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News & Press Releases

May 1, 2017

AVOXI Customers Gain Call Queuing Functionality and More with Additions to Cloud PBX Platform

“Our flagship product, AVOXI Core, continues its evolution as a comprehensive cloud PBX platform with the latest round of functionality and features,” stated AVOXI CEO, David Wise.

Atlanta, Georgia, USA—AVOXI, a leading provider of Communications as a Service (CaaS) solutions in the international market, announce major updates to AVOXI Core, its cloud PBX solution. Foremost, are the additions of call queuing functionality, SIP trunk provisioning, and virtual attendant (IVR) self-management.

“The additional functionality accessible through AVOXI’s Online Portal provides customers more tools and features to manage business communications,” said David Wise, CEO of AVOXI. “Our development team understands the customer view and works to keep the interface simple to navigate and understand while presenting features based on customers’ requests for what they need.”

The latest updates to the AVOXI Online Portal released on April 30, 2017 include major updates such as call queuing functionality along with other improvements such as upgrades to the online bill payment process.

Features and Functions Updated

Call Queues: Adding Call Queues to the platform enables customers to leverage inbound call routing functions typically found in contact center software. The interface allows customers to select the desired plan and configure settings based on their specific requirements. For example, a travel agency using a U.K. international toll free number (ITFS) or local number (DID) for inbound calls can leverage its virtual attendant routing into call queues to handle 10, 20, or 30 concurrent calls.

Virtual Attendant: Updates to the Virtual Attendant (IVR) feature empower customers to setup their own virtual attendant and to add multiple levels of virtual attendant menus for complex routing.

SIP Trunks: Newly added SIP Trunk capabilities enable outbound calling to any destination around the world. Customers add a SIP trunk subscription based on the number of needed channels. Accessible through the portal, SIP trunking allows customers to easily integrate in-house PBX phone systems to the cloud.

Extensions Self-provisioning: Through the portal, customers can now quickly add extensions and provision those extensions according to their requirements. This feature lets customers expand their Voice over Internet Protocol (VoIP) phone system based on their business growth.

Other updates include enhancements for call parking, feature configuration, support access and knowledge base, along with navigation updates and the addition of a walk-through assistant.

For information about the AVOXI Cloud PBX Online Portal, request a demo.