Posts by Thomas Moore

Softphone vs. Hardphone: Making the Right Choice for Enterprise Voice Architecture Contents Add a header to begin generating the table of contents The softphone versus hardphone debate usually starts with a simple question: Which phone should we deploy? If you’re leading voice infrastructure for a global enterprise, the real question runs deeper. This isn’t about…

Top Cloud PBX Providers for Global Enterprises Contents Add a header to begin generating the table of contents Modernizing Private Branch Exchange (PBX) systems has become urgent for global enterprises, as legacy platforms are reaching end of life. At the same time, cloud adoption across CX and IT continues to accelerate. Yet despite this shift,…

How Much Does a Toll-Free Number Cost? Enterprise Pricing Overview Contents Add a header to begin generating the table of contents Toll-free pricing varies widely across countries, carriers, regulations, and routing paths. Enterprises operating in multiple regions face the most variability, from documentation delays and regulatory surcharges to inconsistent carrier fees and quality requirements. If…

SIP vs VoIP: How They Apply to Global Voice Infrastructure Contents Add a header to begin generating the table of contents Evaluating Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP) at an enterprise level requires a broader lens than basic feature comparisons. You’re deciding how each model will support global communication, integrate with…

Top Toll-Free Number Service Providers: Global Enterprise Guide Contents Add a header to begin generating the table of contents Toll-free numbers remain a cornerstone of enterprise communication. They give customers an easy, cost-free way to reach your business in key markets. For global organizations, offering a toll-free option builds credibility, improves accessibility, and helps maintain…

How to Get a VoIP Number: Enterprise Guide to Global Coverage Contents Add a header to begin generating the table of contents Whether you manage a global contact center, lead IT for a distributed workforce, or oversee a scalable communication network, a Voice over Internet Protocol (VoIP) number can upgrade your enterprise. It’s not just…

What Is Phone Provisioning? How It Works and Why It Matters Provisioning phones across global teams is rarely straightforward. Between inconsistent setup methods, scattered device settings, and limited visibility, even a basic deployment can turn into a logistical drain. And while phone provisioning is critical for efficiently onboarding users, managing devices, and scaling voice systems,…

Progress bar0% AVOXI BLOGContact Center Cost Savings: 12 Strategies for Global Teams Jul 21, 2022 Contact Center Cost Savings: 12 Strategies for Global Teams By Thomas Moore 9 min read Table of Contents Sign Up for Our Newsletter You’ll receive a monthly newsletter where you’ll discover new content at AVOXI, including events, product updates, and…

Why Cloud Voice Matters for Growing Businesses Managing voice systems shouldn’t feel like juggling phones in the air—but for many IT and ops leaders, it does. One team’s on PBX, another’s on VoIP, and every new region adds more complexity. Add compliance and remote work demands, and expanding operations starts to feel like a liability.…

Telecom Cost Optimization: 7 Strategies That Drive Real Savings Many enterprise teams overspend on telecom without realizing it. Fragmented systems, outdated infrastructure, and scattered regional vendors make it easy for costs to balloon, especially when visibility into usage and spend is limited. Overspending doesn’t happen all at once. Growth outpaces controls, contracts go unmanaged, and…