India's Leading Cloud
Contact Center

  • Deploy your cloud-based call center software in minutes. 
  • Integrate with your CRM, helpdesk, and other business apps.
  • Manage numbers, call routes, agents, and more from an intuitive, web-based interface. 
  • Bring your own carrier or instantly get numbers from 170+ countries
  • No contracts or setup fees, request a free trial today!

Trusted by Over 7,000 Global Brands

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Everything You Need in One Call Center Platform

AVOXI's global voice, messaging, and contact center solutions deliver what you need to drive revenue, cut costs, and improve customer satisfaction. Our intuitive hosted phone system with call routing makes resolving customer calls a breeze. Easily customize your routing rules for your capacity, availability, and skills.

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Call Management & Routing

Customize as many IVR menus and conditional auto-call distribution rules as your PBX requires. Take advantage of call queueing, automatic callback, advanced analytics, and many more call center features included at no extra cost.

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Provide Top-Tier Customer Experiences

Leverage intelligent routing, queue callback, and integrations to drive customers to the best agent for their needs, increase first call resolution, and improve overall customer satisfaction.

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Premier Global Voice

With AVOXI's network of carriers in 170+ countries, you have access to the most expansive and reliable telephony solutions on the market. Get 1300, 1800, local, and TrueLocal numbers, and take advantage of BYOC and free number porting.

What Our Customers Are Saying

"Easy to use, great customer support, and reasonable pricing
that can be customized according to usage."

 

Patricia Neo | Hyatt Corp.

"In comparison to other similar services existing on the market
AVOXI definitely makes a difference on every level."

 

Capucine Golicheff | BNP Paribas

"AVOXI makes it easy to add/remove user licenses, easy to set up call routing,
virtual attendants and is very scalable without the need for large capital investments."

 

Andy Dao | Crown Worldwide

"AVOXI support and sales agents always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off 'silly' questions and don't bother to address each question or query raised."

 

Wey Jing Ho | World Link Communications

What Our Customers Are Saying

"Easy to use, great customer support, and reasonable pricing
that can be customized according to usage."

 

Patricia Neo | Hyatt Corp.

"In comparison to other similar services existing on the market
AVOXI definitely makes a difference on every level."

 

Capucine Golicheff | BNP Paribas

"AVOXI makes it easy to add/remove user licenses, easy to set up call routing,
virtual attendants and is very scalable without the need for large capital investments."

 

Andy Dao | Crown Worldwide

"AVOXI support and sales agents always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off 'silly' questions and don't bother to address each question or query raised."

 

Wey Jing Ho | World Link Communications

Keep a Pulse on Call Center Performance

Call center leaders are constantly challenged to drive efficiency and improve the customer experience. AVOXI makes it easy to stay on top of service quality, keep agents engaged and productive, and see what’s working in real-time. Gain insight into average handle time, first contact resolution, queue time, and other important metrics.

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Refine the Conversation

Ensure your customers are getting the best experience with call monitoring. Participate in live customer calls to analyze customer service interactions and provide coaching to employees when they need it most - on the spot. Within one hosted platform, coach your sales and support teams in real-time using monitor, whisper or barge functionality. 


Improve Efficiency with Call Center Performance Reporting

Measure KPIs and track trends with live and historical reporting for inbound and outbound agent performance. Shared and scheduled reporting features allow you to automatically share insights with other stakeholders around your organization.


Monitor Service Level Metrics

With service-level metrics, measure not just what your team is doing and how they are performing. Benchmark your call center performance against your business's service level agreement to ensure you meet and exceed customer expectations.

Learn 9 simple ways to cut your call center costs today without hurting performance with our free guide.

Don’t Just Take Our Word For It

See how AVOXI is supporting thousands of businesses in India and abroad, fueling their global communications and driving a one-of-a-kind customer experience.

Enterprise-Grade Communications You Can Rely On (Why AVOXI)

With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive, reliable, and affordable telephony solutions on the market.

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Global Coverage

170+ hard to reach countries and growing


Worldwide Reliability

50 Tier 1 carriers with local interconnects


Call Quality

4.2 average global MOS


Quick Setup

Instantly deploy voice, messaging and call center software in minutes


Follow the Sun Support

24/7 enterprise-grade support

Enterprise-Grade Communications You Can Rely On

With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries, AVOXI delivers the most expansive and reliable voice solutions on the market.

Homepage-Image-03

Global Coverage

170+ hard to reach countries and growing


Worldwide Reliability

50 Tier 1 carriers with local interconnects


Call Quality

4.2 average global MOS


Quick Setup

Instantly deploy voice, messaging and contact centre in minutes


Follow the Sun Support

24/7 enterprise-grade support

India Contact Center FAQs

Contact centers in India or that plan on doing business in India are required to provide a verifiable corporate email address (example@avoxi.com) to take advantage of the free trial. 

All Free Trial accounts include 3 x Enterprise License and a complimentary $15 credit that can be used to purchase local or toll free phone numbers of your choice (subject to approval).

Absolutely. AVOXI is more than simple call center software - we're India's top choice for international voice! Instantly configure India phone numbers. Our global voice network includes phone number coverage in 170+ countries. 

Yes, our platform is designed to give you complete control over your virtual contact center.  That includes intelligent call routing rules, users & permissions, call recording setting, and much more. Admins may also provision or remove phone numbers anytime. 

With AVOXI, you can set up your India cloud contact center software within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less. 

Yes, the AVOXI cloud contact center software works great for anyone with has a stable internet connection, including remote employees.

Modernize Your Communications With
Hosted Call Center Software

Start your free trial, or speak with one of our team members today.

Modernize Your
Communications Today

Start your free trial, or speak with one of our team members today.