9 Ways to Improve CSAT in Your BPO Call Center

9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today!  Being responsible…

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11 Benefits of Moving Your Hotel Phone System to the Cloud

11 Benefits of Moving Your Hotel Phone System to the Cloud Customers have a lot of hotels to choose from when booking travel plans. Your brand’s phone system can play a major role in their guest experience. If you haven’t moved your hotel communications and phone system to the cloud yet, now’s the time to…

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How Local Presence Dialing Affects Global Answer Rates (2021 Data)

How Local Presence Dialing & Caller ID Affect Global Answer Rates (2021 Data) Modern day business communications require a local touch to succeed. Decision makers know that local presence dialing with local VoIP service unlocks big benefits for businesses, including local caller ID during international calls. But how valuable are the benefits? The data is…

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5 Tips for Accelerating Your Remote Call Center Agent Performance

5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place. Remain successful, even from home, with these tips for accelerating your remote call center agent…

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Crucial Call Center Metrics & KPI Benchmarks to Track

Crucial Call Center Metrics & KPI Benchmarks to Track Do you want to improve your call center’s agent productivity, customer satisfaction, and operational efficiency? Success starts by tracking the right key performance indicators.  The modern contact center helps customer experience (CX) leaders support business endeavors by working smarter in their day-to-day call operations. Customer expectations…

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9 Signs Your Business Phone System Needs an Upgrade

9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. In other words, nobody wants to be stuck with an outdated business phone system! Here are 9 signs that your phone system is due for an upgrade. Technology… We all think we’re…

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3 Benefits VoIP Resellers Love About Voice API

3 Advantages of Voice API for VoIP Resellers It’s an exciting time to be in business VoIP! Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent; Voice API is a great example. VoIP resellers are using simple APIs to automate complex tasks. What is…

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DevOps Engineer

DevOps Engineer Atlanta/Charleston/Remote About this Role  Do you like making the lives of those around you simple and easy?  Do you want to automate every repetitive task?  The AVOXI DevOps team is responsible for making developing features on the AVOXI platform as simple and easy as possible for our teammates.  From workstation automation and build…

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Full Stack Software Engineer

Full Stack Software Engineer Atlanta/Charleston/Remote About this Role  AVOXI is looking for several Software Engineers to join our Engineering team.  This position will be building new features to help our customers manage their communication needs, working on features from our Web Phone to our Data Visualization and Analytics to our integrations with CRMs, the AVOXI…

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Tier 1 Support Engineer

Tier 1 Support Engineer The Tier 1 support engineer is a critical role within our organization.  The position is a customer-facing role where you will work with clients on overcoming cases within the AVOXI product line.  In this role, you will be learning the ability to onboard new customers through our proprietary application, learn how…

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