The most flexible and affordable cloud-based contact centre solutions in Australia. Setting up virtual call centre software in Australia does not have to be difficult or expensive. Schedule a demo or activate your free trial of the AVOXI Genius® Virtual Call Centre and try Australia's top cloud contact centre system risk-free.
Australia Contact Centre Software Solutions
Australian contact centre solutions help you deliver a better customer experience, increase sales team efficiency, and manage your call centre workforce from anywhere. Whether you need to manage one team, multiple offices, or remote employees, our hosted contact centre system includes the outbound and inbound call centre software features you need to manage your company’s calls from anywhere in the world. Setting up a virtual call centre in Australia is quick, easy, and amazingly affordable. Schedule a demo or start your free trial today and see why we are Australia's top cloud contact centre software solution!
Schedule a demo and enjoy a free trial to see why we are the top cloud-based call centre provider in Australia today!
Get More Virtual Call Center Features for Less Cost
Along with amazingly affordable telephony rates, AVOXI provides advanced virtual call centre plans at a better price than any of the other top cloud contact centre providers in Australia. There are no setup fees or long-term contracts required.
Set Up a Hosted Contact Center Phone System in Minutes
The AVOXI Genius Cloud Phone System can be launched in a matter of minutes! Configuring your cloud call management software is quick and easy. Schedule a demo or a free trial and additional training can be scheduled right away.
Manage Your Cloud-Based Contact Centre from Anywhere
AVOXI Genius includes live call monitoring, call recording, call scoring, call routing, advanced analytics and many more call centre management features. Access your contact centre management software from anywhere with an internet connection.
Expect the Best from Your Australia Cloud Contact Centre Solutions
The AVOXI Genius® Cloud Contact Center is a web-based call center phone system built on the Google Cloud Platform and backed by one of the world’s largest VoIP telephony networks. Companies that choose AVOXI can expect the most from their Australia cloud contact center solution.
Easily Manage an Inbound Call Centre in Australia
- Instantly add new phone lines in Australia and 160+ other countries at the best pricing available or get paid to port your existing numbers
- Upload custom virtual attendant prompts and create as many multi-level IVR menus as your call flow requires
- Configure automatic call routing rules like time and skills-based routing so your callers reach the right agent every time
- Route calls to multiple desktops, landlines or mobile devices anywhere with designated hunt groups and call queues
- Monitor your inbound call center KPIs and use drill-down functionality in your Advanced Analytics Dashboards to gain additional insights
- Reduce call costs and move towards omnichannel with call center SMS, available with virtual numbers from a growing list of regions
Australia Call Management Software Built for Global Communication
- Project a local presence worldwide with custom caller ID features
- Make outbound calls to any global destination from your web-based softphone and enjoy amazingly affordable termination rates
- Handle as many simultaneous inbound and outbound calls as required on each number with unlimited concurrent calling
- Use Click-to-Dial to easily dial out to contacts from lists in a spreadsheet, Helpdesk, or CRM platform
- Provision unlimited call center SIP trunk channels to take advantage of your legacy phone systems
- Monitor your outbound call centre KPIs and use drill-down functionality in your Advanced Analytics Dashboards to measure agent productivity
Why Trust AVOXI as Your Hosted Call Centre Solution in Australia
There's a reason that so many companies trust AVOXI as their cloud contact centre solution in Australia and around the world:
- Combine your Australian Cloud Contact Centre Solution with your Business Phone Service
- Enjoy the best VoIP call rates with virtual numbers in 160+ countries
- Earn $25 - $1,000 in credit for every number you transfer to AVOXI's network
- Global VoIP infrastructure ensures amazing call quality no matter where you are
- 24/7 live support from our in-house team of experts means your business always covered when it counts
- There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!
Reviews from Our Customers
How AVOXI Reduces Your Virtual Call Center Costs
Common Questions About Australia Contact Centre Solutions
Yes! Every virtual phone number from AVOXI includes standard call management system features like call forwarding, call recording, basic IVR, and more. More advanced features like call centre IVR, call monitoring, call queuing, etc. are available when you set up an Australia virtual call centre plan.
With AVOXI, you can set up cloud contact centre software for Australia within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less.
No, our Australia call centre solutions are entirely cloud-based, which means all you need to get started is a stable internet connection (150 kbps per simultaneous call recommended).
With AVOXI, 24/7 phone support is available to every cloud contact centre customer.
Yes, the AVOXI Genius cloud contact centre works great for anyone with has a stable internet connection, including remote employees.
In addition to providing the best contact centre software solutions in Australia, popular services from AVOXI include SIP trunking and virtual phone numbers in 160+ countries.
Learn More About Setting Up a Cloud-Based Call Centre in Australia
To schedule a demo, set up a free trial, or request custom pricing for your Australia call centre software solution, simply submit the short contact form and an AVOXI expert will respond shortly!