Healthcare Call Center Software
Prioritize Patient Care with AVOXI
Keeping health and pharmaceuticals brands connected to patients with voice, messaging and contact center - all within one communications platform.
A Lifeline to Modernizing Your Global Communications
When any conversation could be critical, you need a reliable global communications platform that can keep you connected. AVOXI helps you deliver streamlined, personalized conversations that make your patients feel cared for.
With voice, messaging and contact center – all within one platform – leading health and pharmaceutical brands are able to bring staff and patients together, regardless of where they’re located. From intelligent routing to connect your members to the right representative, local dialing options to support successful product trials and SMS messaging to meet your customers on the channel of their choice, AVOXI makes it easy to modernize your business communications.
Leading Health & Pharmaceutical Brands Choose AVOXI
Boost Your Business Bedside Manner
Creating a positive patient experience that leaves them feeling safe and cared for after every call is important. That’s why leading healthcare, pharmaceutical and medical device brands count on AVOXI’s communication platform as the lifeline to their voice, messaging and contact center, keeping their team connected to patients in any location.
- Route Calls Faster. - AVOXI’s cloud-based solution makes it painless for patients to schedule appointments and connect with your team. With intelligent call routing, patients are quickly directed to the person best suited to handle their call the first time. In return, this enables your staff to reduce handle time and increase first call resolution.
- Superior Call Quality & Worldwide Resilience - Leading health & pharmaceutical brands rely on AVOXI for our cloud-based services with fully redundant elements partnered with years of international expertise. Our team focuses on direct in-country services so you can focus on what matters most - your patients' health.
- Support Customers in Global Markets - Deliver local and reliable communication options for your customers to purchase and receive support for medical devices and services. AVOXI’s platform makes it easy to tap into a robust inventory of hard-to-get international numbers and benefit from superior call quality and connectivity.
Engage With More Patients Using TrueLocal™
Engage with more patients leveraging AVOXI's new voice service, TrueLocal™, providing reliable 2-way voice with guaranteed in-country CLI in hard-to-reach countries like China, Russia, Saudi Arabia, Malaysia and more!
Introduce New Products to Market with AVOXI
Creating an accessible and convenient communications loop between clinical research teams and patients is vital when introducing new products. From advanced routing to call queueing AVOXI helps you safeguard your communications to ensure your customers are getting routed to the right person, every time.
- Get Feedback to Drive Innovation - AVOXI helps health & pharmaceutical brands collect valuable insights during their clinical trials. From customer feedback and concerns to valuable product insights, leverage our reliable business voice or SMS messaging to connect with trial customers based on their preferences, regardless of where they’re located.
- Make it Easy for Customers to Get Answers – Create a best-in-class experience by offering your customers a simple and user-friendly path to finding answers quickly. With our queue callback technology, callers won’t experience long waits and you’ll be able to better optimize your team’s time, reduce your business costs and improve overall satisfaction rates. Learn more.
- No Matter Your Provider. Just because you have an established PBX, Contact Center or Unified Communications provider doesn’t mean you have to compromise call quality. With our SIP integrations, you stay connected with your callers across 5 continents while still benefiting from AVOXI’s voice platform.
Personalized Patient Experiences on Every Call
Increase brand loyalty and show your members you care by delivering personalized patient experiences on every call. Health and pharmaceutical brands leverage AVOXI’s communications platform to seamlessly integrate the technologies that matter most to their business.
With a few clicks you’ll be able to connect your CRM, Helpdesk or Chat and allow your agents to work within one platform - equipping them with everything they need to know about your customers before they even pick up the phone.
- Member Data at Your Fingertips – give your team the important information they need before picking up the phone to speak with customers. With AVOXI’s integrations, you’ll see important customer details directly on your web phone prior to answering so you can personalize conversations and increase patient satisfaction. See our full suite of integrations.
- Automate Workflows & Dedicate More Time to Your Customers – Your team’s time is best served with your customers, not manually logging calls or pulling reports. Our platform makes it easy to connect essential technologies, automating tedious processes and increasing overall productivity across your call center.
