Glossary By Colby Branum | Glossary Find definitions for AVOXI related telecom terminology. # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z # A Auto Attendant Automatic Call Distribution (ACD) Average Handle Time Average Speed to Answer B Bring Your Own Carrier (BYOC) C Call Abandonment Call Monitoring Call Queue Call Routing Call Tracking Call Transcription Call Whisper Caller ID Click-to-Call Cloud Contact Center Cloud PBX Cloud Voice CNAM Computer Telephony Integration (CTI) D DID Number E F G H I Intelligent Call Routing (ICR) Interactive Voice Response (IVR) J Jitter K L Latency Letter of Authorization Local Presence Dialing M Mean Opinion Score N Net Promoter Score (NPS) Non-Geographic Phone Numbers O On-Premise Contact Center On-Premise PBX P Packet Loss PBX Porting PSTN Q R Round-Robin Routing S Session Border Controller (SBC) SIP Trunking Softphone T Time of Day Routing Toll Fraud Toll Free Phone Number U V Voice API Voice-to-Email VoIP W X Y Z
