How to Use Call Recording to Reduce Call Center Costs
It is important to know how to use call recording to reduce call center cost. Most call centers are equipped with a variety of popular and important calling features like time-of- routing and call forwarding. But what about call recording? Is your call center fully utilizing this feature? There are a number of ways that you…
Read MoreProblems with Call Recording
Troubleshooting Common Issues with VoIP Call Recording Today, businesses take advantage of a variety of VoIP calling features, most of which are popularly and readily available from most providers. But even when they’re from a large and established provider, your VoIP features can sometimes experience issues. It’s important that these features are working efficiently in order for the…
Read MoreTop 5 Ways to Keep Your VoIP System Secure
Top 5 Ways to Ensure Security for Your Cloud Hosted VoIP System When you’re utilizing a phone system that’s hosted in the Cloud, it’s necessary to take important security measures to ensure that all your information is safe. While modern technology comes standard with a variety of safeguards, there are a number of things you…
Read MoreAVOXI Awards DMG Consulting the Best Independent Research and Audit Firm for Contact Centers
DMG Consulting: Best Independent Research and Audit Firm AVOXI awards DMG Consulting the Best Independent Research and Audit Firm for Contact Centers. DMG Consulting’s strong team of experienced employees and their proven track record makes them the best choice for contact centers looking for advisement on a variety of business processes. DMG Consulting was founded…
Read MoreAVOXI Awards Vieo Solutions the Best in Class Salesforce Integration Firm
Vieo Solutions: AVOXI’s Award-Winning Salesforce Integration Firm AVOXI awards Vieo Solutions the Best in Class Salesforce Integration Firm. When you take a management team with over 15 years of experience in technology and business processes and combine it with the wide range of services Vieo Solutions offers, it’s easy to see that they’re your company’s best choice for Cloud…
Read MoreWhy You Should Use VoIP
Why You Should Use VoIP With VoIP technology taking the world by storm, those still using an analog system are left wondering, “why should I use VoIP?” There are a number of reasons that individual consumers as well as startups and large enterprises use VoIP as their primary phone system. In this article we’ll discuss…
Read MoreHow to Port Your Phone Number from One Carrier to Another
For many instances, you may find yourself searching for a new carrier for your phone number. Whether their prices have gotten too high or their service isn’t up to par, it’s important to recognize that you have options when it comes to your carrier. A lot of customers come to us from other carriers and are…
Read MoreHow to Improve Customer Satisfaction in a Call Center
In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…
Read MoreBuying a VoIP Phone System? 3 Things to Consider
Smooth Transition: 3 Crucial Factors to Consider When Switching to VoIP Phone Systems With VoIP phone systems becoming increasingly popular, we’re often asked about the requirements and technology needed to move from a traditional phone system to this Internet based one. Well we’re here to help. Many of our clients are first time VoIP users…
Read MoreIVR Auto Attendant vs Phone Operator: Which is Right For Your Business?
Choosing Between IVR Auto Attendant and Phone Operator for Your Business For any business, good customer service is key. Good customer service stems from a great customer experience and this experience is influenced by the way they’re greeted and treated on the phone. VoIP technology now offers features, like an IVR Auto Attendant, that can…
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