Performance Management

Emphasize an
always-improving culture.

With performance management software, easily deliver more transparency and continuous feedback on alignment and contact center goals that drive better-than-expected customer experience metrics.

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Call Performance

Proactively inspect
your network data.

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Team Performance

Coordinate alignment,
lead team goals.

Advanced Analytics

Make reliable
data-backed decisions.

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Automated Reporting

Deliver at the right time,
to the right people.

Call Performance

Securely Reach Your Customers Just About Everywhere

Call Insights

Get ahead of potential connection issues quickly.

Trace call quality performance

A great experience relies on reliable voice performance. Drill down into MOS, packet loss and jitter indicators to find and fix call quality issues.

Troubleshoot your voice instantly

When poor audio anomalies are detected, instantly escalate to our 24/7 support team from your dashboard. We’ll investigate and resolve issues on the spot.

Boost your interactions

Poor connectivity can trample a positive customer outcome. Get in front of the root cause of the quality of service (QoS) before it impacts your business.

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Call Journey

Gain visibility into call flow navigation.

Track every action

Record every step a customer takes from the moment the call is answered to the moment it ends. Uncover call flow gaps, pain points and more that hurt the experience.

Keep customers happy

Achieve more first-touch resolutions when callers are routed to the right place, the first time. Customer retention and loyalty depend on it.

Improve team management

By understanding how customers navigate through call flows, you can easily improve agent scheduling, address missed calls and optimize revenue opportunities.

Advanced Analytics

Dive into your front and back-end data.

Monitor team performance

See team and agent status updates, call trends and service level goals to stay ahead of your performance metrics - all in real-time or retroactive reporting.

Mitigate business risk

Reduce liability and measure the quality of the conversation with compliance-ready call recording. Score calls, leave notes and more for quality assurance - up to 365 days.

Prioritize transparency

Pull voice quality, agent productivity and contact center performance with ease, sharing actionable insights with those who depend on it to move your business forward.

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Team Performance

Reinforce Consistency, Confidence and Stellar On-the-Phone Performance

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Call Coaching

Take a closer look at your customer-agent interactions.

Ramp up training

Time-to-proficiency is critical for a contact center’s operation. Call monitoring enables new agents to listen on live calls and learn from real-world experiences.

Lend your wisdom

Provide same-side feedback only your agents can hear. Call whispering connects supervisors and agents on live calls to get the conversation back on track.

Enter the conversation

When your participation is needed, easily join in on the call for a three-way conversation between you, the customer and the agent.

Set Goals & Report Success

Establish, monitor and automatically circulate contact center reports to your stakeholders.

Guide smarter decisions

Move away from reactively managing performance details to proactively guiding your customer experience with data that’s delivered at the right time, to the right people.

Monitor critical performance

Improve your customer satisfaction and service level targets, keeping everyone on-brand and on-pace. Share insight and collaborate on findings to refine the process.

Keep everyone accountable

Easily run real-time and historic activity reports on key metrics - total calls, average talk time, call outcomes and more - directly from the dashboard where you can drill down to your team or agent view.

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What Our Customers Say

As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.

Oscar Orozco
Carrier Operations Engineer

AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.

Brad Taylor
Executive / Owner

Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.

Ami Shalmon
CEO

AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.

Vito Vicario
Software Implementation Administrator

Industry Tailored Solutions

Tailor-Made Solutions for Every Industry

Travel + Hospitality

Travelers and guests expect more from the brands they book with. Personalize every step of their reservations journey to ensure a 5-star experience.

Learn How

Software + Technology

Customer-led, product-led, marketing-led…IT and tech businesses are adopting new strategies to accelerate growth. Modern communications drive the agility and digital engagements you and your customers demand.

Learn How

BPO

Your clients entrust you with the care of their customers. Outperform their expectations with superior voice quality and contact center tools that leave them satisfied.

Learn How

Healthcare + Pharma

Superior care and comfort rely on a dependable voice solution. AVOXI maintains strict privacy and security practices to keep conversations and medical data confidential.

Learn How

Retail + eCommerce

Increase loyalty online or in-store, wherever shoppers prefer to connect with your brand. PCI-DSS regulation and a seamless call flow help maximize a happier shopping experience.

Learn How

Additional Resources to Help You Get the Needle Moving

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Call Insights

Improve VoIP
Call Quality

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Call Monitoring

How to Boost Sales & Customer Experience

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Agent Performance

Tips for Accelerating Agent Performance

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Analytics

Crucial KPIs & Benchmarks to Track