News & Press Releases

September 27th, 2021

AVOXI’s TrueLocal™ Service Breaks Barriers in Asia-Pacific with Local
Caller ID in 20+ Cities

ATLANTA - September 27th, 2021 - AVOXI, a global Communications Platform as a Service (CPaaS), announced the expansion of their TrueLocal™ service throughout Asia-Pacific which now includes exclusive coverage in 20+ cities including Beijing, Jakarta, Manila, Bangkok and Singapore.

Business caller ID has been a long time pain point for enterprises trying to reach local markets in Asia-Pacific, as local voice connections are notoriously difficult to access for international companies. AVOXI TrueLocal™ now enables businesses to better connect with their customers across the APAC region

“We have an amazing team of telecom experts focused on building stronger relationships with local carriers around the world, and what they have been able to do in Asia is a testament to their years of hard work,” said David Wise, CEO at AVOXI. “Thanks to our longtime investment in Asia Pacific, we had a head start in some difficult markets. Over the last 12 months, we’ve been able to leverage that as a key differentiator between ourselves and other international players in Asia.”

TrueLocal™, a PSTN replacement that delivers reliable two-way calling with local caller ID, is backed by years of regional expertise and relationships with in-country providers to ensure that all calls are routed correctly without complex trunking and manual customer routing. Where other providers fall short, AVOXI offers customers with outbound caller ID to increase their local presence and improve customer engagement. 

Backed by global resources in Asia, Africa and the Americas, clients rely on AVOXI's software platform to handle all their call routing needs. Utilizing AVOXI SmartRoute, customers can now leverage a seamless path for both domestic and international voice services. With a local point of presence in Asia, TrueLocal™ delivers superior call quality and assured call completion in-country. 

“We have always focused on providing reliable communications in an easy-to-use platform that gives customers maximum control and flexibility worldwide,” stated Barbara Dondiego, COO at AVOXI. “International telecom is difficult to navigate due to the constant addition of new regulations and compliance requirements in each country. TrueLocal™ helps remove that burden for our customers. So far we’ve received enthusiastic feedback from customers and look forward to continuing to grow this service in highly sought after regions.”

AVOXI continues to invest in Asian markets with anticipated service coverage in Vietnam before the end of 2021. 

Current TrueLocal™ APAC coverage includes: Beijing, Guangzhou, Shanghai, Shenzhen, Melbourne, Perth, Canberra, Adelaide, Brisbane, Gold Coast, Hobart, Sydney, Hong Kong, Jakarta, Tokyo, Japan, Malaysia National, Davao, Cebu, Cagayan De Oro, Manila, Singapore, Taiwan, Bangkok.

This announcement complements AVOXI’s recent release of voice APIs, providing a programmable approach to scaling inventory in bulk. Learn more about AVOXI TrueLocal™ today.

 

About AVOXI

AVOXI, a global communications platform, provides voice, messaging and contact center - all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability.

Powering 7,000+ customers across 170+ countries and driving over 50+ million customer interactions every year, AVOXI's agile cloud platform enables customers to integrate with the technologies that matter most.

Get the global voice software that enterprises trust to keep their communications running. Go global, call local with AVOXI today. Learn more at www.avoxi.com.

 

Media Contact:

Jennifer Hopkins, CMO

jennifer.hopkins@avoxi.com