Leveraging Cloud Communications for Your Software Company’s SAM Process

Leveraging Cloud Communications for Your Software Company’s SAM Process Software and tech companies require reliable communications to interact with customers. But, that same technology can support other areas of your business. Namely, your IT software asset management process. See how it can help lower costs, boost efficiency, and more below.  Organizational agility is critical in…

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A New Era in Communications: Six Trends to Watch in 2022

A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. The past two…

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The Role of IVR in Travel & Hospitality

The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to succeed. When call flows are optimized and guests are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and delivering a…

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31 Must-Know VoIP Statistics for 2022

31 Must-Know VoIP Statistics for 2022 A whole lot of change is happening in the VoIP space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most compelling statistics, VoIP use-cases, voice and cloud data, and future expectations to get your customer experience strategy ready for 2022.  With…

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2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year What a year it’s been! AVOXI launched several integrated features into market in 2021, expanding pathways for global businesses to tap into its award-winning number inventory to fuel faster interactions, all on the tech-stack applications our customers use most.  Communications are continuing to evolve at a…

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36 Call Center Statistics to Know Heading into 2022

36 Call Center Statistics to Know Heading into 2022 There’s a whole lot of change happening in the contact center space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most current stats, call center use-cases, and future expectations to get your customer experience strategy ready for 2022. …

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How to Boost Sales & Customer Experience with Call Monitoring

How to Boost Sales & Customer Experience with Call Monitoring Successful organizations lean on call monitoring software to support their global sales and service call center teams. Call monitoring allows CX leaders to gain valuable insight into their agents’ performance on the phones, reduce spend without hindering service, and sustain budget. Ready to learn more? …

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Everything You Need to Know About a Customer Satisfaction (CSAT) Score

Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…

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Retail Tips & Tricks for the 2021 Holiday Season

Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for…

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