AVOXI Platform Voice One Pager
AVOXI Platform
Simplify and manage your global voice with our purpose-built platform.
Get everything you need to manage your voice communications, expand your global connections and enrich your customer experience with the intelligent, user-friendly AVOXI Platform. When you use our centralized and intuitive interface, handling all of your inbound and outbound calls, in-house and remote agents, routing rules, business phone numbers and carriers, has never been easier.
Simple & Streamline Number and Call Management
Add, port, and manage your global numbers in a single platform.
Create fast implementations with user-friendly, self-service capabilities that make provisioning and configuration simple.
Easily manage inbound and outbound calls, call routing, SIP Trunks and URIs, call forwarding and call recording.
Ensure your numbers are up and running while quickly identifying call quality issues.
Take Control of Your Customer Experience
Provide your customers with the ultimate experience using IVRs, skills-based routing and real-time call monitoring tools to ensure consistency and provide customer service support from the best-matched agent.
Take advantage of simple, easy-to-use end-user applications to enhance customer experience – so you can improve customer satisfaction, build loyalty and drive revenue.
Measure the Metrics that Matter
Get the strategic insights and establish benchmarks through transparent call reporting and data – from number and agent analytics through the entire caller journey.
Increase agent productivity, improve transparency and make recommendations based on comprehensive analytics.
Easily automate and send custom reports from your voice analytics dashboard, any time.
Create Efficiencies Across Applications
Integrate across your preferred business tools to speed up team efficiency, reduce human error and power insights across voice applications.
Set up programmable voice APIs to automate your operations.
Help Your Teams Succeed
Connect your team with your customers from the convenience of their web browsers.
Leverage APIs and webhooks to streamline sharing customer interaction details with other enterprise applications in your workflow.
Set goals, then track and share the progress of your teams’ performance against your business’s service-level agreements with real-time and historic reports.
Keep your field and remote teams connected while on the go with our mobile app.
Ready to grow your global reach and take control of your voice communications?
Learn how we can help you build a seamless and intuitive voice experiences to help you reach your global customers.