How to Manage Your Call Queues During Volume Spikes
Don’t panic! Call spikes happen. Learn easy call queue management strategies to get your contact center call queues under control.
Read MoreGo From Surviving High Call Volume to Thriving in Your Contact Center
High call volume can create a lot of pressure on agents. Learn real-world volume management strategies from Hyatt and AVOXI experts.
Read MoreWhy Move Your Contact Center Operations to the Cloud?
The cloud can power up your contact center operations– that’s why 41% of technology leaders plan to increase their cloud usage.
Read MoreHow to Reduce Costs in Your Contact Center
How to Reduce Costs in Your Contact Center Rising costs and an economic downturn…It’s a recipe that’s forcing businesses to look at doing more with less. With rising inflation and reducing non-essential spending, IT leaders are being tasked with creating cost-saving strategies across their operations while continuing to grow their contact center scope in the…
Read MoreHow to Improve Traveler Satisfaction Using Cloud Computing Solutions
How to Improve Traveler Satisfaction Using Cloud Computing Solutions Customer service is the key metric that underpins the overarching success of travel and hospitality brands. In fact, 60% of customers claim that great customer service is critical to their travel purchase decisions. Cloud computing solutions, such as voice and contact center software, help global brands…
Read MoreCall Center Agent Scorecard Templates
Your Call Center Agent Performance Scorecard Guide Call center agent performance is one of the biggest drivers of customer satisfaction and retention. Yet many contact centers still rely on outdated scorecards that fail to reflect customer expectations or evolving business priorities. In an era where 86% of buyers will pay more for a great customer…
Read MoreTop Call Center Metrics & KPI Benchmarks to Track
Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company. In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…
Read MoreStrategic Framework for Creating Proper Citizen Developer Governance
Strategic Framework for Creating Proper Citizen Developer Governance Between The Great Resignation, developer shortage, and an ever-growing backlog of tickets from internal teams, IT leaders are being forced with an ultimatum: Overwork your teams, risking burnout and high turnover Find creative ways to offboard less technical tasks to non-IT team members That’s why it’s no…
Read MorePreventing Toll Fraud from Dismantling Your VoIP Operations
Preventing Toll Fraud from Dismantling Your VoIP Operations → Get Yours: Telecom Security Guide [Free Toolkit] Toll fraud… It’s something you never want to deal with, but with its ever-growing prevalence, it’s something you can’t risk ignoring either. While internet-based tools have made leaps and bounds for organizations in recent years, they’ve also emboldened fraudsters…
Read More2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
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