Cloud Hosted PBX
AVOXI's cloud PBX is the effective, affordable, and easy-to-use hosted PBX software. Manage your team, phone numbers, call recordings, and call routing rules from an intuitive, cloud-based interface. Easily integrate our hosted virtual PBX with your CRM, help desk, and other business tools. AVOXI is built to take your current teams to your future objectives.
Hosted PBX for Business
Our hosted PBX makes it easy to handle inbound and outbound calls, manage employees and remote teams, monitor performance metrics, and more from an intuitive, cloud PBX system. The AVOXI virtual PBX also integrates with your CRM or help desk tools, enabling you to improve caller satisfaction and automate tasks. With AVOXI, launching your hosted PBX system is quick, easy, and affordable. Enjoy a free trial of our cloud PBX software and see just how easy managing a cloud PBX can be.
Expect the Best from Your Cloud Hosted PBX Provider
The AVOXI cloud PBX platform is the cloud hosted PBX built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other hosted PBX provider gives you so much functionality at such an affordable price.
Remote Management
Manage Your Cloud PBX from Anywhere
With an intuitive interface and self-service features, AVOXI is the powerful, easy-to-use cloud PBX solution:
- Seamless Setup and Support: Set up your cloud PBX in just 1-2 days. Our onboarding experts will ensure everything is working according to your preferences and 24/7 live support always has you covered.
- Global Voice Architecture: No matter where your team and callers are, AVOXI’s powerful voice architecture provides unlimited concurrent calling and excellent call quality during inbound and outbound calls.
- Integrate in Minutes: Automate tasks and reduce errors by integrating your hosted PBX system with your CRM and business tools. Integrate with platforms like Salesforce, Zendesk, Zoho and many more.
- Manage Your Cloud PBX Remotely: Our virtual PBX allows teams to handle calls from anywhere, while admins can monitor activity and key metrics, add or remove phone numbers and users, and customize call routing rules anytime.
Inbound Call Management
Manage Your Hosted PBX's Call Routing Rules from an Intuitive Interface
AVOXI’s virtual PBX gives you what you need to optimize your teams’ call flows and customer interactions:
- Route Callers to the Right Agent the First Time: Inbound call routing features like IVR and automatic call distribution make it easy to connect your callers to the best person for their needs as quickly as possible.
- Monitor Calls and Track Performance: Track KPIs and monitor performance with intuitive dashboards and advanced reporting. Coach your team with live monitoring, call scoring, call whisper and more.
- Improve Interactions with CRM Integration: Simplify workflows and provide employees with contextual customer screen pops when receiving calls by integrating your cloud PBX and CRM.
- Powerful Cloud Telephony Infrastructure: Our cloud telephony network is built to provide unlimited concurrent calling and excellent voice quality no matter where you or your callers are located. Set up new VoIP phone numbers in 170+ countries instantly.
Analytics & Monitoring
Motivate Your Team and Manage Metrics
Ensure quality standards are met, improve team performance and monitor your phone system metrics from one intuitive interface:
- Live Dashboards and Analytics: Monitor your KPIs from intuitive dashboards with drill-down analytics. Easily track call volumes, team activities, and metrics in real-time.
- Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with your team with just a few clicks, and automatically distribute reports with scheduled reporting.
- Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
- Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized feedback to recorded calls, and guide your team to better performances with call monitoring, barge, and whisper.
Outbound Dialing
Global Outbound Dialing Features Included with Your Cloud PBX
AVOXI’s cloud PBX makes it easier to manage your teams by seamlessly blending inbound and outbound calling features:
- Reach Customers Anywhere: Every hosted PBX user gets a lightweight softphone with global outbound dialing features. Contact center customers can also take advantage of unlimited calling to the US & Canada!
- Save Agent Time with Click-to-Dial: AVOXI’s free click-to-dial extension allows users to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM and ticketing platforms.
- Coach Your Team to Better Performance: Take advantage of call monitoring and coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
- Cloud-based Integrations Save Time and Reduce Errors: Automate tasks like call logging and set your team up for success by integrating AVOXI’s cloud PBX with your CRM and other business tools.
Cost Reduction
Amazingly Affordable Cloud Call Center Solutions
AVOXI makes it easy to reduce the cost of managing a hosted PBX without sacrificing system quality:
- Get More for Less: With monthly plans starting at just $19.99, few hosted PBX providers can claim to give you so many features and integrations at such affordable pricing. Save even more when you go annual!
- Eliminate Startup Costs: No setup fees, no cancellation costs, and no expensive implementations. AVOXI’s dedicated experts will help you set up and optimize your virtual PBX within days.
- Get Paid to Transfer Your Numbers: Have phone numbers you would like to keep? AVOXI will give you one month of calls for free with every number you port to our platform, no matter how many calls you take.
- Save Big on VoIP Telephony: AVOXI started as a global voice solution, and we’ve spent 20 years optimizing our VoIP network for efficiency and affordability. Most cloud PBX providers buy numbers from providers like use before selling them to customers at higher rates.
Hosted PBX Pricing
*3 licenses minimum required
*Call Recording & BYOC may incur additional usage charges.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager - IT Support
Integrated With the Technologies Your Business Relies On
Need a Custom Cloud-Hosted PBX Plan?
Interested in trying our cloud PBX, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Cloud PBX System
There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and cloud PBX provider.
Fast Implementation
We're removing the complexity from phone system management. Implement your cloud PBX system in days and start simplifying your workload right away.
Cost Reduction
Finally, running a hosted PBX system can be both easy and affordable. No setup fees or minimum contracts, affordable license plans, and globally competitive call rates make it easy to reduce costs with AVOXI.
Dedicated Support
Every customer using our hosted PBX has access to 24/7 support with our in-house experts and a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM, ticketing, and productivity tools to integrate with your cloud PBX. Cloud hosted PBX integrations are just a few clicks away.
World's Largest Coverage Area
With a VoIP telephony network covering 170+ countries, no cloud PBX provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Get the Most Out of Your Cloud-Hosted PBX
AVOXI is more than a hosted PBX system. Take advantage of our VoIP telephony services and computer telephony integrations to maximize your savings and performance improvements.
Common Questions About Hosted PBX Software
In most cases, new customers are able to deploy their new cloud PBX system within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your browser-based interface.
As a hosted PBX system, AVOXI Genius can be used anywhere where you have a stable internet connection. There are no additional hardware requirements for launching a hosted PBX.
Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.
To use our virtual PBX system, we recommend 150 kbps per simultaneous call.
AVOXI Genius is designed to give you complete control over your cloud PBX system. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing integrations and adding new platforms to the integrations store every month! If you have questions about cloud PBX system integrations, or you would like to request a new platform be added next, please submit the short form at the bottom of this page and specify your request!
Currently, AVOXI's hosted PBX plans can include SMS for United States and Canada phone numbers. We are currently working to expand SMS to other countries.
In addition to the top cloud-hosted PBX system for global businesses, popular services from AVOXI include virtual phone lines from 160+ countries.