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Posts by Katharine Kellar

What Is the Difference Between Inbound and Outbound Call Centers?

By Katharine Kellar |
What's the Difference Between an Inbound and Outbound Call Center?

Discover the key differences between inbound and outbound call centers in this guide.

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Are You Overpaying for Your Contact Center Voice?

By Katharine Kellar |

You could be overpaying for your contact center’s voice service without a cloud provider. Learn what factors are affecting your costs and how to reduce them.

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SIP Trunk Price Guide: Rate Comparisons & Cost Reduction Tips

By Katharine Kellar |
sip trunk pricing rates cost comparison

Reduce telecom costs by comparing SIP call rates and enhancing your phone system using cloud-based technology.

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Get it Right with Reliable SIP Trunking (Free Checklist)

By Katharine Kellar |
Get it Right with Reliable SIP Trunking (Free Checklist)

Thinking of a SIP trunk solution? Get our free checklist to ensure you hire the right provider for your unique business requirements.

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The Best Global VoIP Service Providers

By Katharine Kellar |
The Best Global VoIP Service Providers

Compare VoIP service providers’ features and pricing to choose the best one for your global business needs.

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Phone Number Testing: Identify & Resolve Out-of-Service Status

By Katharine Kellar |
Phone Number Testing: Identify & Resolve Out-of-Service Status

Phone number testing identifies non-working numbers across your contact centers. Prevent costly errors and resolve issues.

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Introductory Guide to Voice over IP Phone Service

By Katharine Kellar |
An Introductory Guide to Voice over IP Phone Service

VoIP is a communications technology with several business benefits. See how it works with your legacy phone system and more.

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Can I Connect Securely to the AVOXI Platform Using TLS?

By Katharine Kellar |
Can I Connect Securely to the AVOXI Platform Using TLS?

Users of the platform can easily enable TLS to protect and improve your call traffic posture.

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All Signs Point to SIP

By Katharine Kellar |
All Signs Point to SIP [Infographic]

Are the signs pointing to SIP? Get to know the detail behind SIP trunking to increase your connectivity and enhance your legacy PBX.

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How to Use the Cloud to Improve Call Center Efficiency & Reduce TCO

By Katharine Kellar |
How to Use the Cloud to Improve Call Center Efficiency & Reduce TCO

Efficiency in your call center can help you do more with less while reducing your total cost of ownership. Learn how.

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