Posts by Jordan Vardell
RingCentral Competitors: Alternatives for Enterprises
Progress bar0% AVOXI BLOG RingCentral Competitors: Alternatives for Enterprises Jan 18, 2026 RingCentral Competitors: Alternatives for Enterprises By Jordan Vardell 10 min read Table of Contents Enterprises that manage global voice communications often face challenges that small businesses rarely encounter, including varying call quality by region, coverage gaps in remote markets, and slow operations due…
Read MoreHotel Phone Systems Guide: Features & Tips for 2026
Progress bar0% AVOXI BLOG Hotel Phone Systems Guide: Features & Tips for 2026 Jan 17, 2026 Hotel Phone Systems Guide: Features & Tips for 2026 By Jordan Vardell 11 min read Table of Contents A hotel phone system connects guests, staff, and departments through in-room extensions, front desk lines, and external calls. It anchors daily…
Read MoreHow Does VoIP Work? An Enterprise Guide to Global Voice
Progress bar0% AVOXI BLOG How Does VoIP Work? An Enterprise Guide to Global Voice Jan 16, 2026 How Does VoIP Work? An Enterprise Guide to Global Voice By Jordan Vardell 8 min read Table of Contents Voice over Internet Protocol (VoIP) allows businesses to make and receive calls over the internet, rather than relying on…
Read MoreAre Toll Free Numbers Free to Call from Anywhere?
Are Toll Free Numbers Free to Call Internationally? Have questions about how toll free numbers work? We answer one of the biggest toll free number FAQs: are toll free numbers free to call internationally? International toll free services are a key aspect of many businesses. This service allows customers to call businesses free of charge…
Read MoreWhat is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read More5 Best Practices for Call Monitoring
5 Best Practices for Call Monitoring Elevating the customer experience is a huge responsibility for the call center manager. How your customers feel after talking with agents could influence their decision of whether or not to give your company new or continued business. A successful call monitoring strategy is what all call centers strive to…
Read MoreWhat Is Call Monitoring? Learn How Call Monitoring Works
AVOXI BLOG What Is Call Monitoring? Learn How Call Monitoring Works Jul 5, 2020 What Is Call Monitoring? Learn How Call Monitoring Works By Jordan Vardell 4 min read Contact Center If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We…
Read MoreHow to Call India from the US
How to Call India: Dialing India Numbers from the US Calling abroad isn’t always easy. Not only are phone numbers formatted in a variety of different ways, every phone number has its own specific dialing requirements. In this post, we’ll explore how to reach one specific type of number. We’ll show you how to call…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
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