How Does Cloud Unified Communications Differ from VoIP?

Cloud unified communications is a full platform that combines VoIP calling with video meetings, messaging, and collaboration tools, all managed in the cloud. VoIP on its own just replaces traditional phone lines with internet-based calling. When you choose cloud unified communications, you're standardizing voice, video, and messaging under one provider instead of managing separate tools.

What Are the Security Risks of Cloud Unified Communications?

The main security risks are unauthorized access to calls and messages, exposure of recordings or transcripts in a breach, and outages from targeted attacks on provider infrastructure. You also face compliance risk if data crosses borders without controls. You reduce these risks by choosing platforms with strong encryption, MFA, audited certifications, clear data residency options, and documented incident response processes.

What's the Difference Between UCaaS and CCaaS?

UCaaS focuses on internal communication—your employees using voice, video, and messaging to collaborate. CCaaS is designed for customer-facing interactions, with tools like queues, IVR, screen pop, and performance dashboards. Many enterprises run both: UCaaS for day-to-day teamwork and CCaaS for contact centers. Increasingly, vendors offer integrated UCaaS and CCaaS, and AVOXI supports both with global voice connectivity underneath.

Contact Center Archives | Page 15 of 32

6 Tips for Managing Your International Remote Workforce

By Katharine Fear |

6 Tips for Managing Your International Remote Workforce Managing a remote workforce with employees around the world is a learning experience for most. With many call center agents working from home, business leaders need supporting VoIP tools to help them manage their teams effectively. Read on to learn more about actionable tips you can implement…

6 Best Cloud Unified Communications Providers (2026)

By Thomas Moore |

6 Best Cloud Unified Communications Providers (2026) Cloud unified communications is now the default way for global enterprises to run voice, video, and collaboration. If you own telecom or voice strategy, you’re under pressure to support distributed teams, integrate with core communication systems, and keep call quality high in every region. The cloud unified communications…

What Is Hosted VoIP? Everything You Need to Know (2026)

By Thomas Moore |

Blue background with white clouds and white AVOXI text

What Is Hosted VoIP? Everything You Need to Know (2026) Managing global communications while maintaining call quality and controlling costs can feel like an impossible balancing act. As your business expands internationally, you need a reliable phone service that scales with you—without the headaches of traditional phone hardware. That’s where hosted Voice over Internet Protocol…

BYOC & BYOD: Cloud Trends Fueling Your Contact Center

By Katharine Fear |

BYOC & BYOD: Cloud Trends Fueling Your Contact Center BYOC and BYOD are two trends transforming the contact center industry, especially when it comes to remote employees. Learn why these policies are being rapidly deployed, and how they can benefit your contact center teams working from home. Companies are leaning into “BYO” policies to support…

The 12 Best Call Center Tools for 2026, Ranked & Compared

By Thomas Moore |

The 12 Best Call Center Tools for 2026, Ranked & Compared Running a call center today requires more than just answering phones. It also includes delivering seamless customer experiences, managing fluctuating call volumes, and integrating with the right business systems to keep everything running smoothly. With remote work, rising customer expectations, and the need for…

Senior Product Writer

By Mike Kaplan |

ATLANTA, GA Senior Product Writer Location: Atlanta The AVOXI team is building products that make business communications simple and smart. We are re-imagining how teams communicate and engage with their customers. We are obsessive about customer happiness. We work together as thinkers, builders, problem-solvers and basically everyday heroes to build products that we are all…

Senior Product Manager

By Mike Kaplan |

GEORGIA | SOUTH CAROLINA | REMOTE Senior Product Manager The AVOXI team is building products that make business communications faster, simpler and smarter. We are re-imagining how teams communicate and engage with their customers. We are obsessive about customer happiness. We work together as thinkers, builders, problem-solvers and doers to build products that we are…

Leveraging Cloud Communications for Your Software Company’s SAM Process

By Katharine Fear |

Leveraging Cloud Communications for Your Software Company’s SAM Process Software and tech companies require reliable communications to interact with customers. But, that same technology can support other areas of your business. Namely, your IT software asset management process. See how it can help lower costs, boost efficiency, and more below. Organizational agility is critical in…

Using Contact Center Automation—Our Guide (2026)

By Thomas Moore |

Using Contact Center Automation—Our Guide (2026) The days of long hold times, frustrated customers, and overworked agents are fading fast. Enterprise contact center solutions use automation to transform how businesses handle customer interactions by streamlining workflows and improving service efficiency. An estimated 21% of contact center leaders are already investing in AI and automation tools…

Payroll & Benefits Coordinator

By Mike Kaplan |

Payroll & Benefits Coordinator Atlanta Position Summary: AVOXI is seeking a Payroll & Benefits Coordinator who will strive to ensure the timeliness and accuracy of our payroll and benefits programs. Primary Duties and Responsibilities: Semi-monthly payroll processing with a very high level of accuracy Benefits enrollment maintenance and problem resolution Onboarding / Offboarding Auditing monthly…