Best Call Monitoring Providers for Call Centers 2020
Looking for the best call monitoring providers? We just made your search easier by gathering a list of the most popular call monitoring providers. Each company on this list has been in the business for a meaningful period of time and can handle a wide range of business communication needs.
Sure, we’re confident that AVOXI’s call monitoring capabilities through AVOXI Genius deliver an exceptional value and the most competitive rates. But, we also know there are plenty of good options out there and we want you to make a well-informed decision when choosing your call monitoring provider.
Call monitoring software is typically found within contact center software, so we’ll go over a few call center software providers that include call monitoring and other helpful features.
This article will cover the following information and providers:
8x8
8x8 is a cloud software solution company that offers business phone systems, contact center services, and hardware to businesses of all sizes. It has several plan options offered to both small businesses and enterprises that need call monitoring capabilities. Plans features vary from simple to highly advanced, making 8x8 a well-rounded option for many businesses.
Recommended For: Contact centers that need many advanced features and also want the option to purchase hardware.
Dixa
Dixa is a contact center solution run through the browser. Outside of call monitoring over the phone, Dixa also includes live chat, chat routing, and chat analytics for contact centers that want to be able to easily monitor chats as well as phone calls. Both Pro and Enterprise plans include call monitoring features, with the enterprise plan including a few more advanced features.
Recommended For: Contact centers that need both phone and chat monitoring and analytics.
Zendesk Talk
ZenDesk Talk is a cloud-based call center software that is integrated in ZenDesk Support, a software that gives support agents a help desk interface to manage customer interactions. In order to have access to Talk, customers must have a Support as well. While having the two systems can become pricey if you need more features, ZenDesk offers a truly comprehensive customer support system with a load of features. Features and pricing are highlighted in the dropdown menus below.
Recommended For: High volume customer service teams that want many advanced call center features
Which Call Monitoring Software is Right For You?
As you weigh your options for a call recording provider, we hope this list proved useful to you. If you didn’t find what you were looking for, send us feedback and let us know how we can improve the information! And be sure to check back with us regularly as we add new providers to this post and create new articles about providers, systems, and features.
How AVOXI Can Help
If you're interested in implementing a call monitoring software, take a moment to check out ours! Our Cloud Contact Center software allows you to have all the call quality monitoring capabilities you need and more at $24.99 per user. Click the buttons below to learn more!
