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Top 3 Australia Toll Free Number Providers

Australia Toll Free Number Providers

For over 17 years, AVOXI remains a leading provider of Australia 1800 numbers and VoIP number services around the world. If you wish to set up an Australian toll free number, you quickly realize that finding the right 1800 number provider for your business needs takes some research. In this article, we compare our services two popular Australian toll free number providers: Optus and Alltel.

What Is an Australia 1800 Number?

Australia 1800 numbers, known as toll free or “free call” numbers, are national inbound numbers with no geographical limitations. Calls made to an Australia toll free number from any fixed landline phone are free for the caller, while calls from mobile phones are subject to carrier charges. Australia 1800 numbers project a professional image and provide a free and convenient way for callers to connect with a business.

Australia 1800 Number Providers: A Comparison

While there are many Australian toll free number providers, our comparison looks at AVOXI’s services with two popular provider alternatives that have competitive offerings: Optus and Alltel. In our comparison, we focus on:

  • Cost of service
  • Included features
  • Add-on pricing

Optus Pty Limited

Optus Pty Limited, the second largest telecommunications company in Australia, owns and operates its own network infrastructure. They offer a variety of products and services including fixed/mobile phone service, Internet, cable, leased lines and data transmission.

Optus: Australia Toll Free Number Pricing

Optus offers two plans for clients to choose from:

  • Standard Package: The Standard Package pricing is $27.50 AUD ($20.68 USD) per month. Per-minute call charges are $0.132 AUD ($0.099 USD) from fixed lines and $0.165 AUD ($0.12 USD) from mobile devices.
  • Advanced Package: The Advanced Package includes more features and pricing is $165.00 AUD ($123.77 USD) per month. Per-minute call charges with the Advanced Package are not advertised online.

Optus does not charge a setup fee for Australia 1800 numbers.

Australia Toll Free Number Provider - Optus

What’s Included with an Australia 1800 Number from Optus?

Optus includes a variety of VoIP business features with their Australia 1800 number packages. The Standard Package includes:

  • Call Forwarding
  • Time of Day Routing
  • Geographic Routing – State Level Only
  • Voicemail
  • Call Handling
  • Dial-by-Name Directory

In addition to the Standard Package features, the Advanced Package includes:

  • Geographic Routing – Area Code, Exchange, and Mobile Level
  • Call Access / Call Barring

Alltel Pty Limited

Alltel Pty Ltd provides business communications solutions for small to medium-sized companies in Australia. The provider specializes in inbound number services and data communication solutions.

Alltel: Australia Toll Free Number Pricing

Alltel offers three broad Australia 1800 number packages, including:

Micro

  • $14.00 AUD ($10.44 AUD) per month
  • $19 AUD ($14.17 USD) setup fee
  • Fixed Line Calls: $0.107 AUD ($0.08 USD)
  • Mobile Calls: $0.167 AUD ($0.12 USD)

Starter

  • $19.00 AUD ($14.17 USD) per month
  • $19 AUD (14.17 USD) setup fee
  • Fixed Line Calls: $0.097 AUD ($0.072 USD)
  • Mobile Calls: $0.107 AUD ($0.08 USD)

Grow

  • $29.00 AUD ($21.62 USD)per month
  • $19 AUD ($14.17 USD)setup fee
  • Fixed Line Calls:$0.057 AUD ($0.042 USD)
  • Mobile Calls:$0.067 AUD ($0.05 USD)

Advance

  • $29.00 AUD ($21.62 USD) per month
  • $50 AUD ($37.26 USD) setup fee
  • Fixed Line Calls: $0.097 AUD ($0.072 USD)
  • Mobile Calls: $0.107 AUD ($0.08 USD)

The Micro, Starter and Grow plans require you to “choose your number” from one of four price buckets. Some numbers do not require an additional setup fee, while others range between $49 and $99 AUD ($36.51 to $73.77 USD). There is no minimum contract term, but cancellation fees apply if you choose to end your service before 12 months. Most business features include additional subscription fees.

Australia Toll Free Number Provider - Alltel

What’s Included with an Australia 1800 Number from Alltel?

Toll free Australia numbers from Alltel come with some basic business features, including:

  • Time of Day Routing
  • Geographic Call Routing – State Based
  • Voicemail
  • Call Handling
  • Call Barring

The Advanced Plan includes a business intro or IVR service, as well as voice2email, call recording, and access to an online portal to manage your number. Alltel charges for select add-on features such as:

Region-Based Call Routing

  • $29 AUD ($21.61 USD) per month
  • $49 AUD (36.51 USD) setup fee

Area-Based Call Routing

  • $49 AUD ($36.51 USD)per month
  • $79 AUD ($58.87 USD)  setup fee

Exchange-Based Call Routing

  • $79 AUD ($58.87 USD) per month
  • $149 AUD ($111.03 USD) setup fee

Postcode Prompting

  • $99 AUD ($73.77 USD) per month
  • $199 AUD ($148.29 USD) setup fee

Postcode Prompting with Call Recording

  • $109 AUD ($81.23 USD) per month
  • $248 AUD ($184.81 USD) setup fee

Business Intro

  • $10 AUD ($7.50 USD) per month
  • $49 AUD ($36.51 USD) setup fee
  • Professional greeting: $40 - $200 AUD ($29.81 - $149 USD) setup fee

IVR (15 menu options)

  • $10 AUD ($7.50 USD) per month
  • $99 AUD ($73.77 USD) setup fee
  • 1-3 additional sub-menus: $15 AUD ($11.18 USD) per month
  • 1-3 additional sub-menus: $30 AUD ($22.36 USD) setup fee
  • Professional greeting: $49 - $200 AUD ($36.51 - $149 USD) setup fee

AVOXI

AVOXI is a cloud-based communications provider servicing call centers and businesses around the world. AVOXI’s cloud solutions include call center software, VoIP phone systems for business, and virtual number service in over 120 countries. AVOXI maintains business locations and data centers all over the world.

AVOXI: Australia Toll Free Number Pricing

AVOXI offers Australia toll free number packages based on your expected call volume, as outlined below:

Classic

  • $7.99 USD per month
  • Minutes Included: Pay-as-You-Go ($0.078 USD per minute)

Basic

  • $12.49 USD per month
  • Minutes Included: 168 ($0.069 USD per additional minute)

Connect

  • $31.49 USD per month
  • Minutes Included: 520 ($0.063 USD per additional minute)

Standard

  • $52.99 USD per month
  • Minutes Included: 1,048 ($0.058 USD per additional minute)

Advanced

  • $79.99 USD per month
  • Minutes Included: 1,900 ($0.052 USD per additional minute)

Premium

  • $106.99 USD per month
  • Minutes Included: 3,058 ($0.048 USD per additional minute)

As you can see, rates per minute are significantly lower with any of AVOXI’s packages. Even if you exceed the call volume covered in your plan, the price of additional calls is still less expensive than the standard usage charges from Alltel and Optus. In addition, note that AVOXI does not charge a higher rate for mobile calls made to your Australia 1800 number. If you expect high call volumes exceeding the Premium plan, contact an AVOXI specialist for custom plans with even lower per minute pricing.

Australia Toll Free Provider - AVOXI Pricing

What’s Included with an Australia 1800 Number from AVOXI?

All virtual phone number packages from AVOXI include 40+ VoIP business features, including:

  • Worldwide Call Forwarding
  • Time of Day Routing
  • Call Recording (2 weeks)
  • IVR / Auto Attendant
  • Call Groups / Call Handling
  • Find Me/Follow Me
  • Voicemail to Email
  • Fax to Email
  • Call Barring
  • Call Screening
  • Dial-by-Name Directory
  • Custom Caller ID
  • User Portal / Online Mobile Interface

Add-on features like hosted call recording are available in select packages or offered with a custom quote.

Which Australia Toll Free Number Provider Is Right for You?

When deciding which toll-free number provider best suits your business needs, consider these questions:

  • Which service provides the VoIP features you need?
  • Are those features included with your service or do they have add-on fees?
  • Does the provider allow you to test call quality before purchasing?
  • Which plan offers the most competitive call rates?

In this comparison, we reviewed the different pricing packages and features offered by each provider. Use this guide to aid you in your purchasing process. Taking the time to identify the right provider for the services your business needs helps set you up for success.

Learn More About Local and International Phone Numbers in Australia

Australia’s dynamic, open economy makes the country a popular place for business. In addition to Australia toll free numbers, popular services from AVOXI include:

Interested in buying an Australia 1800 number from AVOXI?

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