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Contact Center

Virtual Call Center Providers: Ameyo vs inContact

Are you in the market for a hosted contact center software solution designed specifically for a large business? If so, you’ve probably come across two well-known virtual call center providers: inContact and Ameyo. Both companies have a strong reputation for providing high quality VoIP services for companies looking for a blended call center solution. Although…

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5 Call Center Motivation Techniques to Increase Agent Morale

Anyone in the call center industry knows the difference a manager can make when it comes to a creating a positive work culture. But, some call center managers underestimate the role that they place in building and maintaining a work environment focused on agent morale. As a result, agent morale can suffer. If you are…

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Improve Business Performance with the Right Call Center KPI Benchmarks

We have all heard the old saying: “What gets measured gets improved.” Though it might seem cliche, it is certainly applicable to call center performance. But, that’s just one half of the equation. Before you think about measurement, you must ensure that you are tracking the call center KPI benchmarks that will help your call center…

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Avoid These Customer Service Mistakes with Call Center Software

Long wait times, too many call transfers, and undertrained staff: these are just a few of the most common customer service mistakes that frustrate customers worldwide. And frustrated customers won’t wait around for your business to address these critical issues. That’s the bad news. But, the good news is that your business can fix these…

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Your Call Center Management Checklist: The Holiday Edition

While the holidays are a time of rest and relaxation for some, retailers across the globe are preparing to scale their businesses for the busiest time of the year. There is plenty of due diligence to be done in all business departments to prepare for the chaos of the holiday season, but the most important…

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Enhance Customer Service with Advanced Call Routing Techniques

Small to medium-sized businesses focused on growth often place an emphasis on customer acquisition. After all, new customers mean new business, and acquiring new business is the best way to make the lead from SMB to enterprise. But in the effort to gain more and more new clients, customer service levels can suffer. To keep…

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Comparing Call Center Software Providers: inContact vs Five9

If you are in the market for a hosted cloud contact center software provider, you have probably noticed that there are plenty of competitors in the market these days. Two of the most unique leaders in the industry today for large call center teams are Five9 and inContact. Both companies offer blended call center solutions…

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Cloud Call Center Providers: Comparing AVOXI vs inContact

Finding the right cloud call center provider for your business can be a difficult task in such a competitive industry. There are a wide variety of service providers within the industry that cater to different business needs. Cloud call center providers may offer solutions specific to the size of a company and the industry it…

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[Solutions Brief] Travel Agency Takes Flight with Virtual Call Center

Learn how an online travel agency used Smart Queue, AVOXI’s virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction. In this solutions brief, we explore how Smart Queue, AVOXI’s virtual call center platform, enabled an online travel agency with agents based in the USA and Canada to achieve insight…

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Hosted Call Center Solutions: Comparing AVOXI vs Talkdesk

The benefits of VoIP services for call centers have been well established. In response, more and more VoIP providers have been rushing into the virtual contact center market to compete for customers. Choosing a provider can be a significant commitment, and with so many options available it is important for potential customers to do their…

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