Contact Center

How Does VoIP Work? An Enterprise Guide to Global Voice Voice over Internet Protocol (VoIP) allows businesses to make and receive calls over the internet, rather than relying on traditional fixed phone lines. For enterprises, this shift drives measurable impact. Recent studies indicate that about 65% of global organizations already rely on VoIP for their…

What Is an AI Phone System? (And Do You Need One?) Enterprises hear lots of talk about “AI phone systems,” but much of the conversation conflates true innovation with everyday automation. As more providers promote AI-driven tools, the line between marketing and measurable value continues to blur.  The numbers tell the real story: While McKinsey…

RingCentral Competitors: Alternatives for Enterprises (2026) Enterprises that manage global voice communications often face challenges that small businesses rarely encounter, including varying call quality by region, coverage gaps in remote markets, and slow operations due to coordinating multiple vendors. As a result, many global IT and telecom leaders turn to AI-enhanced voice systems, but results…

VoIP Security: Best Practices and Enterprise Strategies for 2025 Voice over Internet Protocol (VoIP) has transformed enterprise communication by delivering flexibility, scalability, and cost efficiency that legacy systems cannot match. Yet, the same qualities that make VoIP attractive also expose organizations to new cyber threats and security risks. Fraud, intercepted calls, and service disruptions create…

What Is SIP Trunking? The Complete 2025 Guide SIP trunking has become the backbone of how modern enterprises connect voice, video, and data across borders. It replaces outdated phone lines with flexible, cost-effective connections that support international telecommunications. For global businesses, however, making phone calls is only half the battle. The true challenges lie in…

SIP Protocol Explained: How It Powers Modern VoIP and UC Enterprise voice today hinges on more than just uptime. It also requires agility, security, and complete control over how sessions begin, behave, and end.  Session Initiation Protocol (SIP) makes that possible. It’s the backbone of modern Voice over Internet Protocol (VoIP) systems and cloud-based communications,…

Porting US Phone Numbers for Business Efficiency (2025) When a business switches telecom providers, maintaining uninterrupted phone service and retaining existing phone numbers is crucial to avoid disruption. This critical need is why porting a phone number is essential. Porting ensures continuity across sales lines, support desks, and every customer touchpoint—keeping you constantly connected. While…

Computer Telephony Integration: What It Is and Why Contact Centers Use It If you manage a contact center, you already know the frustration of switching between multiple systems to handle a single customer interaction. Your agents have to jump from phone systems to customer relationship management (CRM) platforms, costing them precious seconds and context with…

AI Call Analysis: How to Improve CX, QA, and Team Performance AI call analysis helps you understand what’s happening on your calls in real time. It captures audio, converts it into searchable data, and uses AI-powered models to flag issues, track patterns, and surface actionable coaching moments. That’s a major advantage for contact center leaders…