Cloud Contact Center Archives

Using Cloud Communications to Tackle eCommerce Customer Pain Points

Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. And while there’s more money than ever to be made from eCommerce sales, there are also more challenges for brands to remain competitive. Supply chain issues, inflation, rising competition– there are…

SIP Trunking Benefits & Advantages

By Katharine Kellar |

sip trunking benefits and best practices

SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030. But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…

When to Use Webhooks vs APIs for App Data Sync

By Katharine Kellar |

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…

5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons

By Katharine Kellar |

5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons It’s that time again when the advertising for Black Friday, Cyber Monday and holiday ads flood the airwaves, televisions, email as well as our mailboxes. It’s the season of giving, and therefore– massive shopping spending despite inflation. Regardless of the time of year,…

Evaluating Low-Code vs No-Code for Business Users

By Katharine Kellar |

Evaluating Low-Code vs No-Code for Business Users More than 500 million digital applications are expected to be developed and deployed by 2023. But due to unprecedented circumstances such as The Great Resignation in IT roles – the number of developers needed to implement these business apps is severely limited. With IT teams around the world…

Is Cloud Communications a Cost-Saving Investment?

By Katharine Kellar |

Is Cloud Communications a Cost-Saving Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures. However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget cuts.…

Launch a Citizen Development Program in Four Easy Steps

By Katharine Kellar |

Launch a Citizen Development Program in Four Easy Steps Citizen developers are business users who have little to no coding experience but have the ability to build internal applications and softwares with little oversight using IT-approved technologies. And this quickly growing trend just might impact the IT field as we know it forever. With the…

6 Moves to Overcome Telecom Management Pressures

By Katharine Kellar |

6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. Widely due to disruptive events including the pandemic and software developer shortage, you’ve had to become accustomed to wearing a variety of hats the role previously didn’t require. …

Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time

By Mike Kaplan |

eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce,…