Cloud Contact Center Software (CCaaS) – Best Contact Center Platform for Global Business & Call Centers
A Flexible Platform Built for Voice-First Contact Centers
AVOXI Contact Center delivers the reliable global coverage, easy-to-use tools, and seamless integrations you need to simplify operations and deliver exceptional customer experiences.
Trusted by the World’s Leading Enterprises
Why Choose AVOXI Contact Center
Extensive voice coverage, a user-friendly software platform, and pre-built integrations
make it easy to get started.
Best-in-Class Global Voice Coverage
Connect your customers and teams across 150+ countries with industry-leading call quality and 7 number types.
Intuitive Call Routing & Management
Configure, track, and optimize call flows across your operations with user-friendly tools that put you in control.
Seamless CRM & AI Integrations
Easily connect your business tools for efficient agent and customer experiences. Quickly deploy AI apps.
Analytics & Real-Time Insights
Track voice performance, agent activity, and customer engagement with advanced reporting tools.
Voice-Centric CCaaS
Built for Call Centers Who Rely on International Voice
Explore what AVOXI Contact Center has to offer.
Global Voice Coverage You Can Count On
Stay connected, wherever your teams and customers are.
- Coverage in 150+ countries with 7 inbound & outbound number types
- Two-way local voice with trusted caller ID in 100+ countries
- Industry-leading call quality and proactive number testing
Intuitive Call Orchestration & Journey Management
Optimize call flows and deliver seamless customer experiences with ease.
- Click-to-configure Flow Builder for easy routing
- Conditional and data-driven routing options
- Full call journey tracking to spot routing gaps or coaching opportunities
Convenient Integrations for a Seamless Experience
Easily connect the tools your teams and customers already rely on.
- Cloud-based SIP connections to AI applications
- CRM and workforce management integrations via API
- Automatic data sync between AVOXI Contact Center and your CRM
Deep Analytics & Agent Performance Insights
Gain real-time visibility to drive better performance and customer satisfaction.
- Live dashboards with monitoring, whisper, and barge capabilities
- Agent and team reporting on key metrics like talk time and call outcomes
- Voice analytics to track number performance and customer engagement by region
Intuitive & Flexible User Interface
Get your contact center up and running quickly - with the flexibility to scale as your needs evolve.
- Self-service software setup with pilot options
- Fast onboarding and intuitive tools for distributed agents
- Ongoing support from AVOXI voice and contact center experts
Additional Contact Center Features
Experience a suite of features designed to help you optimize CX and gain efficiency.
Agent Analytics
Run activity reports on key metrics like total calls, average talk time, and call outcomes - by team or agent.
Voice Analytics
Gain visibility into voice channel traffic, understand customer engagement by region, test numbers, and monitor call quality.
Flow Builder
Direct call traffic to the right destinations and reduce time spent building and managing even the most complex call flows.
Call Journey Tracking
Track the full call journey to uncover routing issues, queue insights, and agent performance gaps.
Integrations Marketplace
Integrate the channels and contact center automation tools you need, including CRM and service desk tools - with just a few clicks.
Call Queues & Queue Callback
Streamline call queues, get the calls to the right agent and reduce customer wait times with queue callback.
Call Monitoring & Live Dashboard
Monitor real-time interactions to proactively improve agent performance and customer experience.
Webphone & Mobile App
Handle inbound and outbound calls globally and manage communications from anywhere with iOS and Android apps.
CCaaS Pricing
Find Your Plan — Everything You Need to Run a High-Performing Contact Center
Scale your global operations with a flexible plan designed to empower agents and provide managers with deep, real-time operational insights.
Looking for AVOXI Contact Center Software Pricing and Packaging?
- Comprehensive feature set for agents to connect and converse with customers
- Tools for managers to monitor and optimize call center outcomes
- Easily integrates with all of your contact center apps - CRM, helpdesk, chat and more!
Additional Resources
Learn more about taking the first steps towards a simpler, more powerful global voice strategy.
Managing Voice Across UCaaS and CCaaS Platforms: A Complete Guide for Enterprise IT Leaders
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
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