You’ve just purchased a Toll Free number. But do you own it? For a company, ownership of your Toll Free number is extremely important. If you one day decide to switch providers or services, it’s essential that your company be able to keep your number. After all, it’s the phone number you advertise to your customers. In this article, we’ll explain the ownership of your Toll Free number and situations you may encounter with providers that could put your number in jeopardy.
Who owns your Toll Free number?
As we’ll explain farther down, there are a number of scenarios you may encounter when investigating the ownership of your Toll Free number. However, as a company, there are a few things you can do to ensure that you won’t run into these situations.
First, make sure you are working with a reputable company. Some providers offer contracts with tons of fine print. These purchasing agreements should be approached with caution. Thoroughly read through all contracts.
You should also spend time researching your potential provider. Are they a responsible company? For your US Toll Free numbers, find a reputable and respectful RespOrg to work with.
If you’re already working with a provider, don’t be afraid to ask them about the ownership of your number. The more you understand and know about your Toll Free number, the better.
Scenarios to watch out for
Some low-level providers will convince customers to RepOrg their Toll Free numbers over to them. After doing this, the provider will hold the number hostage and essentially, not let them leave their company for another provider.
Other companies may claim that they aren’t holding Toll Free numbers but in reality, they may own all their customers’ numbers. This makes it harder to take your business and phone number elsewhere.
Other shady tricks are often seen in the Toll Free market. Companies might transfer ownership of your number without your knowledge and even hold numbers hostage and use this advantage to force you into a more expensive service.
Moral of the story? Do your research. What may seem like a good deal and a great company may in fact be the opposite. Reputable companies will have no issues sharing information about your number with you. Ownership of your Toll Free number is essential to keeping communication open with your customers. So make sure you’re doing everything in your power to make responsible decisions.