AVOXI News & Updates

2026 will be the year global contact centers in every industry again prioritize voice as the undisputed king of customer service and sales.

AVOXI CEO Barbara Dondiego predicts a global shift in customer experience driven by accelerated cloud migration, the consolidation of legacy voice channels into unified platforms, and an AI-powered voice renaissance that drastically reduces human labor costs.

The Fast Mode announced the 2025 edition of The Fast Mode 100, celebrating one hundred standout solution providers whose technologies and deployments are fundamentally shaping the evolution of global telecoms and digital infrastructure.

The Fast Mode announced the winners of its inaugural awards program, The Fast Mode Awards 2025.

Cloud voice platforms have long been judged on reliability, call quality, and how quickly they can untangle the messy business of diagnosing failures. Now AVOXI wants to rewrite that playbook with Proactive Service.

Enterprises are discovering that AI is not replacing voice, but fueling its resurgence as a strategic channel.

AVOXI has released its State of International Voice for the Contact Center Report in partnership with Metrigy. The report surveyed 365 global IT, contact center and CX leaders who work at organizations that operate in at least five countries.

Why smarter, cloud-native voice infrastructure is becoming a critical enabler for enterprise customer experience

For more than two decades, there’s been an ongoing debate about whether voice will disappear from contact centers and be replaced by text, chat, email, or other asynchronous channels. The opposite is reality.