AVOXI News & Updates

When customers speak with an AI voice agent, they are inherently comparing it to their conversations with other humans. They hear how quickly it responds, how natural it sounds, and whether the call remains clear from beginning to end. Delivering that experience globally means coordinating AI applications, carrier networks, contact center platforms, and, in many enterprises, a mix of cloud and legacy systems.

An Executive Q&A with Barbara Dondiego, CEO of AVOXI, on AI Customer Experience and why voice infrastructure is becoming more strategic in the AI era.

AI is changing the cyber threat environment and CX teams are feeling it first. In this CX Today roundtable, host Nicole Willing is joined by Miguel Fornes, Information Security Manager at Surfshark, Randy Layman, CTO at AVOXI, and Ron Zayas, CEO at Ironwall by Incogni, to unpack what AI-accelerated threats mean for contact center security, authentication, and customer trust.