Cloud-Hosted PBX
The AVOXI Genius cloud PBX is the effective, affordable, and easy-to-use hosted PBX software. Easily manage your cloud PBX from an intuitive, web-based call center interface. AVOXI Genius is the contact center software built to guide the team you have today to the goals you have for the future.
OVERVIEW FEATURES SOLUTIONS INTEGRATIONS
Hosted PBX for Business
Our hosted PBX makes it easy to handle inbound and outbound calls, manage agents and remote teams, monitor performance metrics, and more from an intuitive, cloud-based contact center platform. The AVOXI Genius virtual PBX also integrates with your CRM or help desk tools, enabling you to improve caller satisfaction and automate mundane tasks like call logging. With AVOXI, launching your hosted call center is quick, easy, and affordable. Enjoy a free trial of our cloud PBX software and see just how easy managing a hosted PBX can be.
Expect the Best from Your Cloud PBX Provider
AVOXI Genius is the cloud-hosted PBX built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other hosted PBX provider gives you so much functionality at such an affordable price.
Cloud Call Management
Intuitive Cloud-Hosted PBX for Better Call Management
Set up a hosted PBX system for call management in two days or less- Make and take calls via the secure softphone included with every hosted PBX license
- Every agent license includes click-to-call, desktop softphone, and outbound call controls
- Global VoIP infrastructure ensures amazing call quality no matter where you do business
- Integrate your CRM and help desk tools to drive better customer conversations
Auto Attendant
Take Advantage of Unlimited Hosted PBX Auto Attendant
- Route calls to the right agent every time with automated call distribution
- Every virtual PBX license includes voicemail transcription functionality
- Create custom greetings and unlimited auto attendant menus
- Optimize call queues, ring rules and customer callback options for better customer interactions
- Integrate your CRM to generate caller screen pops and automatically log calls or activities
Quality Monitoring
PBX With Call Recording, Live Dashboards, and More
- Track your KPIs in real-time with live dashboards and activity feeds
- Use call recording with your hosted PBX to review calls
- Create custom call dispositions to track any number of specific outcomes over time
- View drill-down reports based on agents, queues, numbers, outbound calls and more with Genius analytics
Hosted PBX Integrations
Manage an Integrated Cloud PBX
- Integrate your cloud PBX with your CRM or help desk to automate tasks and save valuable time
- Give your team more context before answering calls with caller screen pops
- Manage your agents, numbers, routing rules, call controls and much more from an intuitive interface
- Bring your own phone numbers or instantly activate new phone lines from 160+ countries
- Turn data into actions with live dashboards, detailed reporting, drill-down analytics, performance tracking, and quality monitoring features
Cost Reduction
Reduce Your Cloud PBX Costs
- AVOXI Genius makes it easy for you to reduce the cost of managing your hosted PBX
- There are no setup fees, no minimum contracts, and agent licenses are incredibly affordable
- Enjoy highly competitive VoIP rates and phone number subscriptions in 160+ countries
- AVOXI will pay you to port your existing phone numbers to our network
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Bitrix
Hubspot
Pipedrive
Diduenjoy
Intercom
Salesflare
Freshdesk
Nicereply
Shopify
Freshsales
Odoo
SugarCRM
Help Scout
Outreach
Zendesk
Hosted PBX Pricing
*Call Recording & BYOC may incur additional usage charges.
Need a Custom Cloud-Hosted PBX Plan?
Interested in trying our virtual PBX, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why AVOXI
There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and hosted PBX provider.
AVOXI Network Infrastructure POPs / Gateways
No Installations Required
We're removing the complexity from virtual PBX installation. Set up and configure a hosted PBX system from your browser and start managing your business calls in just two or less.
Cost Reduction
Finally, running a cloud PBX system can both easy and affordable. Affordable license plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce costs with AVOXI.
Dedicated Support
Every cloud PBX customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your cloud PBX. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP number network spanning across 160 countries, no other vendor gives you reach that AVOXI does. Enjoy amazing call quality and competitive call rates no matter where you are.
Innovative Features/Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Frequently Asked Questions
In most cases, new customers are able to deploy their new cloud PBX system within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your browser-based interface.
As a hosted PBX system, AVOXI Genius can be used anywhere where you have a stable internet connection. There are no additional hardware requirements for launching a hosted PBX.
Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.
To use our virtual PBX system, we recommend 150 kbps per simultaneous call.
AVOXI Genius is designed to give you complete control over your cloud PBX system. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing integrations and adding new platforms to the integrations store every month! If you have questions about cloud PBX system integrations, or you would like to request a new platform be added next, please submit the short form at the bottom of this page and specify your request!
Currently, AVOXI's hosted PBX plans can include SMS for United States and Canada phone numbers. We are currently working to expand SMS to other countries.
In addition to the top cloud-hosted PBX system for global businesses, popular services from AVOXI include virtual phone lines from 160+ countries.
Get the Most Out of Your Cloud-Hosted PBX
AVOXI is more than a hosted PBX system. Take advantage of our VoIP telephony services and computer telephony integrations to maximize your savings and performance improvements.
Try the Best Hosted PBX System for Free
See our hosted PBX in action and find out just how easy managing a virtual PBX system can be.