Posts by Mike Kaplan
RingCentral Competitors: Alternatives for Enterprises
Progress bar0% AVOXI BLOGRingCentral Competitors: Alternatives for Enterprises Jan 18, 2026 RingCentral Competitors: Alternatives for Enterprises By Mike Kaplan 10 min read Table of Contents Enterprises that manage global voice communications often face challenges that small businesses rarely encounter, including varying call quality by region, coverage gaps in remote markets, and slow operations due to…
Read MoreHotel Phone Systems Guide: Features & Tips for 2026
Progress bar0% AVOXI BLOGHotel Phone Systems Guide: Features & Tips for 2026 Jan 17, 2026 Hotel Phone Systems Guide: Features & Tips for 2026 By Mike Kaplan 11 min read Table of Contents A hotel phone system connects guests, staff, and departments through in-room extensions, front desk lines, and external calls. It anchors daily communication…
Read MoreHow Does VoIP Work? An Enterprise Guide to Global Voice
Progress bar0% AVOXI BLOGHow Does VoIP Work? An Enterprise Guide to Global Voice Jan 16, 2026 How Does VoIP Work? An Enterprise Guide to Global Voice By Mike Kaplan 8 min read Table of Contents Voice over Internet Protocol (VoIP) allows businesses to make and receive calls over the internet, rather than relying on traditional…
Read MoreAre Toll Free Numbers Free to Call from Anywhere?
Are Toll Free Numbers Free to Call Internationally? Have questions about how toll free numbers work? We answer one of the biggest toll free number FAQs: are toll free numbers free to call internationally? International toll free services are a key aspect of many businesses. This service allows customers to call businesses free of charge…
Read MoreWhat is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read MoreAVOXI Closes Q4 with Strong Growth in 2020
Record Global Numbers and Platform Adoption Demonstrate Importance of Technology to Clients Atlanta, GA – February 3, 2021 – AVOXI, a global Communications Platform as a Service (CPaaS), announced record breaking global number expansion and transactions processed in 2020, as enterprise customers adopted the software platform in new and existing industries. Building Revenue and Global Coverage…
Read MoreMoving from On-Premise to the Cloud: The 2020 Catalyst You Needed
Moving from On-Premise to the Cloud: The 2020 Catalyst You Needed Before COVID-19, there was a real debate over why an organization should switch from its legacy PBX to a cloud solution. It didn’t really make sense for organizations that had 100% of their staff in house. Not to mention, the investment toward expensive in-house…
Read MoreAVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation
AVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation Atlanta, GA – September 25, 2020 — The National Association of Business Resources has announced the Summer 2020 winners of its 10th annual Best and Brightest Companies to Work ForⓇ competition. It’s with great pride and enthusiasm to share that AVOXI was…
Read More5 Best Practices for Call Monitoring
5 Best Practices for Call Monitoring Elevating the customer experience is a huge responsibility for the call center manager. How your customers feel after talking with agents could influence their decision of whether or not to give your company new or continued business. A successful call monitoring strategy is what all call centers strive to…
Read MoreWhat Is Call Monitoring? Learn How Call Monitoring Works
AVOXI BLOGWhat Is Call Monitoring? Learn How Call Monitoring Works Jul 5, 2020 What Is Call Monitoring? Learn How Call Monitoring Works By Mike Kaplan 4 min read Contact Center If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We all…
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