AVOXI News & Updates

When customers speak with an AI voice agent, they are inherently comparing it to their conversations with other humans. They hear how quickly it responds, how natural it sounds, and whether the call remains clear from beginning to end. Delivering that experience globally means coordinating AI applications, carrier networks, contact center platforms, and, in many enterprises, a mix of cloud and legacy systems.

An Executive Q&A with Barbara Dondiego, CEO of AVOXI, on AI Customer Experience and why voice infrastructure is becoming more strategic in the AI era.

AI is changing the cyber threat environment and CX teams are feeling it first. In this CX Today roundtable, host Nicole Willing is joined by Miguel Fornes, Information Security Manager at Surfshark, Randy Layman, CTO at AVOXI, and Ron Zayas, CEO at Ironwall by Incogni, to unpack what AI-accelerated threats mean for contact center security, authentication, and customer trust.

Always‑on customer experience promises frictionless engagement at any moment, on any channel. But that promise rests on the fragile assumption that the business always knows who the customer is.

In this CX Today interview, host Nicole Willing speaks with Barbara Dondiego, CEO of AVOXI, about how voice AI and the shift to virtual, software-based voice infrastructure are transforming contact centers.