Cloud Hosted PBX

Manage Your Hosted PBX's Call Routing Rules from an Intuitive Interface

AVOXI’s virtual PBX gives you what you need to optimize your teams’ call flows and customer interactions:  

• Route Callers to the Right Agent the First Time: Inbound call routing features like IVR and automatic call distribution make it easy to connect your callers to the best person for their needs as quickly as possible.
• Monitor Calls and Track Performance: Track KPIs and monitor performance with intuitive dashboards and advanced reporting. Coach your team with live monitoring, call scoring, call whisper and more.
• Improve Interactions with CRM Integration: Simplify workflows and provide employees with contextual customer screen pops when receiving calls by integrating your cloud PBX and CRM.
• Powerful Cloud Telephony Infrastructure: Our cloud telephony network is built to provide unlimited concurrent calling and excellent voice quality no matter where you or your callers are located. Set up new VoIP phone numbers in 170+ countries instantly.

Motivate Your Team and Manage Metrics

Ensure quality standards are met, improve team performance and monitor your phone system metrics from one intuitive interface:

• Live Dashboards and Analytics: Monitor your KPIs from intuitive dashboards with drill-down analytics. Easily track call volumes, team activities, and metrics in real-time.
• Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with your team with just a few clicks, and automatically distribute reports with scheduled reporting.
• Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
• Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized feedback to recorded calls, and guide your team to better performances with call monitoring, barge, and whisper.

Global Outbound Dialing Features Included with Your Cloud PBX

AVOXI’s cloud PBX makes it easier to manage your teams by seamlessly blending inbound and outbound calling features:

• Reach Customers Anywhere: Every hosted PBX user gets a lightweight softphone with global outbound dialing features. Contact center customers can also take advantage of unlimited calling to the US & Canada!
• Save Agent Time with Click-to-Dial: AVOXI’s free click-to-dial extension allows users to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM and ticketing platforms. 
• Coach Your Team to Better Performance: Take advantage of call monitoring and coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
• Cloud-based Integrations Save Time and Reduce Errors: Automate tasks like call logging and set your team up for success by integrating AVOXI’s cloud PBX with your CRM and other business tools.

Amazingly Affordable Cloud Call Center Solutions

AVOXI makes it easy to reduce the cost of managing a hosted PBX without sacrificing system quality:

• Get More for Less: With monthly plans starting at just $19.99, few hosted PBX providers can claim to give you so many features and integrations at such affordable pricing. Save even more when you go annual!
• Eliminate Startup Costs: No setup fees, no cancellation costs, and no expensive implementations. AVOXI’s dedicated experts will help you set up and optimize your virtual PBX within days. 
• Get Paid to Transfer Your Numbers: Have phone numbers you would like to keep? AVOXI will give you one month of calls for free with every number you port to our platform, no matter how many calls you take.
• Save Big on VoIP Telephony: AVOXI started as a global voice solution, and we’ve spent 20 years optimizing our VoIP network for efficiency and affordability. Most cloud PBX providers buy numbers from providers like use before selling them to customers at higher rates.

Find Out How Much You Can Save ➜