, and use live analytics to coach your team effectively.
Trusted by the World’s Leading Enterprises
Strategic Performance Management
Optimizing Performance with Analytics
AVOXI makes it simple to get the insights you need to stay ahead of service-level metrics and proactively manage your global teams. Our reporting suite allows business leaders to increase productivity and refine processes without affecting the bottom line.
Monitor Key Performance Indicators
Run activity reports on total calls, talk time, and outcomes by team or agent. Use real-time visibility to identify bottlenecks and reallocate resources instantly to maintain service standards.
Automate Performance Reporting
Replace manual data entry with automated workflows. Schedule reports to circulate in the format and frequency of your choice, ensuring stakeholders receive actionable insights consistently.
Benchmark Service Level Agreements
Measure not just what your team is doing, but how they are performing. Monitor service-level metrics against your business goals to ensure you consistently meet and exceed customer expectations.
Utilize Live Coaching Tools
Empower managers with real-time dashboards and live call monitoring. Track qualitative metrics and provide immediate feedback to agents to elevate the quality of every customer conversation.
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Data-Driven Contact Center Insights
AVOXI provides the visibility needed to guide smarter business decisions. Leverage our comprehensive reporting tools to monitor real-time activity, automate your data sharing, and ensure your team consistently meets critical performance benchmarks.
Activity Reports
AVOXI’s analytics dashboard showcases activity reports on key metrics such as total calls, average talk time, and call outcomes.
Shared Reports
Easily share reports with others on the team to more efficiently communicate on team performance and identify areas for improvement.
Scheduled Reports
Avoid pulling performance reports manually and let AVOXI's call center reporting software do the work for you with scheduled reporting.
Service-level KPIs
Measure team performance against service goals with custom benchmarks and detailed SLA reporting.
Live Analytics Dashboard
Get visibility into both historical call activity reports as well as real-time analytics, offering you the ability to reallocate resources in an instant.
Monitoring & Agent Coaching
Combine live monitoring and analytics to coach agents in real-time with historical performance dashboard views.
INTEGRATIONS
Improve the Tools You Already Use
AVOXI connects to your contact center, unified communications and business app ecosystem
