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ATLANTA, June 25, 2026 — AVOXI, a global leader in cloud voice software for contact centers, announced today that TMC has named the AVOXI AI-Ready Cloud Voice Platform for Global Contact Centers a recipient of the 2026 Voice AI Technology Excellence Award, presented by CUSTOMER magazine.

The Voice AI Technology Excellence Awards recognize innovative solutions that leverage artificial intelligence to enhance voice interactions, improve customer engagement, and deliver measurable business outcomes.

As organizations increasingly deploy virtual agents, conversational IVRs, agent assist tools, and intelligent call analytics, many encounter a common challenge: Voice AI performance depends on the quality and reliability of the voice infrastructure behind it. AVOXI's software platform addresses this challenge by providing the global voice foundation enterprises need to support AI-powered customer experiences at scale.

Built for enterprise contact centers operating across multiple countries, carriers, and platforms, AVOXI combines market-leading global voice coverage, intelligent routing, low-latency connectivity, and operational visibility within a single cloud-based platform. The solution helps organizations improve call quality, simplify international deployments, accelerate Voice AI initiatives, and create more seamless transitions between AI systems and human agents.

"Voice AI is transforming customer engagement, but the success of those experiences depends on far more than the AI application itself," said Barbara Dondiego, CEO of AVOXI. "Organizations need voice infrastructure that can deliver consistent quality, reliability, and global reach. We're honored that CUSTOMER Magazine has recognized AVOXI's role in helping enterprises build the foundation required for successful Voice AI deployments."

A key differentiator of the AVOXI platform is its ability to bridge Voice AI with existing contact center environments. Through its API-friendly architecture and intelligent routing capabilities, organizations can connect AI solutions with contact center platforms, AI agents, and business systems while maintaining the performance and resiliency required for customer-facing interactions.

The platform also provides enterprise-grade operational assurance through global number testing, call quality monitoring, automated diagnostics, and performance benchmarking. These capabilities help organizations identify and resolve issues proactively, supporting consistent customer experiences as AI deployments scale.

“It gives me great pleasure to recognize AVOXI as a 2026 Voice AI Technology Excellence Award recipient,” said Rich Tehrani, CEO of TMC. “Our judges were thoroughly impressed not only by the strength and features of the product, but by AVOXI's commitment to delivering world-class customer experiences.”