ICMI CCExpo 2022

Leave no call to chance. Customer expectations are evolving. The rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing the landscape for contact centers. But understanding performance doesn’t have to be complicated. Join us at ICMI Contact Center Expo 2022 and learn how we can help you…

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Is CPaaS a Recession-Proof Tech Stack Investment? 

Is CPaaS a Recession-Proof Tech Stack Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures.  However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget…

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Launch a Citizen Development Program in Four Easy Steps

Launch a Citizen Development Program in Four Easy Steps Citizen developers are business users who have little to no coding experience but have the ability to build internal applications and softwares with little oversight using IT-approved technologies. And this quickly growing trend just might impact the IT field as we know it forever.  With the…

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6 Moves to Overcome Telecom Management Pressures  

6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. Widely due to disruptive events including the pandemic and software developer shortage, you’ve had to become accustomed to wearing a variety of hats the role previously didn’t require. …

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Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time

eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce,…

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Sneak Peek: Call Insights Dashboards Demo

Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. Resource Library    Webinars    Sneak Peek Demo: Call Insights Dashboards Sneak Peek DemoCall Insights Dashboards Watch this 4-minute video for a brief look at how leading brands like yours are easily identifying…

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Reducing Total Cost of Ownership with Unified Communications

Reducing Total Cost of Ownership with Unified Communications A robust, integrated, and unified communications solution can really provide for your business, including cost-saving advantages. Reducing your company’s total cost of ownership not only helps your bottom line but can improve ROI through productive conversations. See how below.  Talk is cheap, but a solid communications infrastructure…

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Transform Traveler Satisfaction This Summer with the Cloud

Transform Traveler Satisfaction This Summer with the Cloud Travelers have a lot of options for booking their travel plans. Cloud technology is making it easier for them to do so and providing an enhanced experience from the time of reservation through post-trip interaction. See how the cloud is transforming the traveler experience, and how to…

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