Contact Center
Top Cloud Business VoIP Services Compared (2026)
Top Cloud Business VoIP Services Compared (2026) Managing rising costs, system limitations, and the need for reliable communication tools can be overwhelming as you try to grow. Your business deserves a VoIP phone system that works smoothly—without the complexities and maintenance hassles of traditional setups. Cloud business Voice over Internet Protocol (VoIP) services are the…
Read MoreCall Center Quality Assurance: The Ultimate Guide (2026)
Call Center Quality Assurance: The Ultimate Guide (2026) Call center quality assurance (QA) is more than just a set of procedures—it’s the backbone of customer interactions. Not only is a strong QA process essential for maximizing operational efficiency, it’s also crucial for building trust and enhancing customer satisfaction. But you can’t ensure every interaction aligns…
Read MoreEverything You Need to Know About a Customer Satisfaction (CSAT) Score
Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…
Read More9 Ways to Improve CSAT in Your BPO Call Center
9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today! Being responsible…
Read MoreFull Stack Software Engineer
Full Stack Software Engineer Atlanta/Charleston/Remote About this Role AVOXI is looking for several Software Engineers to join our Engineering team. This position will be building new features to help our customers manage their communication needs, working on features from our Web Phone to our Data Visualization and Analytics to our integrations with CRMs, the AVOXI…
Read MoreTier 1 Support Engineer
Tier 1 Support Engineer The Tier 1 support engineer is a critical role within our organization. The position is a customer-facing role where you will work with clients on overcoming cases within the AVOXI product line. In this role, you will be learning the ability to onboard new customers through our proprietary application, learn how…
Read MoreHow SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreSecure SIP Protocols: UDP vs. TCP vs. TLS
Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…
Read MoreCall Center Attrition Rates & Industry Statistics | BPO Turnover Rates by Country
Call Center Attrition Rates, Benchmarks, & Industry Standards In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s…
Read MoreEnhance Your Zoom Business Phone Number with AVOXI
Enhance Your Zoom Business Phone Number with AVOXI Your Zoom business phone number is more than just a way to make calls. It’s also the backbone of your customer communications. However, even the most reliable systems hit roadblocks, such as fragmented international coverage, clunky integrations, or static features that lag behind important business needs. These…
Read More
