How Does Cloud Unified Communications Differ from VoIP?

Cloud unified communications is a full platform that combines VoIP calling with video meetings, messaging, and collaboration tools, all managed in the cloud. VoIP on its own just replaces traditional phone lines with internet-based calling. When you choose cloud unified communications, you're standardizing voice, video, and messaging under one provider instead of managing separate tools.

What Are the Security Risks of Cloud Unified Communications?

The main security risks are unauthorized access to calls and messages, exposure of recordings or transcripts in a breach, and outages from targeted attacks on provider infrastructure. You also face compliance risk if data crosses borders without controls. You reduce these risks by choosing platforms with strong encryption, MFA, audited certifications, clear data residency options, and documented incident response processes.

What's the Difference Between UCaaS and CCaaS?

UCaaS focuses on internal communication—your employees using voice, video, and messaging to collaborate. CCaaS is designed for customer-facing interactions, with tools like queues, IVR, screen pop, and performance dashboards. Many enterprises run both: UCaaS for day-to-day teamwork and CCaaS for contact centers. Increasingly, vendors offer integrated UCaaS and CCaaS, and AVOXI supports both with global voice connectivity underneath.

Blog Archives | Page 14 of 34

Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner

By Katharine Fear |

Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner Finding a cloud communications provider is kind of like dating. Knowing the right questions to ask can help you find the right match for your business. Below, we’ve identified five must-ask questions to narrow down your short-listed providers. CPaaS partner research is similar to…

How to Buy a Specific Phone Number for Your Business: Guide 2026

By Thomas Moore |

Blue background with white clouds and white AVOXI text

How to Buy a Specific Phone Number for Your Business: Guide 2026 Contents Add a header to begin generating the table of contents Buying a specific phone number is not simply a purchase decision—it’s also a regulatory and operational process. In most markets, numbers are licensed national resources governed by local telecom authorities, documentation rules,…

Call Center Optimization: A 2026 Framework for Enterprise Performance

By Thomas Moore |

Call Center Optimization: A 2026 Framework for Enterprise Performance Contents Add a header to begin generating the table of contents If you’re responsible for telecom or voice, you’ve probably been told to “optimize the call center” while you’re still fighting for clean audio, predictable routing, and consistent carrier behavior. It’s hard to move customer satisfaction…

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders

By Katharine Fear |

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders Keeping customers happy requires excellent customer service throughout their entire travel journey. Enabling skills-based and priority routing in your call center routing rules can help brands achieve better customer satisfaction scores, more productive agents, and guests that come back time and again. See…

Modern vs. Legacy Contact Centers: 9 Signs Your Call Center Phone System is Outdated

By Katharine Fear |

9 Signs Your Legacy Contact Center System Needs a Modern Update Missed calls, wasted time, and overspending are trademarks of traditional contact centers. Don’t get stuck with a legacy call center system in the modern era! Here are 9 signs your legacy platform needs a modern update. Legacy vs. Modern Contact Center Platforms Technology… We…

6 Tips for Managing Your International Remote Workforce

By Katharine Fear |

6 Tips for Managing Your International Remote Workforce Managing a remote workforce with employees around the world is a learning experience for most. With many call center agents working from home, business leaders need supporting VoIP tools to help them manage their teams effectively. Read on to learn more about actionable tips you can implement…

6 Best Cloud Unified Communications Providers (2026)

By Thomas Moore |

6 Best Cloud Unified Communications Providers (2026) Cloud unified communications is now the default way for global enterprises to run voice, video, and collaboration. If you own telecom or voice strategy, you’re under pressure to support distributed teams, integrate with core communication systems, and keep call quality high in every region. The cloud unified communications…

7 Reasons to Consolidate Your Business Phone Numbers

By Katharine Fear |

7 Reasons to Consolidate Your Business Phone Numbers It’s important to efficiently manage your business numbers and voice carriers. Don’t let manual resources get you sidetracked, simplify inventory tasks and unify your communications for the best customer experience with business phone number management software! Growth is a widely targeted objective for international businesses around the…

What Is Hosted VoIP? Everything You Need to Know (2026)

By Thomas Moore |

What Is Hosted VoIP? Everything You Need to Know (2026) Managing global communications while maintaining call quality and controlling costs can feel like an impossible balancing act. As your business expands internationally, you need a reliable phone service that scales with you—without the headaches of traditional phone hardware. That’s where hosted Voice over Internet Protocol…

BYOC & BYOD: Cloud Trends Fueling Your Contact Center

By Katharine Fear |

BYOC & BYOD: Cloud Trends Fueling Your Contact Center BYOC and BYOD are two trends transforming the contact center industry, especially when it comes to remote employees. Learn why these policies are being rapidly deployed, and how they can benefit your contact center teams working from home. Companies are leaning into “BYO” policies to support…