Smart Queue Resources
Smart Queue contact center software is a powerful tool for both agents and supervisors. Explore our collection of videos, articles, and downloadable guides to learn how to use Smart Queue effectively in your contact center.
What Is Your Contact Center Role?
Get access to Smart Queue materials developed for both agents and supervisors. Click on the icon for the resource library that you wish to access to get started.
Call Center Agent Resources
Get the information you needed to start using Smart Queue contact center software as an agent. Watch videos, read articles, and download how-to guides.
Getting Started with Smart Queue
Using Your Bria Softphone
Call Center Supervisor Resources
Get the information you needed to start using Smart Queue contact center software as a call center supervisor. Watch how-to videos, download guides, and more.
- How to Obtain a Call Recording
- How to Complete a Quality Assurance Evaluation
- How to Use Live Call Monitoring
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