Outbound Call Center Software
AVOXI's cloud contact center platform includes all the outbound call center features you need to improve your agent performances. A computer with internet connection are all you need to launch your virtual outbound call center.
OVERVIEW FEATURES SOLUTIONS INTEGRATIONS
Outbound Call Center Software
Outbound call center software makes it easy to handle your outbound calls, manage your agents, monitor performance, and more from an intuitive, cloud-based contact center platform. The AVOXI Genius outbound call management software integrates with your CRM, enabling you to improve caller satisfaction and automate mundane tasks like call logging. With AVOXI, setting up your outbound call center solution is quick, easy, and affordable. Enjoy a free trial of our outbound contact center software and see just how easy managing a call center can be.
Outbound Call Management Made Easy with AVOXI
AVOXI's outbound call center software makes it simple to manage your call center's outgoing calls.
- International Outbound Dialing: Make outbound calls to any location worldwide with custom caller ID.
- Web-based Softphone: AVOXI's lightweight, browser-based softphone allows agents to make calls from their computers.
- Superior Call Quality: Our global VoIP infrastructure means you can enjoy excellent call quality at affordable rates worldwide.
- Click-to-Call: Increase productivity by allowing your agents to click a number from a web-browser or CRM to initiate an outbound call.
Agent Management with Monitoring and Analytics
See just how easy managing your outbound contact center software can be with AVOXI Genius:
- Live Dashboard: Monitor multiple queue agents, calls, and call statuses, all in real time.
- Real-Time Call Monitoring: Monitor agents with live call monitoring, call whisper, and call barge from the Genius interface.
- Monitor Performance: Track agent activity and view calls answered, average waiting time, average talk time, and more.
- Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
Integrate Your Outbound Call Center Solution
Our outbound call center software CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents. Your Genius CRM integrations includes features like:
- Automated Call Logging: No time is wasted with automatic call logging in your CRM. Review call details, follow-up tasks, and call recordings within your CRM.
- Better Data: Automating tasks in your CRM gives your agents more time for the work that matters most and improves data quality when running reports.
Simple, Scalable, and Affordable Outbound Call Center Software
With AVOXI, setting up your outbound contact center software is easy and affordable. Get more for less when you choose AVOXI:
- Launch your new outbound call center software in minutes
- Integrate your call center and CRM in just a few clicks
- Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
- Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Outbound Call Center Software Pricing
*Call Recording & BYOC may incur additional usage charges.
Looking for a Custom Outbound Contact Center Solution?
Interested in trying our outbound call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Outbound Call Center Software
There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and outbound contact center software provider.
AVOXI Network Infrastructure POPs / Gateways
Fast Implementation
We're removing the complexity from outbound call center management. Implement a outbound contact center in days and start simplifying your workload right away.
Cost Reduction
Finally, running a outbound call center system can both easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.
Dedicated Support
Every cloud contact center customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your outbound call center solution. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Common Questions About Outbound Contact Center Software
In most cases, new customers are able to deploy their new outbound call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your call management system interface.
As a browser-based contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching an outbound call management system.
Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.
AVOXI Genius is designed to give you complete control over your outbound call center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available outbound call center software integrations, or if you would like to request a new platform be added next, please let us know!
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your outbound call center's free trial period.
AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top outbound contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.
Get the Most Out of Your Virtual Outbound Call Center
The AVOXI platform comes with much more than just outbound call center features.
Try the Top Outbound Call Center Solution Risk-Free
See our outbound call center software in action and find out just how easy managing your contact center can be!
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