South Africa's Leading Cloud
Call Centre
- Deploy your cloud-based call centre software in minutes.
- Integrate with your CRM, helpdesk, and other business apps.
- Manage numbers, call routes, agents, and more from an intuitive, web-based interface.
- Bring your own carrier or instantly assign numbers from 170+ countries
- No contracts or setup fees, request a free trial today!
Trusted by Over 7,000 Global Brands
Everything You Need in One Call Centre Platform
AVOXI's global voice, messaging, and contact centre solutions deliver what you need to drive revenue, cut costs, and improve customer satisfaction. Our intuitive hosted phone system with call routing makes resolving customer calls a breeze. Easily customize your routing rules for your capacity, availability, and skills.
Call Management & Routing
Customize as many IVR menus and conditional auto-call distribution rules as your PBX requires. Take advantage of call queueing, automatic callback, advanced analytics, and many more call centre features included at no extra cost.
Provide Top-Tier Customer Experiences
Leverage intelligent routing, queue callback, and integrations to drive customers to the best agent for their needs, increase first call resolution, and improve overall customer satisfaction.
Premier Global Voice
With AVOXI's access to virtual numbers in 170+ countries, you get the most expansive and reliable telephony solutions on the market. Get virtual phone numbers online and take advantage of BYOC and free number porting.
What Our Customers Are Saying
"Easy to use, great customer support, and reasonable pricing
that can be customized according to usage."
Patricia Neo | Hyatt Corp.
"In comparison to other similar services existing on the market
AVOXI definitely makes a difference on every level."
Capucine Golicheff | BNP Paribas
"AVOXI makes it easy to add/remove user licenses, easy to set up call routing,
virtual attendants and is very scalable without the need for large capital investments."
Andy Dao | Crown Worldwide
"AVOXI support and sales agents always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off 'silly' questions and don't bother to address each question or query raised."
Wey Jing Ho | World Link Communications
What Our Customers Are Saying
"Easy to use, great customer support, and reasonable pricing
that can be customized according to usage."
Patricia Neo | Hyatt Corp.
"In comparison to other similar services existing on the market
AVOXI definitely makes a difference on every level."
Capucine Golicheff | BNP Paribas
"AVOXI makes it easy to add/remove user licenses, easy to set up call routing,
virtual attendants and is very scalable without the need for large capital investments."
Andy Dao | Crown Worldwide
"AVOXI support and sales agents always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off 'silly' questions and don't bother to address each question or query raised."
Wey Jing Ho | World Link Communications
Keep a Pulse on Call Centre Performance
Call centre leaders are constantly challenged to drive efficiency and improve the customer experience. AVOXI makes it easy to stay on top of service quality, keep agents engaged and productive, and see what’s working in real-time. Gain insight into average handle time, first contact resolution, queue time, and other important metrics.
Refine the Conversation
Ensure your customers are getting the best experience with call monitoring. Participate in live customer calls to analyze customer service interactions and provide coaching to employees when they need it most - on the spot. Within one hosted platform, coach your sales and support teams in real-time using monitor, whisper or barge functionality.
Improve Efficiency with Call Centre Performance Reporting
Measure KPIs and track trends with live and historical reporting for inbound and outbound agent performance. Shared and scheduled reporting features allow you to automatically share insights with other stakeholders around your organization.
Monitor Service Level Metrics
With service-level metrics, measure not just what your team is doing and how they are performing. Benchmark your call centre performance against your business's service level agreement to ensure you meet and exceed customer expectations.
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Learn 9 simple ways to cut your call centre costs today without hurting performance with our free guide. |
Don’t Just Take Our Word For It
See how AVOXI is supporting thousands of businesses in South Africa and abroad, fueling their global communications and driving a one-of-a-kind customer experience.
Enterprise-Grade Communications You Can Rely On
With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive, reliable, and affordable telephony solutions on the market.
Global Coverage
170+ hard to reach countries and growing
Worldwide Reliability
50 Tier 1 carriers with local interconnects
Call Quality
4.2 average global MOS
Quick Setup
Instantly deploy voice, messaging and call centre software in minutes
Follow the Sun Support
24/7 enterprise-grade support
Enterprise-Grade Communications You Can Rely On
With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries, AVOXI delivers the most expansive and reliable voice solutions on the market.
Global Coverage
170+ hard to reach countries and growing
Worldwide Reliability
50 Tier 1 carriers with local interconnects
Call Quality
4.2 average global MOS
Quick Setup
Instantly deploy voice, messaging and contact center in minutes
Follow the Sun Support
24/7 enterprise-grade support
South Africa Contact Centre FAQs
Contact centres in South Africa or that plan on doing business in South Africa are required to provide a verifiable corporate email address (example@avoxi.com) to take advantage of the free trial.
All Free Trial accounts include 3 x Enterprise License and a complimentary $15 credit that can be used to purchase local or toll free phone numbers of your choice (subject to approval).
Absolutely. AVOXI is more than simple call centre software - we're South Africa's top choice for international voice! Instantly configure local DID and toll free numbers in South Africa. Our global voice network includes phone number coverage in 170+ countries.
Yes, our platform is designed to give you complete control over your virtual contact centre. That includes intelligent call routing rules, users & permissions, call recording setting, and much more. Admins may also provision or remove phone numbers anytime.
With AVOXI, you can set up your South Africa cloud contact centre software within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less.
Yes, the AVOXI cloud contact centre works great for anyone with has a stable internet connection, including remote employees.
Modernize Your Communications With
Hosted Call Centre Software
Start your free trial, or speak with one of our team members today.
Modernize Your
Communications Today
Start your free trial, or speak with one of our team members today.