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Browse our library of blogs, customer case studies and on-demand webinars thoughtfully curated to elevate your global communication strategy.
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eBooks
2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
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Webinars
Look Local, Sell Local: Increase Your Global Call Answer Rate
Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. On-Demand Webinar Look Local, Sell Local How to Increase Your Global Call Answer Rate Improving sales and revenue relies on customer engagement and experiences. But without an in-country presence, it might be difficult…
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Blogs
Domestic Toll-Free Numbers vs International Toll-Free Numbers
Domestic Toll-Free Numbers vs International Toll-Free Numbers So, you need a way for your customers to call you- but you don’t want it to cost an arm and a leg. And you might be thinking, aren’t toll-free numbers old-fashioned in today’s digital world? The answer is, not at all!  In today’s high-paced consumer world, customers…
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Get the latest news and press releases from AVOXI.
Blogs
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Top Competitors of Tata Communications for Enterprise Voice
Top Competitors of Tata Communications for Enterprise Voice Your communications and connection reliability reflect upon your business as a whole. Poor voice quality has been found to lead to as much as a 27% increase in Average Handle Time (AHT) among contact center agents, which can negatively impact an enterprise business’s customer experience and revenue. …
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How Much Does IVR Cost?
How Much Does IVR Cost? Long wait times, overwhelmed customer service representatives, and frustrated customers who can’t find the information they need…these are the types of issues no international organization can afford to have. Interactive Voice Response (IVR) systems are tools organizations are utilizing to combat these problems by giving call center managers the power…
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Top Call Center Metrics & KPI Benchmarks to Track
Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company.  In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…
Customer stories
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Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform
Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform Cibersys has seen revenue growth through AVOXI’s Flex program. Discover their success in expanding their LATAM number inventory for their clients – all on one centralized platform.  Cibersys is a multinational ICT provider serving corporations with internet, security, and cloud solutions in Latin…
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Company Wellness Solutions Expands Reach, Brings Wellness Relief to More Clients with AVOXI
Company Wellness Solutions Expands Reach, Brings Wellness Relief to More Clients with AVOXI Company Wellness Solutions, a leading South Africa-based wellness and employee assistance program (EAP) provider, leans on AVOXI’s global communications platform to connect its international clientele’s staff with its network of medical professionals, legal advisors, and counselors from their call center. Establishing a…
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Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform
Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia, a Spanish online travel agency, depends on AVOXI’s global communications platform to connect its travelers with reservation agents throughout their various call centers. Since 2014, Destinia has relied on AVOXI’s robust international coverage and feature-rich technology to modernize its worldwide communications…
Webinars
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The Fraud-Proof Communications Toolkit
Your business’s reputation, data and ROI are all contingent on the preventative steps you take to educate your employees about cybersecurity risks. And that’s where we can help. The Fraud-Proof Communications Toolkit VIDEO 01 2022 Fraud & Security Trends Disrupting Global Communications VIDEO 02 Using Cybercriminals’ Favorite Hacking Tools to Protect Your Systems DOWNLOADABLE CHECKLIST…
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Sneak Peek: Call Insights Dashboards Demo
Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. Sneak Peek Demo Call Insights Dashboards Watch this 4-minute video for a brief look at how leading brands like yours are easily identifying and resolving call quality issues.  Want to see AVOXI in…
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Webinars
Look Local, Sell Local: Increase Your Global Call Answer Rate
Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. On-Demand Webinar Look Local, Sell Local How to Increase Your Global Call Answer Rate Improving sales and revenue relies on customer engagement and experiences. But without an in-country presence, it might be difficult…
eBooks
See all eBooks
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eBooks
2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
Featured image
Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time
It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce, adapt to new IT infrastructure and telecom compliance standards. Add in a limited pool of available tech talent plus an in-house team stretched thin from a growing backlog, how do you ensure…
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A New Era in Communications: Six Trends to Watch in 2022
The past two years have spurred rapid investment in improved phone systems and cloud communication technologies. 2022 is expected to be the year of accelerated scale and optimization of existing tools and processes to keep pace with the ever-growing needs of your customers and remote workforce.  Are you prepared?  In our latest eBook, we’re addressing…
Events
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ICMI CCExpo 2022
Leave no call to chance. Customer expectations are evolving. The rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing the landscape for contact centers. But understanding performance doesn’t have to be complicated. Join us at ICMI Contact Center Expo 2022 and learn how we can help you…