AVOXI’s virtual IVR gives your callers a menu of options so they can route themselves to the correct department. AVOXI’s VoIP IVR system saves your team’s time, lowers business costs, and leads to better customer satisfaction rates.
Try AVOXI’s Virtual IVR Risk-Free
IVR system software (Interactive Voice Response) allows you to manage your voice menus and call flows from an intuitive online interface. Managed in the cloud, AVOXI's virtual IVR solution lets you create multi level IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. Manage your cloud IVR, call recordings, call logs and much more from one online interface. Activate a phone number from any of AVOXI’s 170+ available countries and try the top VoIP IVR system today!
Save Time for Agents and Callers with IVR Routing
Give your callers a better experience by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with a well-organized IVR system.
Personalize Your Customer Experience
Create an unlimited number of customized greetings and menus within your IVR system to deliver a more personalized customer experience with effective call routing.
Affordable International IVR Coverage
AVOXI includes VoIP IVR features with every phone number you purchase. Available in 170+ countries, no other IVR service provider gives you the coverage that AVOXI does!
Setting Up Your VoIP IVR is Easy and Affordable
Our virtual IVR system is simple to set up and comes with any IVR number plan at no extra cost:
- Unlimited Menus: Set up as many IVR menus as your business needs, with options to route to users, numbers, groups, queues, or other IVRs.
- International IVR: Use your IVR internationally to route your inbound phone calls to anywhere in the world.
- Personalized Greetings: Setup VoIP IVR with custom greetings that suits your business and directs callers based on their needs.
- Custom Routing: Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
- Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call metrics (only available after purchasing user licenses).
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Common Questions About Virtual IVR
A VoIP IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or agent that best suits their needs.
VoIP IVR is included with the purchase of any virtual phone number from AVOXI! You only pay for your phone numbers and users. Phone number pricing depends on the type of phone number you choose and how much call volume you expect.
Yes, our VoIP IVR allows you to customize your menus, call flows, and much more from your online interface.
When you buy an IVR number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your virtual IVR's call routing rules and menu options instantly.
Still Have Questions About VoIP IVR?
We are here to help! Get a demo or try a free trial to see what our virtual IVR can do for you.