South Africa Call Centre Software Solutions

The most flexible and affordable cloud-based contact centre solutions in South Africa. Setting up virtual call centre software in South Africa does not have to be difficult or expensive. Schedule a demo or activate your free trial of the AVOXI Genius® Virtual Call Centre and try South Africa's top cloud contact centre system risk-free.

South Africa Contact Centre Software Solutions

South African contact centre solutions help you deliver a better customer experience, increase sales team efficiency, and manage your call center workforce from anywhere. Whether you need to manage one team, multiple offices, or remote employees, our hosted contact centre system includes the outbound and inbound call centre software features you need to manage your company’s calls from anywhere in the world. Setting up a virtual call centre in South Africa is quick, easy, and amazingly affordable. Schedule a demo or start your free trial today and see why we are South Africa's top cloud contact centre software solution!

Schedule a demo and enjoy a free trial to see why we are the top cloud-based call centre provider in South Africa today!

south africa cloud contact centre

Get More Virtual Call Centre Features for Less Cost

Along with amazingly affordable telephony rates, AVOXI provides advanced virtual call centre plans at a better price than any of the other top cloud contact centre providers in South Africa. There are no setup fees or long-term contracts required.

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Set Up a Hosted Contact Centre Phone System in Minutes

The AVOXI Genius Cloud Phone System can be launched in a matter of minutes! Configuring your cloud call management software is quick and easy. Schedule a demo or a free trial and additional training can be scheduled right away.

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Manage Your Cloud-Based Contact Centre from Anywhere

AVOXI Genius includes live call monitoring, call recording, call scoring, call routing, advanced analytics and many more call center management features. Access your contact center management software from anywhere with an internet connection.

Expect the Best from Your South Africa Cloud Contact Centre Solutions

The AVOXI Genius® Cloud Contact Centre is a web-based call centre phone system built on the Google Cloud Platform and backed by one of the world’s largest VoIP telephony networks. Companies that choose AVOXI can expect the most from their South Africa cloud contact centre solution.

Easily Manage an Inbound Call Centre in South Africa

  • Instantly add new phone lines in South Africa and 160+ other countries at the best pricing available or get paid to port your existing numbers
  • Upload custom virtual attendant prompts and create as many multi-level IVR menus as your call flow requires
  • Configure automatic call routing rules like time and skills-based routing so your callers reach the right agent every time
  • Route calls to multiple desktops, landlines or mobile devices anywhere with designated hunt groups and call queues
  • Monitor your inbound call center KPIs and use drill-down functionality in your Advanced Analytics Dashboards to gain additional insights
  • Reduce call costs and move towards omnichannel with call centre SMS, available with virtual numbers from a growing list of regions

south african cloud contact centre softwareSouth Africa Call Management Software Built for Global Communication

  • Project a local presence worldwide with custom caller ID features
  • Make outbound calls to any global destination from your web-based softphone and enjoy amazingly affordable termination rates
  • Handle as many simultaneous inbound and outbound calls as required on each number with unlimited concurrent calling
  • Use Click-to-Dial easily dial out to contacts from lists in a spreadsheet, Helpdesk, or CRM platform
  • Provision unlimited call centre SIP trunk channels to take advantage of your legacy phone systems
  • Monitor your outbound call center KPIs and use drill-down functionality in your Advanced Analytics Dashboards to measure agent productivity

Why Trust AVOXI as Your Hosted Call Center Solution in South Africa

There's a reason that so many companies trust AVOXI as their cloud contact center solution in South Africa and around the world:

  • Combine your South African Cloud Contact Centre Solution with your Business Phone Service
  • Enjoy the best VoIP call rates with virtual numbers in 160+ countries
  • Earn $25 - $1,000 in credit for every number you transfer to AVOXI's network
  • Global VoIP infrastructure ensures amazing call quality no matter where you are 
  • 24/7 live support from our in-house team of experts means your business always covered when it counts
  • There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!

Call Centre Software Pricing in South Africa

Reviews from Our Customers

How AVOXI Reduces Your Virtual Call Center Costs

Lower Your Cost Per User

Not only is a cloud-based call center phone system more affordable than an on-premise phone system, the AVOXI Genius Contact and Enterprise plans give you the same features that other contact center software providers at 25% - 50% less cost per user! Right now, new customers can try the advanced features included in our Enterprise plan at the lowest rates we'll ever offer.

Reduce Your Call Rates

Our company has nearly 20 years of experience in delivering the best telephony service at the most affordable rates. Most call center software providers buy their numbers from providers like us before marking up the price and selling them to you. Choosing AVOXI helps you get the most competitive VoIP call rates around the world.

Get Paid to Port Your Existing Numbers

AVOXI will pay you to transfer your phone numbers to our reliable VoIP telephony network. Simply show us an invoice showing your current monthly call charges and we'll match the amount as a credit applied to your account!

Set Up a Cloud Contact Center with No Setup Costs, Contracts, or Hidden Fees

Most virtual call center providers will charge setup fees, add-on costs for basic features, and other hidden fees. At AVOXI, there are no setup fees and no minimum contracts. Try any AVOXI Genius Cloud Contact Center plan completely risk-free.

Why So Many Contact Centres Choose AVOXI

There's a reason that thousands of companies choose AVOXI as their contact center solution in South Africa and around the world. No matter where you do business, you can expect the most effective, affordable cloud-based call center solutions for business.

Affordable Pricing Plans

Get simple pricing without the hidden fees charged by most cloud call management systems. No setup fees or contracts, just amazingly affordable call centre software plans.

Reduced Call Costs

As a Tier 1 carrier, AVOXI provides your voice services at a fraction of the cost of most call center solutions. Choosing AVOXI can save your contact center up to 50% on call rates alone.


Manage VoIP call center from anywhere you have an internet connection. Instantly add users or phone numbers, edit your account settings, call routing rules, and more.

Dedicated Support

We don't outsource our support, so you'll get access to our in-house team of experts 24/7 and a dedicated account manager focused on your specific business needs. 

Global Coverage

With virtual phone numbers available in 160+ countries, nobody offers better global coverage than AVOXI. Activate toll free, national, and local VoIP phone numbers instantly.

Amazing Call Quality

We've spent nearly 20 years building the global infrastructure expected of a Tier 1 carrier. Over 99% of calls receive MOS scores above the global standard for "excellent" voice quality.

Common Questions About South Africa Contact Centre Solutions

Yes! Every virtual phone number from AVOXI includes standard call management system features like call forwarding, call recording, basic IVR, and more. More advanced features like call center IVR, call monitoring, call queuing, etc. are available when you set up a South Africa virtual call centre plan.

With AVOXI, you can set up cloud contact center software for South Africa within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less. 

No, our South Africa call centre solutions are entirely cloud-based, which means all you need to get started is a stable internet connection (150 kbps per simultaneous call recommended).

With AVOXI, 24/7 phone support is available to every cloud contact centre customer.

Yes, the AVOXI Genius cloud contact centre works great for anyone with has a stable internet connection, including remote employees.

In addition to providing the best contact centre software solutions in South Africa, popular services from AVOXI include SIP trunking and virtual phone numbers in 160+ countries.

Learn More About Setting Up a Cloud-Based Call Centre in South Africa

To schedule a demo, set up a free trial, or request custom pricing for your South Africa call centre software solution, simply submit the short contact form and an AVOXI expert will respond shortly!